Wellbeing Scotland operates an access-to-records service that offers survivors of childhood abuse emotional and practical support to access, catalogue, and process historic files, enabling them to participate in Scotland’s Redress Scheme.

Due to the growth in work, we are now recruiting additional Access to Records Support Workers to work with a caseload to access records, providing short-term, initial emotional support to ensure the process of access to records is started within two days of receiving a referral.

This will involve working with clients in a trauma-informed way to identify where records may be held and to seek an update from the record holder within twenty-eight days.

It will also involve ensuring ongoing risk assessment and ongoing evaluation with clients and to review client records if requested to do so by the client.

Support will be given to clients to go through their records and to support clients in cataloguing the records and ensuring a chronological arrangement.

Requirements

Essential Skills - The Access to Records Support Worker must have relevant qualifications or experience working with people (e.g., counselling, psychology, social work, education, law, health, youth work). Strong administration skills and the ability to manage and organised a busy caseload.

Desirable Skills - The post holder would benefit from a good understanding of Scotland’s Redress Scheme and historic care system. Knowledge of process related to subject access requests, GDPR and data protection are also desirable.

Workers should possess well developed administration skills, knowledge of IT systems, be highly organised, a strong communicator and able to work autonomously whilst contributing with in a team environment.

Reporting to: Access to Records Team Leader