Jobs in Clackmannanshire South, Clackmannanshire

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.

We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases,flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.

This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.

About the Role

This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until March 31st 2028 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.

We are looking for a highly motivated organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Safe & Warm Adviser will help people experiencing problems with utility services make informed decisions, control their budgets and avoid fuel poverty.

In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload. An understanding of the needs of our funders and their requirements is necessary.

Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self-referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.

Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office.

This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.

Consideration maybe given to individuals who do not meet the full requirements of the post, but who could be trained in a reasonable period this will be offered at below the entry level salary initially.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.

Clackmannanshire Council is promoting Community Connecting as a way of reducing or mitigating inequalities.

Community Connecting links people seeking help from public services with local community resources to find services and activities that offer practical, social and emotional support to improve people’s lives. The programme brings together Clackmannanshire Council, CTSI and the wider voluntary and community sector to work in partnership to support local adults.

This role links specifically with Strive a multi agency support team, alongside the Alcohol and Drug Partnership and Housing Services, working with people who have been identified by staff as likely to benefit from a Community Connecting approach that will positively improve their outcomes.

Approach

You’ll usually work with someone over several sessions, depending on their needs, though it is important that you maintain clear boundaries and do not create a dependence. Your expertise and experience will enable you to actively listen to their issues and concerns, and have good quality conversations to explore what might be required to meet their needs. Your holistic approach and excellent interpersonal skills will mean that you provide support and encouragement to people around a wide range of aspects of their wellbeing. You will provide them with information and support around access to groups and activities to help build their confidence and wellbeing. This support will enable them to break down social isolation, loneliness and bring lasting improvements to their lives.

We are looking for a motivated and collaborative Chair to proactively lead and support our organisation, providing strategic direction and insight to ensure we achieve our vision.

Wellbeing Scotland has been dedicated to supporting people impacted by child abuse since 1994. We support children, young people, adults and families, with an established specialism in access to records for people who experienced abuse while in care. We are a long-standing delivery partner of the Scottish Redress Support scheme.

We recently said goodbye to some long-standing Board members and are now looking for a new Chair and more trustees to bring fresh perspectives and energy. This is an opportunity to broaden our skillset and ensure the organisation is well supported for its next chapter.

The Chair’s role will be crucial throughout our next phase: providing steady leadership, supporting the Board through change, and ensuring the ongoing resilience of the organisation.

Key responsibilities of the Chair:

• Provide effective leadership and strategic direction
• Chair Board meetings and AGM
• Act as a bridge between the Board and the senior leadership team
• Ensure the charity operates in line with governing documents, charity law and best practice
• Represent Wellbeing Scotland externally with funders, partners and supporters

This is a voluntary role requiring attendance at 6 Board meetings per year plus additional support in line with the responsibilities of the role.

Who are we looking for?

Previous experience as a Chair is desirable but not essential. Most important is your commitment to our work and to using your experience to help us achieve our vision. We actively welcome expressions of interest from people of all backgrounds, professions and life experiences.