This interactive online course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good questioning techniques, fundamental to handling difficult conversations and people.It will share the five steps to having great delivery conversations and how to adapt your approach to different people and scenarios.We explore how to create working environments where people feel empowered and engaged.

By the end of this course you will:

• understand governance role of trustees in supporting staff to deliver and holding them accountable
• learn how to manage the governance/management relationship and the different interests and needs of trustees and staff

This online course is packed full of content to help you identify and understand what is required to build a strong financial foundation.

Basic financial roles and responsibilities:The Board’s responsibility for good financial governance; The financial manager’s role; Staff and volunteers.

Who uses the financial information and how:The Board, Treasurer and/or Finance Sub-group; Internally – The manager/management team, Project staff and Fundraising staff; Externally – Funders, Accountants/auditors, OSCR and Companies House.

What we need our financial package to do:Information for monitoring current performance; Information for planning forward; Information for external reporting; Choosing a suitable financial package and setting it up to be useful; Restricted funds – recording for easier reporting; Effective use of the reports function.

Effective systems and control:“Walking through” your financial processes; Considering financial risks and effective internal control; Getting other staff to play their part and make your life easier; Recording financial processes – why and how.

Dealing with external requirements:Reporting to funders; Reporting to OSCR; Reporting to Companies House.

Through group work and individual exercises this one day course will cover:

• benefits of monitoring and evaluating
• key stages of measuring impact and value
• what is impact and what is value?
• the current measurement of your project for funders
• what data can you collect to demonstrate impact and value to funders?
• top tips for putting together a basic impact and value evaluation report for your funders

This online course withJohn Bonnarcovers all you need to plan, structure and write effective and informative reports. You will gain the skills and confidence to producereports for today’s demanding workplace, helping you to write quickly, accurately and clearly.

Practical exercises and discussion throughout will give you a toolkit to use when report writing soyou will be able to:

• identifying the elements of an effective report;
• plan a report;
• develop the structure;
• decide on the content;
• identify the audience and use appropriate language;
• understand appendices and references; and
• overcome ‘writer’s block’.

The online workshop isdesigned to be interactive,blending theory with practical day-to-day examples and participant contributionsand group discussions. It will utilise all the best online tools including breakout rooms and polls.

The learning outcomes will have you leave the course with:

• a greater awareness of what resilient people do that sets them apart from others
• tools to develop your power of perseverance with some practical approaches
• an enhanced confidence in dealing with rejection and perceived failure
• a greater awareness of what triggers your self doubt and negative feelings
• clarity around what you need to start, stop and continue doing in order to build your resilience

In today’s climate it is essential individuals manage the demands on their time and know how toorganise their daily tasks to reduce stress.Thisonline course has everything you need to take control of your time by exploring what helps and hinders achieving priorities and presents tips and techniques on how to improve the use of the time available. You will learn:

• how time management can help with productivity
• how and when to say “no” without offending
• how to establish short and long term goals to achieve results
• how to sustain these improvementS

This online course is packed full of content to help you understand the importance of good financial management.

Budgeting:Why we need a realistic budget; Thinking about the different types of costs; Setting budgets; Making sure it all stacks up.

Full cost recovery:Why we need to use full cost recovery; Practical use of FCR; How this can be used for costing services.

Budget monitoring and reporting:Monitoring – actual v budget; What do variances tell us; Reporting to the Board; Using budget monitoring internally.

Cashflow projections:Purpose of cashflow projections; Constructing a simple cashflow; Cashflows as an options’ appraisal tool.

Organisations change and adapt over time, and never more so than in the past couple of years. Therefore, it is important volunteering is reviewed so it matches the needs of your organisation and the expectations of current and future volunteers. This online course is interactive, blending practical examples and group discussions, which will allow you to consider and explore:

• volunteering today - trends and developments
• volunteering in my organisation - what makes it ‘sticky’?
• the volunteer journey - making it long and interesting!
• supporting volunteers - to help them give their best
• rewarding volunteers - celebrating success
• creating an action plan - developing volunteering in your organisation

This online course will help you understand key safeguarding issues within the sector. Practical and applied in nature, we will use a range of interactive techniques to build your confidence to make a positive change for everyone engaged in your work.

Participants will leave the session:

• with an understanding and being able to define safeguarding in relation to the voluntary sector
• with knowledge of key regulatory requirements and where to learn more
• having considered how to build a positive safeguarding culture in your organisation; including the role of policies and procedures
• having reflected on responding to harm and offering proportionate responses