Patient Adviser (Patient Advice & Support Service)
- Part time
- £30,283 pro-rata
- Hybrid: Edinburgh
- Closing 2nd September 2026
- Advertised from 12th August 2026
- 18 hours per week
Role
Overview of Citizens Advice Edinburgh
The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach
locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).
Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:
- Debt and money
- Welfare Rights
- Consumer issues
- Immigration
- Employment and workforce problems
- Housing
- Relationship and family issues
- Discrimination
- Health services
- Legal rights & responsibilities
Background:
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.
Purpose of the Post:
Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
Application notes
Application deadline: 5pm on Wednesday 2nd September 2026
Interviews: W/C 7th September 2026
Interview location: Via video call (Teams)
Interview format: Please email your application to markcarter@cabedinburgh.org.uk
Downloads
PASS Adviser (Patient Advice and Support)
- Part time
- £26,748 – £28,820 pro-rata
- On site: Inverness
- Closing 17th August 2026
About Us
Inverness Badenoch and Strathspey Citizens Advice Bureau is an independent charity which provides holistic advice, information and support to members of the public. Our services are free, impartial, non-judgemental, confidential and independent.
JOB DESCRIPTION
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, and provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.
Inverness Badenoch & Strathspey Citizens Advice Bureau provide the PASS service in our local area as well as providing support to the National PASS Helpline as part of the role.
Patient Advisers will provide clients with advice and information who wish to give feedback or comments, or raise concerns or complaints to the NHS and support bureaux volunteers and staff with queries on the PASS service. They will work on a rota to provide advice on the PASS National Helpline as well as managing casework, producing statistical reports and where necessary carrying out promotional activities or attending meeting with stakeholders as part of their role
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Background:
Stirling CAB will deliver an advice and support service to the armed forces community. The armed forces community is defined as those personnel who are currently serving, those who have served in the past, and their dependants. (This definition also includes certain Merchant Navy personnel).
Main Purpose:
The Veterans Advice worker will work with the Citizens Advice bureaux in the defined regional areas. The adviser will provide advice to members of the armed forces community, support bureaux in the provision of advice to the armed forces community, will co-ordinate regional activities and may provide training
Senior Administrator - Money Advice
- Full time or Part time
- £25,680
- On site: Kilmarnock
- Closing 23rd August 2026
East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.
We are seeking a highly organised Senior Administrator for our Money Advice service to join the team in East Ayrshire Citizens Advice Bureau in Kilmarnock. This role is offered on a permanant basis and is offered at 35 hours per week. Part time or job share will be considered.
The successful candidate will be responsible for ensuring effective administrative processes for our Money Advice Service.
As a Telephone Adviser, you could work on our Help to Claim helpline project which focuses on Universal Credit or on our General Advice telephone adviceline, giving advice on a range of topics. You will work as part of a supportive team, ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will be supported through comprehensive initial training and encouraged to continually develop during your time with us.
For full details, please download the documents at the bottom of the page.
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