We are looking to recruit a passionate, committed person, with experience of working with young people and adults to join our team join our team as a Navigator supporting individuals away from violence.

In this equally challenging and rewarding role you will have the opportunity to be a stabilising influence on young people & adults and walk alongside them as they create healthier, safer lives.

Job summary: The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters.

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system.

We have an exciting opportunity to join our Income Generation and Engagement Team as a CRM Database Coordinator!

As a CRM Database Coordinator, you will support the promotion of all CHAS supporter activities and products by developing cost effective marketing across all channels and maximising value from existing and potential supporters.

You will be part of a small team providing specialist technical expertise in the day-to-day running and management of the CRM and the relevant processes and procedures which allow the smooth management of data and financial information.

About you

• You will have demonstrable knowledge of CRM Databases, Excel and Microsoft Office Software Applications.
• An enthusiasm for data, with significant experience in the coordination and administration of databases and working knowledge of GDPR
• Relevant industry qualifications, with demonstrable commitment to continuous professional development.
• Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across the organisation.
• Meticulous approach to planning, strong problem solving skills and excellent attention to detail
• Accountable for self, actions and decisions
• An innovative and tenacious individual with a real team-working ethic that identifies with CHAS’s core values, vision and purpose.

Help us to make a difference!

Sacro’s mission is to deliver life-changing services that empower people, give hope and protection, and help to build safe communities.

This is an exciting opportunity to be part of the early interventions introduced by Clackmannanshire Councils Justice Hub aimed at addressing Domestic Abuse. This multi-disciplinary team works in partnership with Clackmannanshire’s Violence Against Women and Girls and Community Justice Partnerships, providing support on a voluntary basis for those affected by Domestic Abuse.

Space is a co-production partnership between Sacro, Clackmannanshire Justice Services and Clackmannanshire Housing Service. Safe Space will provide early intervention support to females who’s partners have behaved abusively towards them.

This is a transformational role and the successful candidate will split their time between:

• Working closely with Clackmannanshire Housing Service supporting women where domestic abuse is an issue and to achieve secure and sustainable housing outcomes, including support to retain their own home where that is the preferred outcome
• Providing support for female victims of domestic abuse whose partners/ex-partners are being assessed for, or are attending, the Caledonian group
• Supporting women who are referred in via one of our three Early Intervention pilot projects (STRIVE and Non Court Mandated Caledonian and men’s self-referral phone line)
• To work collaboratively as part of a multi disciplinary, multi agency hub to provide a wrap around service for women referred to Safe Space

Successful candidates will undertake the suite of Caledonian training necessary to undertaking all aspects of the role. This training will take please over the coming months.

Support will include:

• Providing information, support and safety planning to all women who are referred appropriately to the service. This will in most cases involve working closely with them in a variety of settings including their own homes
• Conduct risk assessments and needs assessments
• Liaise with agencies and work to a multi agency model in order to contribute effectively to the safety of women and their children

The successful candidate will be co-located with the Clackmannanshire Justice Team – two days of which will be within the Housing Support Service.

Applicants are required to have a working knowledge and understanding of domestic abuse and will involve delivering a service tailored to the needs of women surviving domestic abuse. Experience of working in this area, the ability to work on one’s own initiative and to work in partnership is desirable. Good communication and organisational skills are required as well as risk assessment and management skills.

Applicants should be educated to at least a Higher National Certificate level or hold a SVQ 3 in a relevant subject, such as Social Care.

The post holder will work with statutory and non-statutory agencies and partners. They will also receive specialist training and ongoing supervision for this role. The post requires hours to be worked flexibly and will include some evening work.