Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform, designed to make a step change in improving the outcomes for infants, children and young people who need us most. Children’s Hearings Tribunal Members play a vital role in Scotland’s society. They listen and make legal decisions for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Quality Partner, reporting to the Quality Manager you will support the delivery of our ambitious Quality strategy, helping drive continuous improvement and ensure we are delivering effective and high-quality tribunals across Scotland.

This is a fantastic opportunity for an experienced Quality Partner who will use their passion and experience for quality to help drive organisational excellence. This role is pivotal to support and monitor consistent, reliable performance and high standards of operational delivery. You will play an important part in helping our people to make high quality decisions, supporting the knowledge and behaviours that are required of the Hearing Tribunal to help improve outcomes for infants, children and young people.

You will have a track record of delivering evidence-informed projects or services and be ambitious about achieving excellence. You will have skill, experience and enthusiasm with managing complexity and using data to deliver robust approaches to quality, monitoring, evaluation and improvement. Working as part of a small Quality team, you will help build and maintain processes to collect evidence and drive progress through the implementation of our strategic plan.

An experienced and effective leader, you will be working with the National Team and partners and must be able to build collaborative relationships. Through engagement and gathering

evidence, you will reflect the experience and perspectives of the volunteer community. You will be committed to listening to the voice of people with lived experience of the care system to shape and influence what we do and how we do it.

For information on how to apply, please see bottom of the advert.

Your Role

Ensuring an agile and robust quality offer, you will work to influence and collaborate with other functions across CHS including Practice and Standards, Participation, Learning and Local Delivery teams to ensure implementation alignment and relevance of the Quality Strategy and its operational delivery.

You will bring experience of working with project teams, diverse stakeholders and leaders to deliver tangible improvements. You will use this track record to work collaboratively, showing leadership and challenging practice and culture when necessary to deliver quality services. You will have excellent communication skills.

Gathering and communicating evidence and data of what we do well, and where we need to improve is a critical element of this role. Working with colleagues, you will help shape practice and policy. You will also influence learning with effective feedback loops that share good practice as well as understanding from situations when CHS has not fully met the expectations of children and young people.

You will play a key role in working with our Tribunal Delivery Managers, as well as supporting our network of 130 Panel Practice Advisor volunteers who work with CHS to improve quality.

Our Positive Outcomes Directorate team

This role sits with the Positive Outcomes directorate, which also includes Practice and Policy, Participation, Complaints and feedback and Learning. The role of the team is to engage with our strong volunteer community, and to raise the profile of who we are and what we do. You will collaborate with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Link Academy team works primarily with people with complex backgrounds. The experiences of these young people often result in low self-esteem and confidence, poor mental health and a pattern of destructive behaviours. Because of this, these young people find it difficult to manage key transitions such as moving into work or training, into a tenancy or leaving care. The service works hard and creatively to maintain the early engagement of participants. By offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression, we give young people the tools to better manage their own mental health. Doing so helps them break negative and destructive cycles of behaviour and thinking, with the aim of putting them on the path to having the best life possible. Staff are trained in using a trauma-informed approach to support young people to build confidence, develop resilience and realise their goals for the future.

The Job

The ‘Right Track (Navigating Positive Futures)’’ is a preventive programme which focuses on supporting young people at risk of becoming involved in the criminal justice system, through the provision of one-to-one and group-based support. The Development Worker will have a background in criminal justice and will support young people facing issues including youth crime, antisocial behaviour, family breakdown and school-related difficulties, to achieve their goals and aspirations, providing them with practical tools and techniques to overcome the challenges they are facing. We welcome applications from people with lived experience and professional experience.

The Development Workers will also provide support to parents and caregivers, as well as leading a team of peer education volunteers (16-24) who will use their own lived experiences of the criminal justice system to positively influence young people supported through the programme.

About You

You are passionate about supporting young people to overcome challenges and achieve positive outcomes, particularly those involved in or affected by the criminal justice system. You will be educated to SCQF Level 7 (HNC or equivalent); however, we actively welcome applicants with relevant lived experience who may not hold formal qualifications, as training and qualifications will be supported within the role. In these cases, you must have demonstrable experience of working with this client group.

You will have a minimum of three years’ professional experience in youth work, including direct experience of working with young people in a criminal justice setting. You are skilled at developing, shaping, and delivering engaging programmes that respond to the current challenges facing young people, using a trauma-informed and relationship-based approach.

You are confident in building positive, trusting relationships with young people and have experience creating or identifying resources for one-to-one work and group delivery, including the effective use of digital tools and resources. You will also have experience of building and sustaining partnerships with a range of stakeholders.

You bring a good understanding of current Scottish policies and the social, economic, and systemic challenges affecting young people and families in Scotland. You are highly organised, with excellent planning skills, and are an effective communicator, confident in both oral presentations and written reporting. A good working knowledge of ICT is essential.

You are a collaborative team player with a flexible, can-do attitude, willing to work across different areas as required. Occasional evening or weekend work may be necessary to support specific training programmes or events, although this sits outside normal delivery hours.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• annual flu vaccination
• access to a savings and borrowing scheme
• cycle to work scheme
• monthly bus pass scheme
• season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkliving.org.uk/work-with-us

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

Where the role fits in our organisation

Our Partnerships and Communities Group are responsible for our work with the third sector, partners and communities across Dumfries and Galloway. The group leads on community insights and involvement, Locality Hubs, sector advice, training and development, building sector capacity, encouraging community involvement and representing the third sector. Key partnerships are with Dumfries and Galloway Council, NHS Dumfries and Galloway, Community Planning, Scottish Government and national sector bodies. The team includes Lead Officers, Development Officers, Support Officers, Coordinators and professional advisors.

What You'll Do

We are looking for a colleague who is passionate about the best start for all our children, the importance of community-led neuro-diverse support around families and who recognises the essential role the third sector plays in achieving positive outcomes for people across Dumfries and Galloway. You will lead our new partnership project focused on the delivery of a community-led model of support for neurodivergent children, young people and their families. Working closely with families, third sector and statutory partners, you will lead this exciting project from through implementation to evaluation, sharing and embedding the learning across our cross-sector partnership.

What You’ll Do

• Work alongside third sector organisations supporting a diverse range of families, children and young people, with a focus on listening to their neurodevelopmental needs.
• Work closely with cross-sector partners to build a community-led pathway to advice and support that is accessible, inclusive and easy to navigate.
• Identify third sector training needs; working closely with all partners to co-design, deliver and evaluate a programme of accredited training to meet the identified community need.
• Plan, implement and evaluate community engagement activities, workshops, and meetings in a variety of informal settings.
• Work in a way that facilitates the delivery of safe, effective, rights-based and person-centred practices.
• Work within community engagement competencies and local and national guidelines.
• Collaborate with staff across all agencies, developing and maintaining good relationships and clear lines of communication.
• Effectively prioritise workload, recognising the requirement to be flexible whilst working alongside the third sector and community members.
• Be involved in the delivery and collection of outcome measures related to the programme of work.
• Contribute to partnership working using knowledge, data and insights from across the sector to better inform decision making.
• Represent the third sector/TSDG at partnership meetings.

More about you

• You will be able to demonstrate your experience of leading programmes in the third sector and/or cross sector
• You will be able to show your understanding of family engagement or community work and be able to evidence best practice in participatory working
• You will be able to show your approach to effective and compassionate leadership, achieving outcomes and demonstrating impact.
• You will bring a keen interest in building and sharing knowledge, particularly in relation to good practice and to new policy.
• You will be able to show examples of effective application of key skills, including organisation and planning, problem solving and communications.
• You will have had experience of building effective professional relationships inside and outside of your organisation.
• You may have had experience, knowledge or lived experience of neurodivergence

Given the nature of this role in community and family engagement, PVG registration is required.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Community Support Services Coordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke.

The Coordinator plays a vital role in delivering Community Support services across the Lothian area for people living with chest, heart, and stroke conditions, as well as Long Covid.

They are responsible for leading a high-quality, person-centred service that empowers individuals to build confidence, manage their condition, and work towards their own goals. This includes the recruitment, retention, and line management of volunteers who provide goal-oriented and time-limited support, helping people take positive steps towards greater independence and self-management.

The Coordinator will also develop strong local connections and a detailed community map to support effective signposting, ensuring people can access the right support at the right time.

Please note that due to the nature of this role, working with service users within their homes and in the community across Lothian, access to a car is a requirement for this role.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background