This vacancy has now closed

Services Assistant (Welfare Rights)

  • Part time
  • £27,440 – £30,495 pro-rata
  • Glasgow
  • Closing 19th February 2024

  • Advertised from 24th January 2024
  • 1 x permanent, part time (17.5 hours).


The Services Assistant (Welfare Rights) is the first point of contact for enquiries relating to welfare benefits, assisting in providing advice and interventions on behalf of GWHA customers, contributing to the sustainment of new and ongoing tenancies and liaising with external agencies as appropriate in relation to benefit claims.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), welfare rights experience (advice and claims), excellent planning and organisational skills and proficient IT skills. Experience of AdvicePro would be advantageous.

For this post, the working hours can be flexible, however must include a Wednesday.

Please indicate on your application form your preferred working pattern.

Application notes

For further information and an application pack, please visit our

To apply, please send your application form, together with completed person specification

Closing Date: Monday 19 February 2024, 12 noon

Interview Date: Thursday 7 March 2024

Why work for us?

We also ask you complete and return the Equality Monitoring Form to help us to plan and deliver effective services and to meet our legal and regulatory obligations.

GWHA offer generous EVH Terms and Conditions including:

  • 25 days annual leave and 15 public holidays (pro rata for part time)
  • Defined contribution pension scheme
  • Death in Service Benefit
  • Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
  • Cycle to work scheme
  • Voluntary Health Cash Plan
  • Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
  • Professional development & training opportunities

All posts subject to satisfactory Disclosure Check.

For an informal discussion, please email in the first instance.

Promoting Equality Registered as a Scottish Charity NO. SCO01667