Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

This is a unique opportunity to influence positive change for blind and partially sighted people across Scotland. You’ll be supporting partnership working with the third sector, government, health and social care and academia through Vision Collaborative Scotland and other joint initiatives. Join Sight Scotland and Sight Scotland Veterans to help drive impactful projects, develop your professional network and play a key role in shaping the future of the vision impairment sector.

What does a day in this role look like?

The Strategic Partnership Specialist works closely with the Head of Strategic Partnerships to build and maintain relationships across third sector partners, government, health and social care and academia, to support collaborative projects that improve outcomes for people with vision impairment across Scotland. A typical day may involve co-ordinating Vision Collaborative Scotland activity, engaging with partners, organising meetings and events, undertaking research, preparing reports and presentations, supporting workforce development initiatives, and ensuring partnership actions and projects are delivered effectively and on schedule.

What development opportunities are available within the role?

Sight Scotland and Sight Scotland Veterans provide a wide range of training opportunities to support your career development. In this role, you’ll have the chance to support meetings with Scottish Ministers, third sector leaders and academic institutions, while building skills in research policy, programme development, communications and influencing. You will represent the charities at events and get involved in large-scale impactful projects which will shape the future of the vision impairment sector in Scotland.

What is expected of you within this role?

A motivated and organised person, you will work collaboratively with colleagues and partners to build positive relationships, co-ordinate activity and maintain momentum. You will use your great communication skills adaptably, building trust with partners. A self-starter, you’ll be expected to work independently and collaboratively and adopt a solution-focused approach to balancing priorities and outcomes.

Summary of requirements of the role

Essential

• Experience of developing and maintaining effective partnerships and stakeholder relationships.
• Understanding of the vision impairment, sensory impairment or similar sector.
• Experience of coordinating projects or collaborative activity involving multiple stakeholders.
• Experience of undertaking research and bringing together information from a range of sources.
• Excellent written and verbal communication skills, with the ability to engage different audiences.
• Ability to manage competing priorities, work collaboratively and deliver activity to agreed timescales.

Desirable

• Experience of working in the charity or voluntary sector.
• Experience of working with Government, public sector, health and social care or academic organisations.
• Experience of policy, workforce development or professional education initiatives.
• Experience of managing website or social media content.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture on 0131 378 2793 or via peopleandculture@sightscotland.org.uk who can arrange for any support you need.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

• Generous employee pension scheme
• Learning and Development opportunities
• Employee assistance programme
• Discounted cinema tickets
• Discounts for carers

This is a unique opportunity to help shape the future sustainability and mission of the Church of Scotland.

We are seeking a National Stewardship Consultant to support, equip and inspire congregations to grow in their understanding and practice of Christian stewardship. This is a varied and outward-facing role, helping churches cultivate a confident and hopeful culture of generosity to sustain and resource the Church’s mission and ministry, enabling them to flourish spiritually, practically and financially.

You will work alongside congregations in a range of contexts, facilitating meetings, conferences and workshops, presenting stewardship resources, and accompanying churches on their stewardship journeys. This includes practical guidance on areas such as personal giving, fundraising, digital giving, legacy giving, grant funding and Gift Aid.

As part of a small and dynamic team, you will also contribute to the development and delivery of resources, tools and initiatives that support stewardship, generosity and growth across the Church, responding to emerging needs and opportunities.

We are looking for someone who:

• has a strong understanding of Christian stewardship and the life of the church

• is a confident and engaging communicator, able to motivate and inspire others

• has experience of facilitating groups and engaging a range of audiences

• has excellent organisational skills and a collaborative, team-oriented approach

• is passionate about helping people and congregations flourish.

You will have scope to shape aspects of the Team’s work by developing areas of particular interest and strength. We are open to a wide range of skills and experiences, which can be further developed within the role.

A current driving licence and willingness to travel regularly are essential, along with flexibility to work evenings and occasional weekends.

The successful candidate is required to be a committed Christian with a live Church connection. This is a Genuine Occupational Requirement under the Equality Act 2010.

This is an excellent opportunity for you to join Scottish Book Trust as a Writing Communities Co-ordinator (Writer Development). The position offers flexible, part-time working within our Writing Communities Team.

Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A love of reading inspires creativity, improves employment opportunities, mental health and wellbeing and is one of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an equal opportunity to thrive through literacy.

What we offer

• Part time, permanent role
• Competitive salary
• Flexible hybrid working between home and our Edinburgh City Centre Office, with great access by train, bus, and tram
• Generous holiday entitlement
• Company Sick Pay
• Pension with 5% employer contributions
• Death in service benefit
• Free access to employee assistance programme

Scottish Book Trust’s Writing Communities programme supports writers with advice, funding, professional development opportunities, retreats and mentoring. Our Writer Development programme includes the New Writers Awards, Scots Language Publication Grant, and the 50-Word Fiction competition. We work in partnership with a range of organisations to provide support tailored to the needs of writers, including Gaelic Books Council, Edinburgh International Book Festival, Push the Boat Out, Society of Authors and the Edinburgh University of Glasgow.

The Writing Communities Co-ordinator (Writer Development) supports the efficient running of the Writer Development programme. The post holder will be responsible for ensuring that communication with writers and partners is effective, efficient, and appropriately tailored to individual needs. The role is responsible for organising annual panel meetings and supporting the New Writers programme each year, including supporting the organisation of the annual Showcase event.

Fife Women’s Aid are delighted to be expanding our Housing First service for women experiencing domestic abuse and are looking to recruit a full-time support worker for this service.

The role will involve providing ongoing flexible support to women in their own accommodation, with a focus on harm reduction and tenancy sustainment within the community. The service will work in accordance with the Housing First principles and will enhance our existing service provision for women who have experienced domestic abuse.

Applicants should have good communication skills and a passion for supporting recovery from domestic abuse.

The successful applicant will have at least SVQ Level III or equivalent level of qualification in health and social care or other relevant subject, or a willingness to work towards a qualification.

The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work on their own as well as part of a team.

Fife Women’s Aid are looking to recruit a full-time support worker to join our Women’s Support Team.

As a service, we are expanding our capacity to better meet the needs of women who have experienced domestic abuse. Candidates should have good communication skills and a passion for supporting recovery from domestic abuse.

The successful applicants will have at least SVQ Level III or equivalent level of qualification in health and social care or other relevant subject, or a willingness to work towards a qualification.

The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work on their own as well as part of a team. An ability to cover on-call is an advantage (additional payments are made for this role).

Please join us for an online session to find out more about FWA women’s services. This will be at 6.30pm on Wednesday 9th December 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

If you would like further information about the post, please contact Gill Birtley, Team Manager, at gill.birtley@fifewomensaid.org.uk to arrange a call.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

About Us:

Crossroads Community Hub is a charity, seeking a Development Officer to support its charitable activities based at our purpose-built community facility, Ayrshire Community Hub. The Hub, at Crossroads in East Ayrshire, also houses a café, farm shop, event space, gardening and growing areas. Our charitable activities include working with supermarkets, community partners and volunteers to support our local community in any way we can. The post is funded by Funding Scotland through the Development Trust Association Recovery and Resilience Fund. We are passionate about our work, and our community.

Our Aims:

We aim to develop the full potential of the hub as a community asset by developing our community activities, building new partnerships with hub users and seeking opportunities for new streams of funding working with the Board Trustees on governance and financial stability.

Job Role:

You will be based at Ayrshire Food Hub working to deliver a range of activities and services for people in the towns and villages in the 6 rural parishes surrounding Crossroads. You will be responsible for coordinating funding streams and establishing operational and financial systems, linking them into a Management Accounting System. You will manage our established food poverty programme seeking grants to continue and develop the programme with the support of our Trustees.

The Person:

You will be a practical people person with excellent networking skills, driven to help support the vision of the organisation by bringing creative and innovative ideas on delivering our charitable community objectives. You will also have sound financial and administrative skills to set up systems and work towards financial sustainability for the Hub. You will be both competent and confident in involving the Trustees, the members and the public through all channels of communication.

A full job description can be downloaded below.

As a Money Adviser (level 3), you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.

We are looking for someone with experience delivering advice who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.

More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high quality advice in a respectful, non judgemental way and to supporting people at often challenging points in their lives.

Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.

We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.

If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.

Further Information

To learn more about the role and what we’re looking for, please view the Person Specification.

Inclusion Alliance is currently recruiting for a part-time Assistant Manager to join our passionate, values-led team. This is an exciting opportunity for someone who is committed to inclusive practice and supporting adults with high support needs to live fulfilling lives in their communities.

As Assistant Manager, you will:

• Support the management and development of a dedicated staff team
• Work closely with families, carers, and professionals
• Promote high-quality, person-centred support
• Help deliver our mission of inclusion and independence

About You

We’re looking for someone who is:

• Energetic, innovative, and committed to inclusion
• A strong communicator who thrives in a team environment
• Experience working and supporting staff teams
• Experienced or ready to grow into a leadership role
• Qualified with SVQ in Health and Social Care (or equivalent)
• Willing to work towards a recognised Manager’s Award in Health and Social Care (SCQF- level 8/ SVQ 4)

About Inclusion Alliance

Inclusion Alliance is a small, well-established organisation offering community-based daytime support to adults with high support needs. Our work is grounded in person-centred approaches that promote independence, participation, and ordinary life experiences.

What We Offer

• Employer contributory pension scheme
• Funded SVQ qualifications and training opportunities
• 32 days annual leave per year (Pro rata)
• Regular supervision and professional support
• Access to employee wellbeing support app
• Free PVG checks
• A supportive, inclusive working environment where values come first

‘Connect to Community’ is part of Bethany Christian Trust and seeks to support men and women leaving prison to achieve their goals and to build a positive pathway after prison, by providing a relationship that integrates people into their local community.

As the demand for this service grows geographically, we are looking for a candidate who will strengthen and develop our existing service. A significant part of the role will be to facilitate volunteer mentoring by working in partnership with churches and other organisations across the central belt of Scotland.

The successful candidate will work as part of a team alongside the Referrals and Communications Worker and under the supervision of the Community Reintegration Coordinator.

Starting salary for a successful candidate with an SVQ3 in a relevant qualification would be £29,570 (pro rata). Applications from individuals with and those without a qualification are both welcomed.

As Bethany is a Christian organisation, this post carries an Occupational Requirement in line with the Equality Act 2010. Please note that one reference must be from your church minister or leader to endorse your live and active Christian faith and commitment.

Successful applicants for this post will require membership in the PVG scheme.

A driver with their own vehicle is desirable.

We are committed to helping our employees flourish personally and professionally. Below are a few examples of the ways we support our employees.

• Bethany provides 30 days of annual leave initially to all contracted staff, rising to a maximum of 40 days depending on length of service.
• Bethany provides enhanced payments for maternity, paternity, and adoption.
• Bethany operates a company pension scheme to which all staff are auto-enrolled, with option to opt out. We will match any staff member’s pension contribution up to a maximum of 5%.
• Bethany provides a death in service benefit scheme.
• (Depending on the role) Optional clinical supervision will be offered in line with best practice and fully funded by Bethany.