Would you like to be part of a vital helpline service? Scottish Women’s Aid is expanding our helpline team to enhance our support services and meet a growing demand. We are recruiting to a new position of Helpline Administrator to provide administrative support to the team that delivers Scotland’s Domestic Abuse and Forced Marriage Helpline.

Background

Scottish Women’s Aid manages Scotland’s Domestic Abuse and Forced Marriage Helpline and is also Scotland’s leading organisation working to end domestic abuse and promoting effective policy and practice responses for women, children and young people who experience domestic abuse. We are the umbrella organisation for 32 autonomous Women’s Aid groups delivering direct services to women, children and young people across Scotland.

What you’ll do

As a Helpline Administrator, you’ll provide varied administrative support to the Helpline Team, supporting the smooth operation of Scotland’s Domestic Abuse and Forced Marriage Helpline. You will work closely with the Helpline Manager and Helpline Operations Coordinator, as well as the team of Helpline Call Handlers. Your tasks will include arranging meetings, taking minutes, updating records and documentation, and assisting with the helpline rota scheduling. You’ll also play a key role in tasks such as collecting and analysing data, creating reports, supporting staff training, and maintaining up-to-date information systems. Your work will contribute to effective communication internally and externally.

What we need

We’re looking for someone passionate about our work and committed to the values of Scottish Women’s Aid. We need someone with strong organisational skills, excellent communication abilities, and the capacity to manage a variety of administrative tasks effectively. You’ll be proficient in using Microsoft Office, maintaining digital records, and using online collaboration and communication tools. The ideal candidate will be capable of working independently, using their own initiative, problem-solving skills, and effective prioritisation. You’ll contribute to a supportive and inclusive team culture and participate effectively within a mostly remote team.

What we offer

There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attracts a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:

Flexible working

We offer flexible hybrid working options for the majority of our employees. Some posts are eligible for full-time homeworking. We also offer flexibility for staff and work/life balance through a number of flexible working options such as flexi time, condensed hours, job sharing.

Pay

SWA are a Living wage employer, our pay and grading system offers a competitive starting salary and yearly progression.

Annual Leave

We offer a full-time annual leave entitlement of 30 days (210 hours) per year plus 10 Public Holiday days (70 hours) per year. Leave is accrued at the rate of 3.33 days (23.3 hours) per month.

Pension

SWA believes it's important that we help you save for your retirement so access to Nest pension scheme is given to all eligible employees. SWA contributes 10% of gross contractual earnings on the provision that the employee contributes a minimum of 3% towards their pension contributions.

Learning and Development

SWA supports and develops staff to ensure they have the necessary skills, knowledge and abilities. There is an internal schedule of training on key skills and knowledge relevant to all staff. There is also scope to attend ad hoc training for employees who are working to develop specific skills.

Enhanced Maternity and Paternity Pay

SWA offers staff who meet the criteria for Statutory Maternity Pay (SMP) an enhanced maternity pay of 20 weeks on full pay and 20 weeks on half pay.

Wellbeing

As part of SWA’s commitment to staff wellbeing, staff are offered access to a confidential 24/7 health and Wellbeing service with AIG which provides confidential advice, counselling and legal support to all staff, and where applicable, immediate family members.

Bike 2 Work

An interest-free loan to purchase a bike, can be arranged up to the value of £1,000.

Edinburgh Leisure Gym Subsidies

Edinburgh based staff are able to access Edinburgh Leisure facilities for the reduced price of £1 per session.

Owing to internal opportunities RASAC P&K are looking for experienced, motivated and committed workers to join our team.

This post involves the effective administration of the RASAC P&K Centre and will often be the first point of contact for all enquiries, including referrals from survivors, family members and external agencies.

Only women need apply under Schedule 9, Part 1 of the Equality Act 2010.

Successful applicants will be subject to PVG.

Shakti is a feminist Black Minority Ethnic voluntary organisation which offers information, advocacy, emotional/practical support and refuge/temporary accommodation to all Black Minority Ethnic women and their children, who are experiencing or fleeing domestic abuse.

The post holder will assist the CEO, operational manager and team leaders as required, undertaking general administration/recruitment duties and support for the whole organisation. The post holder will deal with enquiries (telephone, e-mail and social media), maintain databases, organise events bookings, and undertake filing, minute taking, and petty cash.

The post holder must have a good knowledge of Microsoft packages, particularly Outlook and Word; be IT literate and have good keyboard skills; have good planning and organisational skills; be a good communicator and be experienced in managing websites and social media. The post holder must have knowledge and understanding of domestic abuse within Black Minority Ethnic communities.

She should have a relevant qualification, preferably HNC or equivalent in administration-related subject, and a working knowledge of an office.

Post involves unsocial and flexible hours including evenings and weekends.

Successful applicants will be subjected to disclosure checks through the PVG Scheme.

‘Women only need apply for these posts under paragraph 1 of Schedule 9 of the Equality Act 2010’.

Hemat Gryffe Women’s Aid helps women, children and young people experiencing domestic abuse, forced marriage and honour-based abuse primarily from the Asian, Black and Minority Ethnic Community.

We are recruiting a Women’s Refuge & Follow on Worker to support women in refuge and when they are leaving to live in the community.

It is essential that you have experience of working with women who have experienced gender-based abuse. A suitable qualification that meets with Scottish Social Services Council housing support registration is required. The nature of our work requires a commitment to the feminist analysis of domestic abuse and to the values of Hemat Gryffe Women’s Aid. It is essential that you are bilingual and speak English and Hindi, Punjabi, or Urdu.