In this role, you’ll:

• Create helpful, clear and accessible resources and information for parents and carers for the support line section of the Children First website.
• Translate complex information about support and services into clear, accessible and engaging communications for families.
• Update and manage website content using the CMS, ensuring information is accurate, accessible and up to date.
• Drive forward organic social media activity promoting the support line, share new resources created for families and develop engaging multimedia content, including video.
• Support children and families to safely and appropriately share their stories, following Children First’s story‑gathering, consent and safeguarding processes at all times.
• Use insight, learning and feedback to inform continuous improvement in communications activity.

We’d love to hear from you if you have:

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• A proactive, collaborative approach and commitment to our values.
• Previous experience in a similar communications role.
• Strong social media skills.
• Excellent ICT skills and strong experience of Canva and creating video content.
• Strong analytical skills with the ability to concisely summarise key information.

What we offer:

• A workplace with values of with love, with purpose and with strength
• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

Every conversation can change a childhood. Every volunteer can change a life.

Help us build Scotland's biggest team of volunteers standing alongside children and families

At Children First, we believe every child should be safe, loved and able to enjoy a happy childhood.

We're transforming how families across Scotland access support through our growing national Support Line. Backed by Scottish Government investment, we're expanding our reach so that thousands more families can access practical, emotional and financial support when they need it most.

To help us achieve this, we're looking for an exceptional Support Line Volunteer Coordinator to recruit, inspire and lead a team of volunteers who will help children and families across Scotland thrive.

Why this role matters

This is not simply a volunteer management role.

You will build and lead a volunteer programme that directly contributes to tackling child poverty, reducing isolation and improving outcomes for children and families across Scotland.

Working across our Support Line and Whole Family Support Programme, you'll ensure volunteers are recruited safely, trained effectively and supported to make a real difference. You'll create opportunities for people to use their skills, compassion and lived experience to strengthen communities and improve lives.

Your leadership will help ensure more families have somewhere to turn before challenges become crises.

What you'll do

• Recruit, train and develop volunteers across Scotland
• Create a positive, inclusive and rewarding volunteer experience
• Provide supervision, coaching and wellbeing support
• Ensure the highest standards of safeguarding and safe practice
• Build partnerships with communities, colleges, employers and third sector organisations
• Use data, feedback and insight to improve volunteer impact
• Help shape a national volunteer programme that supports Children First's ambitious growth plans

We're looking for someone who

You might be the right person if you:

• Have experience recruiting, managing and developing volunteers
• Enjoy helping people grow their confidence and skills
• Can build trusted relationships with a wide range of people
• Are organised, adaptable and able to balance competing priorities
• Understand safeguarding, professional boundaries and quality assurance
• Believe in the power of volunteering to create social change
• Share our commitment to tackling child poverty and supporting families
• Are passionate about improving outcomes for children and young people

Experience in volunteer management, family support, advice services, community services or the third sector would be particularly valuable.

What you'll get from us

With Love. With Purpose. With Strength.

Alongside a role where you can make a genuine difference, you'll receive:

• 40 days annual leave including public holidays
• Flexible and hybrid working
• Generous pension scheme
• Westfield Health and wellbeing support
• Blue Light Card discounts
• A Fair Work accredited workplace
• Learning, development and career opportunities
• The chance to help shape a growing national service supporting families across Scotland

Who we are

Children First is Scotland's national children's charity.

We protect children from harm, support recovery from trauma and abuse and provide practical, emotional and financial support to families. We stand alongside children, families and communities because we believe every child deserves a safe childhood.

Our values guide everything we do:

With Love - We put children first with compassion and kindness, always.

With Purpose - We collaborate to transform children's lives together.

With Strength - We do whatever it takes to protect Scotland's children.

Join us and help build a volunteer movement that gives every family in Scotland a place to turn.

The Relationships Scotland Network is the largest provider of family and relationship support in the country. We offer relationship counselling, family mediation and child contact centres through a network of 20 member services across Scotland, which provide face-to-face support to around 15,000 people each year.

We are looking for a motivated and hardworking individual to join our team as a Communications and Marketing Manager, on a fixed term maternity cover basis. The primary purpose of this role is to work with the Chief Executive to deliver and further develop the Relationships Scotland Network’s Strategy as it relates to communications, marketing and political engagement.

This is a new post funded through the Whole Family Support Third Sector Delivery Fund and Weave Partnership. We are in this partnership with One Parent Families Scotland, Families Outside, and Fife Gingerbread. The Scottish Poverty and Inequality Research Unit (SPIRU) will be the learning and evaluation partner.

The post has been funded until 31st March 2027 in the first instance, with the intention set by Scottish Government that this funding will be extended to 31st March 2029.

We have an office in Edinburgh and would expect the post-holder to work from here on a Tuesday (this is our office day). The remaining hours can be worked remotely if needed, or there is a desk space at York Place if you prefer to be office based. Additional office days will be required for meetings in person.

The Relationships Scotland Network is the largest provider of family and relationship support in the country. We offer relationship counselling, family mediation and child contact centres through a network of 20 member services across Scotland, which provide face-to-face support to around 15,000 people each year.

We are looking for a motivated and hardworking individual to join our team as a Network Services Co-ordinator. The primary purpose of this role is to work with our 20 member services across Scotland on a range of issues, including development of national policies, co-ordinating Quality Assurance visits throughout the network, and establishing a new database for the collation of client information forms. The postholder will be working closely with the Head of Network Services to support the delivery of the Weave Partnership through the Whole Family Support Third Sector Delivery Fund, and the Corra CYPFEI Fund.

This is a new post funded through the Whole Family Support Third Sector Delivery Fund and Weave Partnership. We are in this partnership with One Parent Families Scotland, Families Outside, and Fife Gingerbread. The Scottish Poverty and Inequality Research Unit (SPIRU) will be the learning and evaluation partner.

The post has been funded until 31st March 2027 in the first instance, with the intention set by Scottish Government that this funding will be extended to 31st March 2029.

We have an office in Edinburgh, and would expect the post-holder to work from here on a Tuesday (this is our office day). The remaining hours can be worked remotely if needed, or there is a desk space at York Place if you prefer to be office based. Additional office days will be required for meetings in person.