Customer Service Advisor
- Part time
- £28,352 – £29,844 pro-rata
- Hybrid: Edinburgh
- Closing 13th September 2024
- Advertised from 27th August 2024
- The starting salary for this post is £14,381.30 per annum, rising to £15,137.75 per annum on successful completion of 6-month probationary period. 17.5 hours per week.
Role
We are looking for experienced individuals to fill and exciting role within our Customer Service Team.
Cairn Housing Association requires Customer Service Advisors to be the first point of contact for all enquiries to the Association. The role involves ensuring customer focused and efficient responses are provided by our cairn connect team.
The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment.
A Basic Disclosure Scotland Scheme check is required for this post.
Application notes
To apply for this job, please visit our website.
Closing date for receipt of completed applications 13th September 2024 at 12noon
It is intended that interviews will take place week commencing 23rd September in Edinburgh.
Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.
A registered Scottish Charity SC (NO) 016647.
The Tannahill Centre is a community-run hub in the centre of Ferguslie Park. Accessible to the whole community, it has a Doctors Surgery, NHS Clinic, Pharmacy, Library, Nursery and Post Office. The Centre also directly manages a number of community spaces and by using a community development approach, works with volunteers and agencies to meet the needs of the community.
We have recently been awarded funding from The National Lottery Community Fund to continue to build the knowledge and confidence of local people so they can deliver and sustain new and existing services in Ferguslie Park., To achieve these targets the Tannahill Centre is recruiting a Volunteer Co-ordinator.
As the Volunteer Co-ordinator you will be responsible for building the skills, knowledge and confidence of volunteers so that they can give back to their community whilst also meeting their own personal goals and ambitions.
You will be responsible for implementing policies, procedures and practices within the Tannahill Centre so that those who volunteer with us are doing so in a safe and nurturing environment and you will work with groups and individuals so they can develop and share their skills with their community.
This role is fixed term for 36 months however it is our intention to secure funding to sustain the role beyond this date.
We have a great opportunity for the right person to join our team at Southside Housing Association. We are a friendly, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.
If you like to work in a fast-moving environment with a varied workload and have excellent communication and problem solving skills this could be for you.
We are looking to recruit an Energy Adviser with relevant knowledge and skills to deliver a reactive Energy Advice Service. The post is funded by the Energy Industry Voluntary Redress Scheme until 31st May 2026. The service will be managed by Southside Housing Association and will be available to 3 other Housing Associations in the Southside of Glasgow: New Gorbals, Cathcart & District, Craigdale Housing Association and to the Glasgow Care & Repair service.
The successful candidate will assist vulnerable and excluded households and facilitate access to this and other fuel support services for those currently underrepresented. They will assist to reduce fuel poverty, fuel debt, promote digital and financial inclusion, and financial resilience. They will educate clients to understand the most efficient way to use heating systems and identify other energy efficiency measures. They will work closely with the existing Welfare Rights and Money Advice Service and with other community support services, ensuring a holistic person-centred approach.
In today’s environment, the ability to work in a changing environment with competing pressures is necessary and the successful candidate will be a team player with a “can do” attitude and the desire to learn new things while ensuring that our customers receive the best possible service.
A competence in using IT packages will be required.
The successful candidate will hold a valid driver’s licence and should have access to a vehicle for work use.
Top job! Director of Finance
- Full time
- £80,000 – £85,000
- Hybrid: Edinburgh
- Closing 15th November 2024
Myeloma UK is the only UK charity focused on myeloma and its related conditions. We ensure people affected by myeloma get the support, information and treatments they need and fund essential research towards a cure. We are here for people affected by myeloma, for healthcare professionals and researchers – and anyone who wants to be part of the cure, to make sure no-one faces myeloma alone because together we are the cure.
It is an exciting time to be joining Myeloma UK having recently launched our new strategy. We have the ambition to double our income over the next five years, allowing us to significantly increase both our reach and impact so that those affected by myeloma can live longer and have better quality lives.
To support our vision for a world where myeloma doesn’t exist, and due to an impending retirement, we are looking to recruit into the business critical role of Director of Finance. With accountability for the financial stewardship of the charity, encompassing effective financial control and reporting, you will also play a major role in shaping the strategic development and future direction of Myeloma UK, working with colleagues at the cutting edge of myeloma research, advocacy, and support. As a member of an experienced Executive Leadership team, you will work collaboratively to develop Myeloma UK’s strategies, goals, priorities and outcomes and report progress to Board.
The role requires a qualified accountant who is an inspiring and solutions-focused leader, able to demonstrate relevant experience of having supported the ongoing development and strategic growth of an organisation, either within the voluntary or private sector. The successful candidate will also bring well-developed business/commercial skills and the ability to get “behind the numbers” and carry out complex numerical and financial calculations and analysis to allow well-informed commercial decisions.
We are excited to announce this senior role as part of a restructure of our Asset Management Team. We seek a talented individual to put their stamp on this newly created role, which will be pivotal in delivering our strategic objectives and ensuring our property services are fit for the 21st Century. Working with the Director of Asset Management, the selected Asset Co-ordinator will provide day-to-day line management and support to staff within the Asset Management Team in the delivery of an efficient and customer focussed asset management service to tenants and other customers of MHA.
Formed in 1975, Milnbank Housing Association is approaching our 50th anniversary and has a long and successful track record of supporting local communities in Dennistoun and Haghill. We believe in providing high-quality services to our tenants and owners. At Milnbank, we are proud of the role we play as a Community Controlled Housing Association.
Looking to the future, our focus needs be to continue investing in and improving our 1670 properties, protecting these valuable assets and ensuring they meet our customers’ expectations of quality and sustainability. We are also working to build new social housing and acquiring additional homes in our area to increase our stock and offer better housing options to our community.
We emphasise the importance of understanding and embracing the core principles of a Community Controlled Housing Association. If successful, you will be expected to actively engage with our tenants, other customers, and the local community.
This role will play an important part in ensuring MHA takes forward an innovative and forward-thinking asset management strategy that will deliver a better service for our tenants and owners. If this resonates with your aspirations and you’re enthusiastic about this opportunity, we look forward to receiving your application.
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