Midlothian Sure Start is a dynamic, award winning third sector organisation. It offers a quality support service to families with children up to age 12 across Midlothian. Midlothian Sure Start has been in existence since 2001 and employs over 70 members of staff providing a service in Family Learning centres and in the community. Our ethos is to provide a holistic, confidential community based service where families are at the heart of what we do.

We are looking for people who are as passionate about the services we provide as we are and in return we are keen to support professional development with excellent training and development opportunities, enhanced sick pay (following completion of probation), enhanced annual leave entitlement (we close completely for a well-earned break over Christmas and New Year) and we support our staff with an Employee Assistance Programme, Pension Scheme, Discounted Childcare, Health Cash Plan and Discounted Shopping.

We are currently recruiting a Volunteer Co-Ordinator to recruit new volunteers and support current volunteers throughout the organisation. The role will involve promoting opportunities through social media and events, supporting and mentoring volunteers through application, induction, placement, mentoring and reporting on engagement.

Experience of working with volunteers is desirable. An understanding of the difficulties experienced by vulnerable families and good interpersonal and communication skills are required.

About Richmond’s Hope

Richmond’s Hope provides specialist bereavement support for children and young people. With increasing demand for our services and growing fundraising income, we are strengthening our community engagement and fundraising efforts.

Role Summary

We are seeking a proactive and passionate Community & Events Fundraiser to build relationships, develop fundraising initiatives, and grow support for Richmond’s Hope within the local community. This role offers an exciting opportunity to build on relationships and fundraising potential by engaging with schools, businesses, sports clubs, and individuals looking to support a meaningful cause.

Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.