This interactive online course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good questioning techniques, fundamental to handling difficult conversations and people.It will share the five steps to having great delivery conversations and how to adapt your approach to different people and scenarios.We explore how to create working environments where people feel empowered and engaged.

Session 1

• How has Covid affected your organisation? Your overall work. Your beneficiaries. Your funding.
• What has been your response? New or changed ways of working? New skills gained? New needs identified? Funds accessed or lost?
• Creating a powerful ‘case for support’ for your potential funders and supporters. Start from the Personal. Uses for the ‘case for Support’. How to aim the case for support for different audiences.
• Writing effective proposals and applications for funding: The basic components of a proposal. Filling in forms, and what to do when there is no form. Budget tips and full cost recovery. Bang for the buck.
• Evaluation and Monitoring for you and the funder: What data should be collected and how? How to show impact.

Session 2

• Communications with donors and supporters.
• Fundraising Strategy in uncertain times: Basic strategy questions. Suggested Template for strategy.
• Stewardship and donor care – the heart of fundraising: Principles of good stewardship. The donor journey?
• Acknowledgement and Thank you: Saying thank you properly. Recognition and benefits

Session 1

• Purpose of both sessions and introduction to session 1
• Contracting
• Brief introduction to definitions
• What is privilege?
• What are microaggressions?
• Where is the sector at? Some stats and quotes from the sector

Session 2

• Contracting EDI work
• Assessing where your organisation is on its journey towards EDI
• Creating a compelling EDI vision
• Setting tangible goals
• Using these tools with staff or trustee teams
• Commitment setting

The online workshop isdesigned to be interactive,blending theory with practical day-to-day examples and participant contributionsand group discussions. It will utilise all the best online tools including breakout rooms and polls.

The learning outcomes will have you leave the course with:

• a greater awareness of what resilient people do that sets them apart from others
• tools to develop your power of perseverance with some practical approaches
• an enhanced confidence in dealing with rejection and perceived failure
• a greater awareness of what triggers your self doubt and negative feelings
• clarity around what you need to start, stop and continue doing in order to build your resilience

In today’s climate it is essential individuals manage the demands on their time and know how toorganise their daily tasks to reduce stress.Thisonline course has everything you need to take control of your time by exploring what helps and hinders achieving priorities and presents tips and techniques on how to improve the use of the time available. You will learn:

• how time management can help with productivity
• how and when to say “no” without offending
• how to establish short and long term goals to achieve results
• how to sustain these improvementS

Twitter, Facebook and blogging don’t have to be a mystery any longer - this online course will help youdevelop the skills to use these core social channels more confidently and effectively. Whether it is part of your role, or you just want to be more social media savvy,it has never been more important to communicate well online.Using online tools, group discussions and lots of practical exercises you will look at:

·X (Twitter) ·Blogging ·Video & audio ·Facebook

You will also look at creating a social media strategy - everypost, reply, like, and comment should serve a purpose!Having asocial media strategy you will have everything you plan to do, and hope to achieve, at hand! It will guide you and let you know whether you're succeeding or failing at your objectives.

This classroom based courseconsists of practical and theoretical activities, andcovers a range of subjects including:

• responsibilities and reporting
• resuscitation and AED awareness
• burns
• assessment of the situation
• anatomy
• choking
• dealing with an unresponsive casualty
• minor injuries
• epilepsy
• basic hygiene in first aid
• bleeding control
• shock

The qualification is assessed through practical demonstration of these activities, with oral questionsandset scenarios, which youmust satisfactorily complete to pass the practical assessment.The trainer will instruct,guide and support you throughout the day within an informal setting, and will be happy to answer any questions you might have.

You will be provided with an emergency first aid at work e-book and a first aid student pack, which includes bandages and face shields to use during the course.

During this online course we will:

• find out what you need to get from the session

• explain the value of storytelling

• take you through our six stages to get a great story

• identify what currently works (or how to adapt)

• brainstorm some of your own organisation’s storytelling needs, together

The world we live and work in is changing at an ever increasing pace. Both employees and clients have different expectations and needs to those of 12 months ago, with much going online and remote management becoming a norm. You will have to continue to adapt your ways of working to these new norms, remote working and the increasing pace of change, it is a truth that we are all facing.

There is a direct correlation between your management skills and the performance of your team/ department or organisation in this new operating environment. Many leaders and managers are realising they cannot use 20^thCentury management techniques in this new norm.

In this online course withMark Douglasfrom Blue Ptarmigan you willexplorehow to get the best out of your people andcreate working environments where people feel empowered and engaged. We will discuss the power of having a core purpose, the stages of team development and how to handle day to day team conflict. Youwill explore emotional intelligence and the four areas of self-awareness, self-management, social awareness and relationship management. We will share how best to manage organisational change and introduce new way of working and best practice around giving and receiving feedback. Finally, we will cover coaching and mentoring and how these approaches can improve ownership, learning and performance.

This online course withJohn Bonnarcovers all you need to plan, structure and write effective and informative reports. You will gain the skills and confidence to producereports for today’s demanding workplace, helping you to write quickly, accurately and clearly.

Practical exercises and discussion throughout will give you a toolkit to use when report writing soyou will be able to:

• identifying the elements of an effective report;
• plan a report;
• develop the structure;
• decide on the content;
• identify the audience and use appropriate language;
• understand appendices and references; and
• overcome ‘writer’s block’.