This vacancy has now closed

CRM Administrator

  • Full time
  • £29,064
  • Edinburgh
  • Closing 17th October 2022

  • Advertised from 5th October 2022


Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as CRM Administrator. As a member of the Digital Services and IT Team and reporting directly to the Head of Digital Services and IT, you'll take on a high-impact, high-visibility role where you'll become the go-to person and expert on our Dynamics CRM, working with stakeholders across our Organisation to support with CRM requirements, processes and workstreams. You'll be responsible for; maintaining the CRM system, making enhancements, promoting changes, monitoring end-user usage of systems and ensuring data integrity. Training will be provided where required.

This will be a varied, interesting and challenging role working with our Service Improvements Team and where appropriate external partners to optimise our processes and practices to support our front-line teams in delivering a first-class service to our Service Users. This role offers the opportunity to make a difference to the experience of Victims and Witnesses within the Scottish Criminal Justice system

You will be willing to travel to meet national requirements of the role.

Application notes

Further details of this role are available in the job description - CRM Administrator Job Description

Closing date – Monday 17th October 2022.

Interview date - Panel Interviews will be held in Edinburgh, 15-23 Hardwell Close, Edinburgh, EH8 9RX on the 1st November 2022.

To apply, please visit BambooHR