Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

An exciting opportunity has emerged to join the Home-Start Glasgow South team, working as part of Glasgow’s Proactive Outreach Programme within the Glasgow City Council Child Poverty Programme.

Reporting to the Senior Family Support Worker, you will provide holistic, relationship-based case management to a defined cohort of families experiencing or at risk of poverty. Working alongside Home-Start Glasgow South colleagues and a wide range of statutory and third-sector partners, you will proactively engage families, understand their strengths and circumstances, coordinate support and help improve outcomes for children and families.

The role combines direct work with families and collaborative working across organisations. Alongside case management, you will participate in regular collaboration, case review and learning sessions, sharing insight from your work with families and contributing to the continued development of the proactive outreach model.

Who Cares? Scotland is Scotland’s only national independent membership organisation for Care Experienced people. Our mission is to secure a lifetime of equality, respect, and love for Care Experienced people in Scotland and we currently have over 3000 Care Experienced members.

At the heart of Who Cares? Scotland’s work are the rights of Care Experienced children and young people, and the power of their voices to bring about positive change. We provide individual relationship-based independent advocacy and a broad range of imaginative participatory opportunity for Care Experienced young people across Scotland; we work alongside corporate parents and communities of all sorts to broaden understanding; we work with policy makers, leaders and elected representatives locally and nationally to shape law, policy and practice on the basis of all that can be learnt from the voices of those with experience of care – working together to build on the aspirations ofThe Promiseand secure positive change.

This role offers the opportunity to work directly with children and young people with experience of care. The Advocacy & Participation Worker will provide individual relationship-based advocacy support and will be a key member of the Advocacy and Participation team, supporting young people from across the Western Isles to ensure their rights are upheld and their voices are heard.

In this role you will have the opportunity to provide independent advocacy, children’s rights, and participation opportunities for children and young people who are looked after, Care Experienced, or subject to formal processes and structures. The role will see you actively participating in child’s plan meetings, children’s hearings, and other formal processes. In partnership with professionals, carers, and organisations, you will help to achieve the best outcomes for children and young people.

The role will also include facilitating group opportunities for and with children and young people, including providing engagement and participation opportunities, both locally and nationally.

The post holder will raise awareness of Who Cares? Scotland and its services to children, young people, professionals, third sector partners and carers.

The right candidate for this post will be able to form positive relationships with children and young people and have good interpersonal skills. You will feel confident communicating with individuals and groups, both in writing and verbally, and be able to adapt your approach to a wide range of contexts. Secure in making effective plans, as well as evidencing your work, you will prioritize and meet deadlines. You will take enjoyment from working collaboratively with partners, believing in equal opportunities and inclusive working. Committed to children’s rights, you are someone who knows that all young people can make transformative changes happen in their lives if given the opportunity. You will have demonstrable knowledge of the current structures, developments, policy, and practice in relation to children and young people experiencing care in Scotland.

You will be flexible in your approach, be able to work occasional evening and weekends (with prior agreement), and have a full driving license, access to own transport and business insurance.

While we would welcome the knowledge gathered through relevant qualifications, we are just as interested in relevant work experience. We welcome and encourage applications from those with experience of care.

If this sounds like the role for you, we would love to hear from you. For an informal conversation about this opportunity please contact Leanne Murdoch, our Advocacy and Participation Manager at lmurdoch@whocaresscotland.org.

About Richmond’s Hope

Richmond’s Hope provides specialist bereavement support for children and young people. With increasing demand for our services and growing fundraising income, we are strengthening our community engagement and fundraising efforts.

Role Summary

We are seeking a proactive and passionate Community & Events Fundraiser to build relationships, develop fundraising initiatives, and grow support for Richmond’s Hope within the local community. This role offers an exciting opportunity to build on relationships and fundraising potential by engaging with schools, businesses, sports clubs, and individuals looking to support a meaningful cause.