The Outreach Logistics Officer is the central point of coordination for all Vector24 outreach activity. The postholder will oversee bookings, diary management and the coordination of Outreach Support Officers and volunteers across geographic areas.

The role ensures the safe, efficient and person-centred delivery of services, acting as the operational link between service users, staff, volunteers and partner organisations. Every interaction must reflect Vector24’s commitment to compassionate, responsive and high-quality support.

OBJECTIVES OF THE POST:

• Manage all bookings and diary allocations using CRM (Salesforce)
• Coordinate Outreach Support Officers and volunteer teams
• Plan and optimise routes, rotas and scheduling
• Act as the main point of contact for service users and partners
• Monitor service demand and allocate resources effectively
• Respond to operational issues and escalate where required
• Support recruitment, induction and coordination of volunteers
• Ensure compliance with safeguarding and health & safety standards
• Maintain accurate records of activity, outcomes and incidents
• Produce operational reports to inform service delivery
• Provide guidance and support to staff and volunteers
• Coordinate referrals and maintain strong partner communication
• Support financial coordination including expenses and resource use
• Contribute to service improvement and operational development

PERSON SPECIFICATION:

Essential

• Experience in coordination, logistics or service delivery
• Strong organisational and time management skills
• Experience working with vulnerable individuals or complex needs
• Excellent communication skills across multiple channels
• Experience coordinating staff, volunteers or teams
• Competent IT skills including CRM systems and Microsoft Office
• Ability to work independently and make operational decisions
• Strong problem-solving skills with a practical approach
• Understanding of safeguarding and professional boundaries
• Ability to remain calm under pressure

Desirable

• Experience in community transport, social care or welfare services
• Experience working with armed forces, blue light or similar communities
• Experience producing reports and using data to inform planning
• Experience managing budgets or processing expenses
• Formal training in safeguarding, mental health or trauma-informed practice
• HND or equivalent qualification

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional listening skills and ability to build trust quickly
• Compassionate, empathetic and person-centred approach
• Ability to engage individuals experiencing complex circumstances
• High level of emotional intelligence and resilience
• Ability to remain calm, non-judgemental and professional
• Strong coordination and multitasking ability
• Attention to detail in record keeping, compliance and financial tracking
• Ability to support and guide volunteers and staff effectively
• Commitment to dignity, respect and inclusion

ADDITIONAL REQUIREMENTS

• Full UK Driving Licence
• PVG Scheme membership or willingness to obtain

BENEFITS INCLUDE

• 31 days annual leave (including public holidays, pro rata)
• Christmas closure period
• 3% matched pension contribution
• Ongoing training and development
• Family-friendly policies

Please note: This post is open to women only under Schedule 9, Part 1 of the Equality Act 2010, as being female is considered a Genuine Occupational Requirement due to the nature of the role and the needs of the vulnerable women we support.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the Service

As a Resilience Outreach Worker, you will play a key role in delivering support as part of an innovative partnership between Change Mental Health and Kingdom Housing Association (KHA).

This service is designed to provide targeted mental health and wellbeing support to KHA tenants, helping individuals to build emotional, psychological and behavioural resilience. Through tailored one-to-one support and group interventions, you will support tenants to identify personal goals, develop coping strategies, and access community resources that promote recovery, wellbeing and tenancy sustainment.

A key focus of the role is supporting individuals to manage tenancy-related challenges, improve emotional resilience, and maintain independent living within their communities. The service is rooted in trauma-informed, person-centred practice and aligns with the National Health and Wellbeing Outcomes.

You will work closely with KHA staff as part of a collaborative, partnership-based approach, embedding mental health support within housing services. This includes responding to referrals, supporting early intervention and crisis prevention, and contributing to improved outcomes for tenants.

You will be part of a forward-thinking, collaborative team committed to innovation in mental health and housing support. Working autonomously, you will manage your own caseload, using sound judgment to determine when to escalate or refer to your manager. You will also contribute to identifying service gaps and co-developing solutions to meet the evolving needs of tenants and the wider community.

Key Responsibilities:

• Provide one-to-one support to individuals, managing a caseload and developing tailored support plans aligned with National Health and Wellbeing outcomes.
• Facilitate group sessions and workshops.
• Compile and review service user development plans, ensuring outcomes are being achieved.
• Deliver support in a variety of settings, including individuals’ homes, community spaces, and within KHA offices.
• Work as part of the KHA Tenancy Support Service (TSS) team, offering targeted mental, emotional, and behavioural resilience support to KHA tenants.
• Collaborate with the Team Lead and Head of Service to meet strategic goals and funder requirements.
• Identify community service gaps and collaborate with your manager to develop solutions, working independently with sound judgment and initiative.
• Build positive working relationships with local partners to better support service users and promote the work of Change Mental Health.

General Duties:

• Maintain accurate and up-to-date records, ensuring confidentiality is upheld for all individuals using the service.
• Collate relevant information and prepare reports for line management as required.
• Ensure continuity of service delivery in line with Change Mental Health’s values and strategic outcomes.
• Oversee and support the fulfilment of Health and Safety responsibilities within practice settings, ensuring compliance with legal and organisational standards.
• Act in accordance with GDPR legislation, ensuring all personal, staff, and client data is managed in line with Data Management and Information Governance policies.
• Comply with all relevant legal and regulatory requirements, including the provisions of the Health and Safety at Work Act 1974.
• Adhere to the charity’s Health & Safety and Safeguarding policies, promptly reporting any concerns to your line manager.
• Participate in regular supervision and appraisal and undertake relevant training and development activities appropriate to the role.
• Work in accordance with the charity’s national policies, local operating procedures, and the standards of external regulators or professional bodies.

Essential Criteria:

• Educated to SVQ 3 level or have experience working in mental health
• Must have access to a vehicle and hold a valid driving licence, with the ability to travel independently across locations as required
• Understand the need for a compassionate, non-judgemental approach to supporting people
• Ability to work well in a team setting whilst also working autonomously
• A sound theory base of social care interventions including risk assessments
• A value base consistent with the aims and objectives of Change Mental Health
• Ability to apply an analytical approach to problems in order to find solutions
• Competency in planning and reviewing development plans and the ability to take appropriate action if needed
• I.T skills are of a good standard
• A sound knowledge of Health and Social care policy in Scotland and ability to apply this to the role
• Keen to develop your knowledge and skills and attend training as required
• Excellent communication and interpersonal skills

Desirable Criteria:

• Experienced in delivering a Registered Service and meeting Care Inspectorate requirements

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Benefits:

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday.
• Paid Mental Wellbeing days.
• Professional development including funded opportunities.

Do you have a passion for making a difference in someone's life? Do you have patience and want to create a safe environment for people to stay? If you do, we have an opportunity for you.

Role

We are looking for a Night Shift Worker who will maintain Bethany House as a safe environment for residents while promoting a caring environment through high standards of professional practice. You will work alongside one other night shift worker each night, offering support to residents and safeguarding the house

Your tasks include establishing and maintaining the general security of the building during night shift hours, in accordance with policies and procedures and accepted customs and practices; and upkeep of our 24 hours residential unit.

Experience of working with vulnerable and homeless people, experience of working within a team and an understanding of mental health issues, addiction problems and chaotic behaviour are essential for the role. You will have an SVQ2 qualification or be willing to work towards this.

As Bethany is a Christian organisation this post carries an Occupational Requirement in line with Equality Act 2010. Applicants should have and be able to evidence an active Christian faith and commitment.

Successful applicants for this post will require membership of the PVG scheme.

We are committed to helping our employees flourish personally and professionally. Below are a few examples of the ways we support our employees.

Bethany provides 30 days of annual leave initially to all contracted staff, rising to a maximum of 40 days depending on length of service.

Bethany provides enhanced payments for maternity, paternity, and adoption.

Bethany operates a company pension scheme to which all staff are auto-enrolled, with option to opt out. We will match any staff member’s pension contribution up to a maximum of 5%.

Bethany provides a death in service benefit scheme.

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Carntyne service you can start your day knowing what you do really does make a difference!

Penumbra’s Supported Accommodation services offer people with long-term mental ill health the opportunity to live independently in our houses and access daily support, both practical and emotional, from Penumbra staff.

In Glasgow we operate a house in the Carntyne area which caters for individual and shared living with 24 hour accessible support from a committed team of Penumbra staff.

This is an exciting opportunity for someone looking to progress into a leadership and management role. There will be development opportunities to work closely with the Operations Manager and Senior Operations Manager. In addition, Penumbra offers an extensive leadership training programme that you will be actively encouraged and supported to participate in. There will be an opportunity for you to undertake sleepovers from the start of employment and on-call management duties after the induction period has been completed.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.