Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is The Role

You will be reporting to Head of Service Delivery - National Programmes, you will lead the management, development and delivery of Victim Support Scotland’s National Support Centre operating 365 days a year. The National Support Centre provides a vital first point of contact for individuals affected by crime across Scotland. It is based in Glasgow and open 7 days per week 365 days per year. The service offers information, initial needs assessments, and trauma-informed support via telephone and webchat. It also manages all national referrals and is supported by a dedicated team of staff and volunteers. In this role, you will be responsible for ensuring the consistent delivery of a high-quality, trauma-sensitive service to victims and witnesses. You will oversee workforce planning for your area, ensuring that both staff and volunteers are well-supported, knowledgeable, and equipped to meet the needs of service users.

What You’ll Need to be Successful

We are looking for an experienced and transformational leader. Someone who will relish the opportunity to shape the delivery of the VSS vision and strategic priorities. An innovative thinker with strong communication skills and experience of partnership working. Evidence of Continuing Professional Development is essential. Someone who has a management qualification and has the ability to develop effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Salary band: £34,974 - £46,187 + on call allowance. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Further details of this role are available in the job description - National Support Centre Manager - Job Description

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits. This includes dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Please note - This post will be subject to a PVG check.

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

• Our Vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.
• Our Mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan:Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

We are recruiting for multiple Relief Support Co-ordinators to support our team across Scotland. Relief Support Co-ordinators provide cover over weekdays, evenings and weekends. Shifts are offered when they are available, but there is no obligation to accept work.

Primary location:

Inverness Justice Court, the successful candidate will be supporting service delivery across the whole Highland & Island locality, expenses will be covered.

This is an excellent opportunity to contribute to the work of VSS through helping plan service delivery which is provided by a team of skilled and knowledgeable volunteers. You will be involved in planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for people who are experienced in a similar role. You must be confident to challenge stereotyping, prejudice, discrimination, and bias. The ability to travel across the Highlands and Islands is essential and therefore a current driving licence and access to a car is required.

Further details of this role are available in the job description-Relief Support Coordinator

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What we offer?

Relief Support Co-ordinators receive an hourly rate of £15.16 per hour. Full training is provided as well as opportunities for further development. Entitled to 5.6 weeks annual leave pro rata.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk

Please note -This post will be subject to a satisfactory PVG check.