We are looking for a Mentor Services Coordinator to support our volunteer mentors across Forth Valley.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.

Key responsibilities:

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person.
• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

• Customer service experience
• Based in Forth Valley
• Experience of or strong interest in working or volunteering in the charity or third sector
• An understanding of young people and educational settings
• People person with excellent communication and listening skills and empathy
• Well organised with great administrative skills and attention to detail
• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision:MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include:30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

We are seeking an exceptional individual to be part of our team at our Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.

Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance.

Your role in our therapeutic community will be key. You will manage a caseload, assess the people who use our service and manage their recovery/care plans. It will mean developing and applying a range of therapeutic approaches to meet their individual needs, whether that’s employment, education, health etc. You’ll be the one who sees that everything is coordinated from the moment they’re referred to us to the time that they move home.

As a Therapeutic Worker, you will support individuals accessing the residential rehabilitation programme to achieve outcomes that help create long-term recovery. Using the Therapeutic Community “community as method” model you will empower individuals, families and communities to be confident about recovery.

You will support the day to day running of the therapeutic community, ensuring residents’ needs are met and the best possible care is provided in an environment that promotes a culture of recovery. Whilst also being confident to deliver therapeutic groups, activities, and specialist interventions in accordance with the TC manual and the needs of the service.

Previous experience is desirable, however not essential. Therapeutic Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to our residents.

You will be expected to work a rolling rota which includes evening and weekend working.

About You

To join us as a Therapeutic Worker at Rae House, you will need:

• An understanding of the complex issues presented by individuals within drug and alcohol recovery.
• An understanding of working with individuals in the substance use sector or related field.
• The ability to be innovative and be flexible in order to meet the needs of the service.
• Be able to work effectively with multi-agencies, whilst maintaining the excellent reputation of the service.
• Knowledge of adult protection is essential as you will be working with vulnerable adults in a residential setting.

The Service

Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment.

About Phoenix Futures

Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction.

Your Rewards

• Starting salary of £27,000 with opportunity to access potential yearly salary increments subject to appraisal
• 25 days annual leave plus Bank Holidays (rising yearly up to 30)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

We protect and promote the human rights of people with mental illness, learning disabilities, dementia, and related conditions.

We have an exciting opportunity for a full time People & Organisational Development Adviser to join the Commission on a 12-month fixed term contract.

Reporting into the People & OD Manager, the role is part of our small but critical People & OD Team, where you will have the opportunity to interact with colleagues from across the Commission’s functions.

We are looking for an experienced HR professional who is motivated, self-sufficient and capable of providing generalist HR support and managing day to day operational HR issues with limited supervision/assistance. Key deliverables include managing the end-to-end recruitment process (including requisite background checks); supporting the induction /onboarding process; updating HR systems and extracting reports for management reporting; triaging the People Team inbox and responding to routine enquiries (e.g. annual leave queries, providing advice to managers on occupational health referrals/attendance management); managing lower level employee relations matters; updating core HR policies and procedures; and supporting on discrete people projects/activities.

This is an opportunity to join the Commission’s People & OD Team at a time of change, as we look to streamline our people systems and processes; drive forward cultural change by embedding our new organisational values into our people processes; and take forward more strategic workforce initiatives.

At the Commission we champion diversity, inclusion, and wellbeing. We pride ourselves on being an employer of choice, cultivating a sense of belonging and providing a workplace where everyone feels valued. We aim to have a workforce which represents the wider society that we serve and therefore encourage applications from people of all backgrounds and under-represented groups.

As an employer, we offer excellent terms and conditions including a generous NHS pension scheme, a commitment to learning and development, and access to an Employee Assistance Programme. We also offer a comprehensive range of HR policies including policies to help balance commitments at work and home and flexible working arrangements.

Our office environment is modern, light, bright and green with superb views and is very close to Haymarket Railway station and transport links.

Glasgow Association for Mental Health Compassionate Distress Response Service

Glasgow Association for Mental Health is one of the principal providers of community mental health services in Greater Glasgow. We are commissioned by Glasgow City Health and Social Care Partnership to deliver a Compassionate Distress

Response Service (CDRS) for people in distress who do not require medical or clinical intervention.

We would like to recruit for our Primary Care In Hrs Pathway. This pathway takes referral form for GPs and their Primary Care Team. The In-Hrs service operates 5 days a week Monday to Friday 9pm -4.30pm.

The service operates from our GAMH Head Office, St Andrews by the Green, 33 Turnbull Street, Glasgow G1 5PR

We wish to appoint the following:

2.0 x Distress Response Workers

IN HRS service – (REF: DRW/INHRS)

Full Time Equivalent is 35 hours per/week: Mon to Fri 9am – 4.30pm

Salary - £26,586 per annum

Post is up to 31st March 2027 (may be extended dependent on funding)

Key Skills: Good communication skills to be able to work effectively with referrers and individuals using the service. Compassionate listening, be able to alleviate individual’s feelings of distress. Be highly resourceful in supporting individuals i.e., identifying coping strategies, self-management techniques and onward referral where appropriate. Be confident and competent to apply risk assessment, safety planning, and escalation processes where appropriate. SVQ 3 or equivalent or willingness towards achieving this qualification is essential. GAMH aims to promote equality of opportunity in service delivery as well as in employment practice. To achieve this, we positively welcome applicants from all sections of the community. Accordingly, if you have any requirements regarding your application, please contact Laura Middell on 0141 552 5592. Appointment is subject to receipt of two satisfactory references. All staff will have Protection of Vulnerable Groups (PVG) Scheme Membership/Enhanced Disclosure Scotland check completed before any client contact commences.