Why apply for this role?

As People and Culture Coordinator you will have the opportunity to support the delivery of our people strategy and be at the heart of delivering our organisational vision.

This is an exciting time to join the our People and Culture team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your insight will be crucial in delivering high quality HR/OD services and facilitating ongoing engagement through this change. You will be working within a small team continuing to evolve our People Culture strategy and ensure that CHS is a great place to work now and in the future.

Working in conjunction with the People and Culture Partner(s), you will support the delivery of key projects and initiatives to promote a proactive and progressive people culture at CHS.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Facilitating the delivery of a full range of people services within the employee lifecycle with a particular focus on around building and enhancing the organisations people platforms/systems and wider reporting capabilities.
• Support the efficient systems and procedures which support the daily functions of the People & Culture Team, ensuring information is managed appropriately and in accordance with data protection requirements.
• Provide support and assistance to managers across the organisation on people issues for example, in relation to starting salaries and other terms and conditions of employment queries ensuring consistency of application, reviewing contracts of employment and quality assure decisions across the organisation.
• Assisting the People & Culture Partner(s) to deliver accurate reporting and analysis of trends/patterns and ‘hot spots’ to enable targeted approaches where relevant and to support the wider people priorities most effectively.
• Work closely with the Payroll Officer, and People & Culture Partner(s) in the development and management of CHS shared service e-hr system (iTrent) for example to maximise the benefits to all managers and colleagues in using manager and employee self-service.

Our People and Culture team

Our HR operational team comprises currently of two People and Culture Partners, a People and Culture Coordinator and a People and Culture Assistant.

The role of the team is to support our National Team consisting of around 70 colleagues. Our People and Culture team is passionate about delivering a quality as well as creative and modern people service. You will support this small, dynamic and innovative team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Tribunal Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Tribunal Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. We are looking for a highly skilled and proactive Data Protection Officer and Information Governance Practitioner to join our Team and help us to refine and continuously improve our processes and procedures.

We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience over the next five years.

As Information Governance & Data Protection Officer, you will take an operational lead in advising and assisting CHS colleagues and community members in achieving best practice in information governance and data protection, as well as supporting the organisation in meeting its statutory IG obligations, in particular those outlined in the GDPR, DPA, FOISA, and PRSA by acting as Data Protection Officer. You will enhance our existing processes and polices ensuring compliance and best practice is applied across the organisation. You will have the opportunity to shape the way we approach records management and apply data protection principles across all of our projects and process improvement initiatives.

If you think that you can help to shape and improve our practices and build on our strong governance culture, then this might be just the role for you.

Key Responsibilities

• Lead on Data Protection issues on behalf of CHS . This includes regular reporting and presentation to the Board, working with the SIRO on requests, and acting as the main point of contact for Data Protection to regulators, staff and the CHS Community.

• Oversee and ensure ongoing compliance with information governance, records and data protection legislation, providing on-going evidence of compliance with the statutory requirements as set out in the PRSA and CHS’ Records Management Plan.

• Lead on and support CHS staff and Community to carry out Data Protection Impact Assessments, offering advice and proactive solutions to queries.

• Play a key role in the corporate governance of CHS by ensuring that all projects, including digital development, have data protection by design and default built in.

• Manage information security incident resolution including recording, investigating and reporting of information security incidents and identifying vulnerabilities in our systems and practices.

• Draft responses to requests for information, and leading on responding to requests submitted under Freedom of Information (Scotland) Act, 2002 and Environmental Information (Scotland) Regulations 2004.

• Managing requests submitted under Data Protection legislation, such as Subject Access Requests.

• Manage statutory reporting to regulators, principally the Information Commissioner’s Office and the Scottish Information Commissioner.

• Work with colleagues to ensure a risk-based approach to the application of data protection principles across all areas of the business and lead on auditing CHS’s compliance with IG policies and practice.

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Please note that You may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most.

We have a fantastic opportunity for an experienced Learning Manager who will use their passion and innovation for learning to deliver a National Learning Strategy that will drive excellence and quality in how we support our people to promote and uphold children’s rights consistently across Scotland.

Building on the work that has already been done, and reporting to the Director of Positive Outcomes, the National Learning Manager will create, shape and deliver an innovative Learning Strategy that meets our user needs. You will work with our partners and stakeholders to ensure the delivery of a comprehensive and high-quality learning curriculum, taking into account a changing political and social landscape in how we support and care for the children that need to come to a children’s hearing. Working with teams within CHS, you will do this at scale across Scotland and demonstrate consistency of quality and delivery.

You must be able to lead a team, build collaborative relationships and be able to challenge practice and culture to achieve positive outcomes. You will be committed to listening to the voice of people with lived experience of the care system to shape and influence what we do and how we do it. You will deliver a learning offer that supports the knowledge and behaviours that are required of the Hearing Tribunal. You will horizon scan and build in flexibility to any strategy to pivot quickly to ensure learning stays fresh and relevant. You will deliver learning interventions for our Tribunal members that are tailored to meet a variety of individual learning styles and needs.

Your role

Ensuring an agile and robust learning offer, you will work to influence and collaborate with other functions across CHS including Practice and Standards, Quality, and Local Delivery teams to ensure alignment and relevance of the Learning Strategy and its operational delivery. You will work collaboratively and show leadership in working with external stakeholders and partners. You will ensure different strands of learning are sequenced and delivered on time and at scale.

You will work with our digital team to ensure that under the ‘CHS Learning Academy’ brand our learning solutions are geared towards meeting the needs of our community.

Keeping up to date on research and learning technologies and listening to the needs of the community will be key to success in this role.

About you

You will have experience of managing Learning or Organisational Development, working with multi-disciplinary teams and different stakeholder groups including managing consultants. Previous experience of shaping and delivering a learning strategy, you will be able to show how you supported continuous improvement and learning growth across an organisation, and how you have used different methods to engage with complex stakeholders.

You will have experience of powerful Learning Management Systems and have an impressive track record in building high quality online learning solutions.

A strategic thinker, you will be able to share and implement your vision for a modern, fit for purpose Learning strategy, be a people person, and inspire excellence in our learning offer to our community. Above all you will be inspired by the work of CHS to use your skills to improve outcomes for infants, children and young people in Scotland.

For information on how to apply, please see bottom of the advert.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform, designed to make a step change in improving the outcomes for infants, children and young people who need us most. Children’s Hearings Tribunal Members play a vital role in Scotland’s society. They listen and make legal decisions for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

You will be joining CHS at a pivotal point, as we implement our new regional tribunal support model. Alongside the Regional Tribunal Delivery Manager and our current Area Support Teams you will play a significant role in shaping and implementing wellbeing approaches within the new model, ensuring our communities are effectively supported through transition and beyond.

Working under the guidance of the National Wellbeing Manager, and reporting to the Regional Tribunal Delivery Manager, the successful candidate will deliver consistent approaches and levels to wellbeing management in all the areas in their region.

This new role will be part of the operational delivery team for each of 9 new CHS Area Support Team regions across Scotland and will work alongside and support our volunteer community through the change and transition now and in the future. It will help us to provide an enhanced and consistent support structure to better enable our volunteer Tribunal Members to support children and young people throughout Scotland. It will provide a strong foundation to support and enable our panel community to deliver our duties from the anticipated Care & Justice Bill and the recommendations agreed in the ‘Hearings for Children’ report.

Reporting to the Regional Tribunal Delivery Manager, the Regional Wellbeing Co-ordinator is responsible for the promotion of wellbeing support needs of Tribunal Members within one of 9 regions across Scotland. You will support the Regional Tribunal Delivery Manager and the Regional Partnership Co-ordinator to deliver the National Convener’s statutory duties for the provision of Children’s Hearings across a dedicated region in Scotland to a consistent high-quality standard.

The core purpose of this role will be the identification of wellbeing support needs on a regional level and signposting Tribunal Members to relevant support. This may involve contact pre/post hearings which are identified to have distressing subject matter and putting the relevant support mechanisms in place to promote the wellbeing of Tribunal Members. The role holder will be key to managing the relationship(s) between Tribunal Members who are volunteers and the organisation more broadly.

The role holder will be expected to be an exemplar for the values of CHS including listening to and valuing the voice of children and young people, the contribution of volunteers, and ensuring a respected, quality based, and sustainable tribunal system is delivered on behalf of the National Convenor.

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving outcomes for children.

We have a fantastic opportunity for an experienced participation practitioner who will use their passion and innovation in involving children and young people to improve CHS’s functions and uphold children’s rights.

Building on the work that has already been done, you will lead an ambitious programme of participatory work involving children and people with experience of the hearing system to drive forward improvements in practices and standards.

Your role

You will undertake focused, creative and structured engagement work with children and young people. To create the space, audiences and opportunities so that the views of children and young people is elevated and influences decision making within CHS and across the Children’s Hearings System.

You will provide high quality tailored support to children, young people and those with lived experience so that they develop their skills and confidence when they participate with CHS.

Critical to this role will be your ability to build connections with key partners and sector leaders to share intelligence, improve practice and bring about lasting change. You will deliver sector leading participatory practices and help build a strong brand and identity to this work.

About you

You will have significant experience of working with children and young people to bring about lasting change. You will have a good working knowledge of the of children’s participation and the UNCRC, children’s hearings system, safeguarding practices and the wider policy and practice landscape.

You will be skilled at networking and agile in your approach. You will be skilled at working collaboratively across an organisation, and beyond, to use the views and experiences of children to bring about lasting change.

You will have a deep working knowledge of trauma informed practice, and how to effectively support and listen to people with lived experience of the hearing system. Above all you must be committed to children’s rights and have a strong track record of leading innovative programmes of work that have resulted in impactful improvements.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to deliver a step change in improving the outcomes for infants, children and young people who need us most. This role provides a great opportunity to help vulnerable children and young people and their families and also to support our volunteer community by enhancing practice.

We are keen to encourage more young people to use our feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Feedback & Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our volunteer community so it’s important to understand what that means and get the balance just right.

You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners. There will also be opportunity for career development for the right candidate.

Complaints sits within the Practice and Standards Team at CHS and that provides the perfect route for us to take the learning from feedback and complaints and translate that in to practice improvements within children’s hearings.

Your role

We are looking for someone with a proven track record in handling feedback and complaints. You must be passionate about resolving issues and making sure deadlines are met, using what we learn from feedback and complaints to improve outcomes for children You’ll be the main point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.

Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the development of a more child friendly feedback and complaints approach and an improved feedback loop. CHS is also introducing a new Tribunal Support Model which will change our internal volunteer organisational structure and you’ll be expected to support those changes through the lens of your feedback and complaints role.

Please be aware that some travel may be required as a requirement of this job, as well as occasionally having to work outside CHS’s normal working hours.

About you

You will ideally have experience of or knowledge of the sector and will bring experience of dealing with feedback and complaints, establishing and maintaining successful relationships with our panel community.

You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our volunteer community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.

Having a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure would also be required.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 systems, including Teams. You’ll be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders. You need excellent analytical skills and the ability to accurately capture data to inform improvements.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to transform the lives and outcomes of infants, children and young people who need the care and protection of the hearing system in Scotland.

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the child is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Change Manager you will play a critical role delivering organisational change at Childrens Hearing Scotland at a time of transformational change.

Your role

Reporting to the Senior Change Manager, you will be part of a team responsible for designing, leading and managing the change required at Childrens Hearings Scotland to deliver a quality based and sustainable tribunal system on behalf of the National Convenor that is underpinned by our respect for the infants, children and young people who use the system.

This is a new role at Childrens Hearings Scotland, and you will be joining at a pivotal point taking responsibility to support the implementation of a new operating model for the organisation, focused upon on children and their hearings.

Working closely with the Programme Management Office and colleagues locally and nationally, you will develop and manage change plans, and lead projects with an excellent understanding of change methodology and application.

Understanding how vital collaboration and engagement is with all stakeholders will be a core part of the role whilst anticipating and managing risk in the delivery of the change plan.

The successful candidate will be confident in data analysis and interpretation, as well as understanding the importance of defining and measuring success metrics and monitoring change.

About you

You will be a change leader, bringing energy, enthusiasm and a collaborative approach alongside a laser focus on the ‘why’ of change and how it relates to children and their hearings. Future orientated, you will have demonstrable experience of change management projects and applied methodologies.

You will have experience of leading, coaching and supporting others through change projects; identifying problems and solving them with agility and excellent project management rigour.

You will be an excellent communicator, able to communicate with confidence and listen deeply, welcoming diverse views and different thinking with respect. You will build links and grow networks across teams and organisations in the pursuit of shared aims, which will involve effectively initiating dialogue across the organisation and with key partners, to ensure we all recognise our shared responsibility to provide the best experience for children and their hearings.

A critical thinker, you will be digitally literate, comfortable with using system and management information to track the pace and performance of your change projects. Ideally you will have experience of or good knowledge of the sector and of the operating context of Childrens Hearings Scotland.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. Children’s Hearings Panel Tribunal Members play a vital role in Scotland’s society. They listen and make legal decisions for, infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

CHS work with many partners to deliver effective tribunals within local authority areas. They include national organisations who are key parts of the tribunal system, those that provide relevant support to children and young people and their families within the local area, and some that play a wider role in working with children, young people and carers.

Reporting to the Regional Tribunal Delivery Manager, the successful candidate will help support and enable our panel community to understand the local needs of infants, children and young people, and partner stakeholders. They will also help CHS deliver our duties from the Care & Justice Bill and the recommendations agreed in the ‘Hearings for Children’ report.

This new role will be part of the operational delivery team for each of 9 new CHS Area Support Team regions across Scotland and will work alongside and support our volunteer community through the change and transition now and in the future.

Your role

This is a ‘people centred’ role, and the role-holder will need the soft skills necessary to build relationships with people who come from a variety of organisations and have strongly held views on how the Children’s Hearings Tribunal Service should operate.

Reporting to the Regional Tribunal Delivery Manager, the role will support the Regional Tribunal Delivery Manager and the Regional Wellbeing Co-ordinator to deliver the National Convener’s statutory duties for the provision of Children’s Hearings across a dedicated region in Scotland to a consistent high quality standard.

You will be joining CHS at a pivotal point, as we implement this new regional tribunal support model. Alongside the Regional Tribunal Delivery Manager and our current Area Support Teams you will play significant role in shaping and influencing partnerships within the new model, ensuring our communities are effectively supported through transition and beyond.

This role will build strong relationships with other people who care passionately about families, children and young people. This will help CHS to maintain an open dialogue with many organisations to improve organisational efficiency and ensure Tribunal Members have an understanding of the support services available. The role will be key to managing the relationships between Panel Tribunal Members who are volunteers, CHS and other key partners within the Hearing System more broadly.

The role holder will share collective responsibility for delivering organisational objectives, through active engagement and collaboration with Panel Tribunal Members, colleagues at all levels in the organisation and with partner organisations.

About you

You will be energetic and enthusiastic, a brilliant collaborator with demonstrable experience of partnership working within an organisation and a local community, who is able to recognise and value the contributions of colleagues and volunteers to establish networks that promote CHS values.

You will have direct experience of supporting people (volunteers or employees) through complex or challenging situations. You will help create a supportive team environment by listening and responding to others and creating opportunities for innovation and generation of ideas and actions, to enhance or improve service delivery.

You will build links and networks across teams (internally and externally), effectively initiating dialogue across the organisation and within local partnerships, recognising that we have a shared responsibility to provide the best experience for those who attend children’s hearings, our volunteer colleagues and wider stakeholders.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Tribunal Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Tribunal Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Tribunal Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. Tribunal Members play a vital role in Scotland’s society. They listen and make legal decisions with, and for, infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

Reporting to the Director of People and Culture, the successful candidate will be central to championing the importance of wellbeing and provide a central point of reference and subject expertise for the creation and implementation of a wellbeing strategy for CHS.

The post holder will promote the strategic relationship between wellbeing, resilience, change, performance and delivery at an organisational level and integration within business and operational plans. The role will be a key partner to the Regional Tribunal Delivery Managers to support and guide the Regional Wellbeing Co-ordinators to promote the wellbeing of colleagues and volunteers.

Your role

This is a ‘people centred’ role, and the role-holder will need the soft skills necessary to build relationships with people who come from a variety of backgrounds and have strongly held beliefs.

The role holder will develop and implement the organisational wellbeing infrastructure and a suite of resources for CHS, aligning the core tasks and work undertaken by Wellbeing Co-ordinators (x9) who will be line managed at regional level by a team of Regional Tribunal Delivery Managers.

You will have the opportunity to shape and develop engagement and evaluation around wellbeing and its impact on organisational performance of both volunteers and colleagues, and create structures to support the wider People Strategy and ongoing development of a flexible, agile and high-performing team.

About you

The role holder will be an exemplar for the values of CHS including; listening to and valuing the voice of children and young people; the contribution of volunteers; the importance of an engaged and healthy workforce and supporting the National Convener in ensuring delivery of a respected, quality based, and sustainable tribunal system.

You will be energetic and enthusiastic, a brilliant collaborator with demonstrable experience of partnership working.

You will have direct experience of supporting people (volunteers or employees) through complex or challenging situations. You will help create a supportive team environment by listening and responding to others and creating opportunities for innovation and generation of ideas and actions, to support or improve the wellbeing of volunteers and colleagues.

You will build links and networks across teams and regions internally, effectively initiating dialogue across the organisation and be able to coach and mentor others in developing their area of specialist expertise to a high consistent standard across the organisation.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation.We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme –check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to deliver a step change in improving the outcomes for infants, children and young people who need us most.

People are at the heart of this period of reform and we are now seeking to appoint a People & Culture Partner to help deliver excellence within Children’s Hearings Scotland and to effect real change across the largest Tribunal in Scotland.

This is a fantastic opportunity to join our People & Culture team. You will have the chance to join an organisation with a great purpose. Proven experience in a people function alongside a solid understanding of employment legislation and an enthusiastic and flexible approach to work is essential as is strong interpersonal skills and a genuine passion for making a difference. Our values are important to us and we would expect you to embed this in all that you do.

This exciting and varied people generalist role covering all areas of the people lifecycle and agenda. You will have the opportunity to be actively involved in delivering an ambitious people plan. This role is a unique opportunity to make a difference in an organisation with an excellent cause, whilst developing your career with purpose.

For information on how to apply, please see bottom of the advert.

Your role

Working alongside the wider People & Culture team, the People & Culture Partner will lead and champion projects and initiatives to promote a proactive and progressive people culture at CHS.

The role holder will undertake the delivery of a full range of HR/OD services within the

employee lifecycle, championing the delivery and embedding of the People Strategy across

the wider organisation.

The People and Culture Partner will play a central role ‘on the ground’ in driving forward the organisations core People Priorities. You will play a key role in supporting the development and embedding of a cultural framework to guide, support and embed desired practices and behaviours across our team at CHS.

The People and Culture Partner will work alongside the National Wellbeing Manager, supporting the embedding the National Wellbeing framework and strategy.

You will build a close partnering relationship with the Tribunal Delivery Managers across the 9 regions, embedding CHS values, organisational culture and driving forward consistency of application of policies, guidance, process and wider people related activities.

About you

You will ideally have experience of or knowledge of the sector and will bring experience of establishing and maintaining successful relationships with a wide set of internal and external stakeholders.

You will have a good understanding of the challenges and opportunities around future ways of working and how digital transformation affects people, culture and organisational effectiveness.

You will be able to build collaborative relationships quickly and bring people together across the organisation. Above all you will be inspired by the work of CHS in improving the outcomes for infants, children and young people.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation.We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. As the project coordinator, we are looking for a creative, motivated and proactive professional to join our Team.

We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience over the next five years.

As Project Coordinator, you will enhance our existing programme management office team and will help our organisation to achieve its ambitious strategic plans. You will have the opportunity to be involved in a variety of cross-departmental projects and process improvement initiatives.

If you think that you can help to shape and improve our programme practices to help us to achieve our mission, then this might be just the role for you.

Key Responsibilities

• Support the PMO manager with the input and embedding of the Programme Management tool, ZOHO Projects, and the individual support and admin for key projects within this digital tool.
• Act as the lead data base administrator to support project deliverables.
• Support the PMO manager and project teams to develop and enhance project plans and a variety of progress reports.
• Attending and supporting project leads on project meetings, including the creation and delivery of agreed agendas and outcomes; followed by clear and concise meeting minutes and actions.
• Escalating issues or risks at project level to the PMO manager, taking advice on proactive suggestions on how to mitigate or minimise risk or negative impact on project deliverables.
• Providing sound guidance and advice to project leads, on the CHS PMO processes and how to utilise various project framework delivery methods.
• High level auditing of project documentation and processes.
• Support on the administration of regular reporting functions across the organisation within and beyond the CHS PMO. Liaising across National Team colleagues to gather data to support CHS Business performance reporting.

Please note that You may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you can check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As Digital Support Assistant, you will have the opportunity to play a central role in continuous improvement of CHS Digital offering while working with variety of stakeholders across CHS.

This is an exciting time to join the CHS Digital team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your skills and insight will be crucial in delivering high quality Digital services to our customers. You will be working as part of a small and dynamic digital team with opportunities for professional development in line with the Digital strategy.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• To provide high quality customer service support in line with ITIL principles to the CHS volunteer community to enable them to access and use our new digital systems.
• To triage community issues, engage with our volunteer community to directly resolve customer service/user issues and escalate technical issues as appropriate.
• To work closely with the CHS Digital Technical Support (USAC) and communications teams to gain understanding of CHS digital systems and escalate relevant technical issues as they arise.
• To help build on CHS digital support tools to ensure they reflect common issues and articulate solutions that volunteers can understand and use to increase their skills and confidence.
• To co-ordinate with an external contract to deploy/re-deploy the CHS Chromebook device estate to ensure the google portal is up to date and devices are deployed efficiently to maximise value of investment.

Our Digital team

Our Digital team comprises currently of Digital Strategy and Delivery Manager, Digital Engagement Analyst, Digital Operations Officer and Digital Support Analyst. The role of the team is to delivery digital services and development to our National team (~50) and CHS Community (~2500). We want enable the National Team and CHS community to provide positive outcomes for children, infants and young people. The team is passionate about delivering high quality and innovative digital service.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. As the Recruitment and Retention coordinator, we are looking for a creative, motivated and proactive professional to join our Team.

We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience over the next five years.

As Recruitment and Retention Coordinator, you will support the co-ordination and administration of the work of the Recruitment and Retention Lead in projects, programmes, and campaigns for Children’s Hearings Scotland particularly in relation to the upcoming Care and Justice bill (from 2023), annual Panel Members recruitment campaigns and reappointment requirements.

If you think that you can help to deliver CHS’s volunteer recruitment campaigns, projects and supporting ongoing retention of our volunteer Panel Community, then this will be the role for you.

Key Responsibilities

• Supporting as directed to ensure implementation of the CHS’ Panel Member recruitment strategy dedicated to ensuring that we attract and appoint high quality people to serve on our children’s panels and Area Support Teams (AST) across Scotland.
• Work with colleagues internally and externally to effectively support all Panel Member recruitment campaigns and activities.
• Support the project management of national recruitment campaign in conjunction with National team members and local representatives, ensuring the alignment with project milestones and budgets; local resources; and key campaign messages.
• Responsible for administration of CHS internal digital system which enables online recruitment applications and reappointments.
• Liaising and co-ordinating work with partners, Area Support Teams and local authority Clerks regarding requirements of resources to support all Panel Member recruitment campaigns.
• Undertaking general administrative tasks associated with the overall campaign and projects.
• Monitor and extract regular relevant recruitment and digital statistics and assisting with producing all campaign reports.
• Act as point of contact and respond effectively to support all Panel Member recruitment campaign queries, both internally and externally, including monitoring and managing relevant mailboxes.
• Supporting the planning, organising and co-ordinating of local, regional or national events.
• Undertake other work as may be required, which is consistent with the nature of the job and it’s level of responsibility.
• In the spirit of positive team working, willingly lend support to colleagues and members of our volunteer community when possible, in their times of pressure and demand.
• Proactively explore ways to continuously improve the effectiveness of your role in order to support the delivery of CHS outcomes.

Please note that you may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation currently also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you can check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most.

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Graphic & Multimedia Designer within the communications team, you will play a critical role in developing and building clear brand identity for the organisation through the provision of consistent, engaging and robust communication materials.

Your role

Reporting to the Communications and Engagement Lead, the Graphic & Multimedia Designer will design and produce marketing and promotional materials for the organisation including key campaigns that run throughout the year.

You will be joining CHS at a pivotal point as we manage the journey through a number of big change projects both with both internal and external communications. This role will help to develop and maintain consistency in our brand to both raise awareness of the role we play in Scotland’s unique care and justice system, and recruit new volunteers to it. You will be responsible for the following core activities:

• Conceiving and creating high-quality, engaging communications across a range of platforms, projects and campaigns;
• As a brand guardian, the Graphic & Multimedia Designer will ensure that the CHS brand identity is consistently carried across all artwork – including new and pre-existing templates;
• Designing and producing marketing materials including: adverts, campaign and events collateral, infographics, animated content, website banners and assets, e-newsletters and short films;
• Taking briefs, developing ideas and finalising creative concepts through to delivery;
• Presenting and explaining design rationale to colleagues;
• Working with external agencies and suppliers including creative services, printers, photographers and videographers;
• Keeping up to date with latest creative trends and technology.

The post holder will liaise and develop positive and effective operational relationships with the wider CHS community including our volunteer Panel Members, Area Support Team Members and local authority Clerks as well as the Scottish Children’s Reporter Administration (SCRA), the Scottish Government and other national partner agencies.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to transform the lives and outcomes of infants, children and young people who need the care and protection of the hearing system in Scotland.

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the child is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Change Manager you will play a critical role delivering organisational change at Children's Hearing Scotland at a time of transformational change.

Your role

Reporting to the Senior Change Manager, you will be part of a team responsible for designing, leading and managing the change required at Childrens Hearings Scotland to deliver a quality based and sustainable tribunal system on behalf of the National Convenor that is underpinned by our respect for the infants, children and young people who use the system.

This is a new role at Childrens Hearings Scotland, and you will be joining at a pivotal point taking responsibility to support the implementation of a new operating model for the organisation, focused upon on children and their hearings.

Working closely with the Programme Management Office and colleagues locally and nationally, you will develop and manage change plans, and lead projects with an excellent understanding of change methodology and application.

Understanding how vital collaboration and engagement is with all stakeholders will be a core part of the role whilst anticipating and managing risk in the delivery of the change plan.

The successful candidate will be confident in data analysis and interpretation, as well as understanding the importance of defining and measuring success metrics and monitoring change.

About you

You will be a change leader, bringing energy, enthusiasm and a collaborative approach alongside a laser focus on the ‘why’ of change and how it relates to children and their hearings. Future orientated, you will have demonstrable experience of change management projects and applied methodologies.

You will have experience of leading, coaching and supporting others through change projects; identifying problems and solving them with agility and excellent project management rigour.

You will be an excellent communicator, able to communicate with confidence and listen deeply, welcoming diverse views and different thinking with respect. You will build links and grow networks across teams and organisations in the pursuit of shared aims, which will involve effectively initiating dialogue across the organisation and with key partners, to ensure we all recognise our shared responsibility to provide the best experience for children and their hearings.

A critical thinker, you will be digitally literate, comfortable with using system and management information to track the pace and performance of your change projects. Ideally you will have experience of or good knowledge of the sector and of the operating context of Childrens Hearings Scotland.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most.

We have a fantastic opportunity for an experienced Learning Manager who will use their passion and innovation for learning to deliver a Learning Strategy that will drive excellence and quality in how we support our people to promote and uphold children’s rights.

Building on the work that has already been done, and reporting to the Director of Positive Outcomes, the Learning Manager will create, shape and deliver an innovative and Learning Strategy that meets our user needs. You will work with our partners and stakeholders to ensure the delivery of a comprehensive and high quality learning curriculum, taking into account a changing political and social landscape in how we support and care for the children that need to come to a children’s hearing. Working with teams within CHS, you will do this at scale across Scotland and demonstrate consistency of quality and delivery.

You must be able to lead a team, build collaborative relationships and be able to challenge practice and culture to achieve positive outcomes. You will be committed to listening to the voice of people with lived experience of the care system to shape and influence what we do and how we do it. You will horizon scan and build in flexibility to any strategy to be able to pivot quicky to ensure learning stays fresh and relevant and that our learning interventions for our Tribunal members are tailored to meet individual learning styles and needs.

Your role

Ensuring an agile and robust learning offer, you will work to influence and collaborate with other functions across CHS including Practice and Standards, Quality, and Local Delivery teams to ensure alignment and relevanence of the Learning Strategy and it’s operational delivery. You will work collaboratively and show leadership in working with external stakeholders and partners.

You will work with our digital team to ensure that under the ‘CHSLearning Academy Brand’ our learning solutions are geared towards meeting the needs of our community.

Keeping up to date on research and learning technologies and listening to the needs of the community will be key to success in this role.

About you

You will have experience of managing Learning or Organsiational development, working with multi-disiplinary teams and different stakeholder groups including managing consultants. Previous experience of shaping and delivering a learning strategy, you will be able to show how you supported continuous improvement and learning growth across an organisation, and how you have used different methods to engage with complex stakeholders.

You will have experience of powerful Learning Management Systems and have an impressive track record in building high quality online learning solutions.

A strategic thinker, you will be able to share and impliment your vision for a modern, fit for purpose Learning strategy, be a people person, and inspire excellence in our learning offer to our community. Above all you will be inspired by the work of CHS to use your skills to improve outcomes for infants, children and young people in Scotland.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most.

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Resource Allocation Manager, with your team, you will play a critical role in enabling these decisions to be made through ensuring CHS Tribunal Panel Members are allocated appropriately to attend hearings throughout Scotland.

Your role

Reporting to the Director of Tribunal Delivery, the Resource Allocation Manager will lead a team of Resource Allocation Administrators to ensure 3 CHS Tribunal Panel Members attend the approx. 21,000 children’s hearings held annually across Scotland.

You will be joining CHS at a pivotal point, as we implement a new regional tribunal support model and centralise our digital resource allocation processes. As manager you will ensure that there is:

• The right tribunal member ‘make-up’ assigned to each rota taking into account considerations such as gender balance, tribunal member continuity where applicable;
• Will facilitate a process for approved swaps arranged between tribunal members and
• Will make swaps where the tribunal member on the rota has been unable to find a suitable substitute.

You will play a key link between the Scottish Children’s Reporter Administration (SCRA) in relation to ensuring hearings take place in the correct locations at the required times and in ensuring our joint digital system facilitates the smooth delivery of the schedule of hearings.

You will build relationships with CHS Regional Tribunal Delivery Managers to enable effective and efficient resource allocation across every region in Scotland.

You will take responsibility for process improvements in the effective allocation of resources and rota creation in line with changing expectations of the Hearings system over time. You will build effective working relationships with colleagues, and develop and motivate a delivery-focused team, balancing management responsibilities for direct reports alongside contributing to the functional work of the team.

About you

You will bring energy, enthusiasm and a collaboratove ethos with demonstrable experience of project/process management and improvement with a track record of using data / MI to manage team improvements.

You will be an effective leader, demonstrating your ability to lead and motivate high performing teams. You will have experience of guiding and supporting others through continuous improvement projects; having the willingness and ability to enable changes to take place in the most productive way.

You will be an excellent communicator, building links and networks across teams (internally and externally), effectively initiating dialogue across the organisation recognising that we have a shared responsibility to provide the best experience for our colleagues and wider stakeholders.

You will be digitally literate, comfortable with using digital systems and supporting others to do so. ideally have experience of or good knowledge of the sector.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you can check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. As the Resource Allocation Administrator, you will support a key function within CHS which is the smooth running of Hearings.

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Resource Allocation Administrator, with your team, you will play a critical role in enabling these decisions to be made through ensuring CHS Tribunal Panel Members are allocated appropriately to attend hearings throughout Scotland.

See bottom of the advert for instructions on how to apply.

Key Responsibilities

• Creating timely, accurate and sustainable resource management allocations of Tribunal Members to Hearings according to area requirements
• Ensuring that any issues arising around the effective population of Hearings with the right balance of membership from the Tribunal Member community are effectively resolved or highlighted to management in time for them to be resolved;
• Ensuring accurate and consistent data is being recorded via the CHS rota system;
• Updating data records as required to ensure the system delivers accurate and timely information to enable accurate reporting;
• Proactively communicating with Panel Members via email, telephone and other platforms, responding promptly to queries;
• Taking action as required and in accordance with agreed protocols when cover is needed at short notice – e.g. to cover sickness absence;
• Monitoring all of the Resource Allocation Team e-mail accounts taking action as necessary;
• Escalating issues and risks to the Resource Allocation Team Leader.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you can check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will be able to play a role in these reforms.

As Business Support Assistant, you will enhance our existing Business Support team and will help our organisation to achieve its ambitious strategic plans. You will have the opportunity to be involved in a variety of cross-departmental projects and process improvement initiatives while providing administrative support to one main Directorate.

If you think that you can help to shape and improve our administrative practices to help us to achieve our mission, then this might be just the role for you.

Key Responsibilities

• Provide PA support and diary management to a Director of the Senior Leadership Team coordinating and arranging internal and external meetings, travel, and catering.
• Provide administrative support to a Director of the Senior Leadership Team and their team formatting and editing reports, distributing documents, and handling correspondence as directed.
• Provide administrative support to staff across the CHS national team, including taking accurate notes and minutes at meetings and disseminating when required.
• Prepare and/or updates reports, correspondence and other documents as requested.
• As an expert in administration, provide guidance and support to colleagues across CHS on our process and procedures for organising and administrating meetings, booking travel and catering, requisitioning and purchasing, and using our various digital platforms.
• Monitor various mailboxes for the organisation ensuring timely responses to public queries and escalation as appropriate.
• As a GPC card holder for CHS, order and pay for supplies, when required, logging all appropriate information and documents.

Please note that You may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Why apply for this role?

As the Finance Manager, you will be taking a lead role across a diverse range of financial services and supporting the delivery of our business plan.

This is an exciting time to join the CHS finance team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your insight will be crucial in development of our financial systems and procedures within the context of a growth organisation.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Support the Head of Strategy, Development and Depute Chief Executive in leading on financial strategy, budget-setting, budget management.

• Work with the Scottish Children’s Reporter Administration (SCRA) Finance Manager to ensure finance shared services are used efficiently and effectively to derive best value for both organisations.

• Review the effectiveness of the Administration’s financial policies, systems and procedures to ensure continuous improvement and fitness for purpose in a growing organisation.

• Manage capital/asset accounting including appraisal, post appraisal and asset register maintenance, verification, depreciation and disposal of fixed assets

• Liaise with Internal/External Auditors to provide relevant information and access to records.

• Support the payroll function and liaise with Lothian Pension Fund and HM Revenue and Customs as appropriate.

Our Finance Team

Our finance team will comprise of you as the finance manager, finance officer and finance and support assistant. The role of the team together, with our shared service finance team SCRA, is to support our National Team consisting of just under 50 colleagues. The team is passionate about delivering a high quality financial service to support CHS’ wider strategy. You will lead this small and dynamic team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As the Finance Officer, you will have the opportunity to be involved and have an impact on a variety of financial functions such as procurement, payroll and contract management. You will provide finance administration support to ensure that CHS provides a high quality and efficient service to its staff, volunteers and other stakeholders.

This is an exciting time to join the CHS finance team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your support will be crucial in development of our financial systems and procedures within the context of a growth organisation.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Manage the Panel and AST Member expense and devolved funding reimbursements from Local Authorities and liaise with Local Authority Clerks for the timely submission of claims and resolve any queries.

• Manage CHS’ invoicing process using manual, electronic processes and multiple e- mailboxes ensuring system controls, error detection and resolution in line with Shared Services Provider’s timetable.

• Manage and report on the performance of supplier payments in line with key performance indicators.

• Ensure the efficient and accurate management of Government Procurement Cards and, petty cash systems (recording of transactions and imprest and controls management), and third party payroll payments.

• Support the Senior Management Team, CHS Leads and Finance Manager by providing regular budget monitoring, performance information, analysis and forecasting to assist in budgetary control.

• Ensuring that appropriate financial records are maintained for auditing purposes and answer queries from the external and internal auditors

• Supporting the coordination of the collation of monthly internal CHS’s payroll documentation for staff and Board members in line with Shared Services Provider’s timetable and record-keeping requirements

• Monitor finance/payroll mailboxes, respond to enquiries where possible, and escalate to appropriate National team colleague when required.

Our Finance Team

Our finance team will comprise of you as the finance officer, finance manager and finance and support assistant. The role of the team together, with our shared service finance team Scottish Children’s Reporter Administration (SCRA) , is to support our National Team consisting of just under 50 colleagues. The team is passionate about delivering a high quality financial service to support CHS’ wider strategy. You will support this small and dynamic team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HEREas well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As Digital Support Lead, you will have the opportunity to play a central role in continuous improvement of CHS Digital offering through leading on Digital Support while working with variety of stakeholders across CHS.

This is an exciting time to join the CHS Digital team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your skills and insight will be crucial in delivering and improving our Digital services. You will be working as part of a small and dynamic digital team with opportunities for professional development in line with the Digital strategy.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• To establish and enable a skilled, responsive and effective CHS IT Frontline support service in line with ITIL best practice guidelines and develop a relationship with the CHS Technical Support Team to enable a cohesive end to end support offer.

• To manage CHS Digital assets including community chromebook estate (approx. 2000 units) to ensure close control, suitability for function and return on investment.

• To manage the community chromebook external supplier contract responsible for the Chromebook deployment, re-deployment and warranty service.

• Ensure CHS is offering excellent frontline customer service support to the CHS volunteer community that is responsive to their needs and helps to grow their digital skills and confidence.

• Ensure issues are triaged effectively and technical issues identified and escalated appropriately and in line with agreed SLAs.

• Coaching and mentoring of the wider CHS Team on support themes to enable knowledge and skills transfer to enable a sustainable internal expertise base for this work ongoing.

• Asset management and hardware strategy for CHS Scots devices (IT and Telephony) including engagement with ITECs for IT and device support issues.

• Ensure all CHS assets issued and the data are secure and protected at the physical and first level of user access ie the physical end user device;

• Ensure anti threat software is deployed across the CHS issued end user devices for anti-virus\spam threats and other software or code based threats;

• Ensure the development and continued support of business continuity and disaster recovery planning for end user devices, this will include contingency testing as necessary;

Our Digital team

Our Digital team comprises currently of Digital Strategy and Delivery Manager, Digital Engagement Analyst, Digital Operations Officer, Digital Frontline Support and Digital Technical Lead . The role of the team is to delivery digital services and development to our National team (~50) and CHS Community (~2500). We want enable the National Team and CHS community to provide positive outcomes for children, infants and young people. The team is passionate about delivering high quality and innovative digital service.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As Digital Support Analyst, you will have the opportunity to play a central role in continuous improvement of CHS Digital offering while working with variety of stakeholders across CHS.

This is an exciting time to join the CHS Digital team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your skills and insight will be crucial in delivering high quality Digital services to our customers. You will be working as part of a small and dynamic digital team with opportunities for professional development in line with the Digital strategy.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Provide day-to-day and periodical reporting of issues, usage and performance metrics across whole of Microsoft Azure Tenancy in CHS

• Monitor, analyse, and resolve incidents for our users in our Azure infrastructure.

• Install, configure, and administer applications, including Teams in Azure.

• Perform regular reviews, document systems, processes, and procedures (CHS Technical Run book).

• Escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.

• Follow up on issues via e-mail, ticketing system, and phone calls with our customers.

• Communicate technical issues and solutions to CHS users and partners in clear, business terms.

• Provide support and maintenance around CHS current IT hardware for both our staff and volunteer community.

• Interact with customers to identify IT problems and troubleshoot expediently.

• Communicate ticket status information to all team members.

• Coordinate with internal/external resources, to include Tier-2 and Tier-3 support, to implement projects and solve IT issues.

Our Digital team

Our Digital team comprises currently of Digital Strategy and Delivery Manager, Digital Engagement Analyst, Digital Operations Officer, Digital Frontline Support and Digital Technical Lead . The role of the team is to delivery digital services and development to our National team (~50) and CHS Community (~2500). We want enable the National Team and CHS community to provide positive outcomes for children, infants and young people. The team is passionate about delivering high quality and innovative digital service.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As HR/OD Assistant, you will have the opportunity to support the delivery of our people strategy and be at the heart of delivering our organisational vision.

This is an exciting time to join the CHS HR/OD team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your insight will be crucial in delivering high quality HR/OD services and facilitating ongoing engagement through this change. You will be working within a small HR/OD team continuing to build our People Culture and ensure that CHS is a great place to work now and in the future.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Provide administrative support to the HR/OD Lead and Coordinator in relation to policy development and review, working in partnership with our CHS Staff Forum to ensure that all employment and organisational development procedures, processes and people related activities best fit CHS, legislation and remain current and sustainable;
• Provide first line support to managers and manage the HR inbox;
• Together with the HR/OD Coordinator, continuous improvement of efficient systems and procedures which support the daily functions of the HR/OD Team, ensuring information is managed appropriately and in accordance with data protection requirements;
• Act as first point of contact for line manager and forward queries as required.
• Payroll, people finance and contract administration

Our HR/OD team

Our HR/OD team comprises currently of HR/OD Lead and HR/OD Coordinator. The role of the team is to support our National Team consisting of just under 50 colleagues. We want to support our people in working toward our vision and mission, and the team is passionate about delivering quality as well as creative HR/OD service. You will support this small, dynamic and innovative team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As a Practice and Policy Advisor at CHS, no two days will be the same. You will work closely with staff and volunteers to deliver consistent, high-quality practice advice and guidance relating to children’s hearings. This is an exciting opportunity to change and improve children’s hearings as you will be joining CHS at a key time in the Redesign of the Children’s Hearings System and will help us prepare to welcome 16 and 17 year olds into the system next year. For information on how to apply, please see bottom of the advert.

Key Responsibilities

• Support the Practice and Policy Lead in developing practice information for Panel Members in response to changes in legislation or policy.

• Respond quickly and effectively to requests for practice and policy advice from CHS volunteers.

• Co-ordinate the work of a Bank of Independent Report Writers including recruitment, commissioning, quality assurance and ongoing support and development.

• Work closely with the Children’s Hearings Scotland Learning Academy to ensure that all national training is developed in accordance with legislation, practice information and policy.

• Support the Practice and Policy Lead to work in partnership with other stakeholders on policies to improve practice in the Children’s Hearings System leading to better outcomes for children and young people.

Our Practice and Policy Team

Our practice and policy team comprises of two Practice and Policy Advisors, a Practice and Policy Lead and the Head of Practice and Policy. The role of the team is to provide high-quality advice and guidance to our 3,000 strong volunteer community. We work across all departments and with our external partners to drive change to improve hearings for children and young people.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

If you are looking to take your career to the next level in the field of Information and Performance, this could be the role for you. We’re looking for a dynamic national lead to lead our work on planning, performance management, data and information (including Information Governance.

This is a very exciting time to join CHS as we have signed-up to deliver The Promise and we are working with young people and our partners to redesign Children’s Hearings over the next 5-years. You will play a key role in supporting us to deliver this change.

You will lead how CHS manages and uses data and uses it to inform redesign and how we operate in the future and ongoing improvement. Following implementation of a new digital system in 2020 CHS now has access to a wide range of data and you will be responsible for leading the design and delivery of Management Information systems and dashboards in support of continuous service improvement and redesign.

For further information on how to apply or having an informal discussion about the role, please see information at the end of the advert.

Key Responsibilities

• Lead the development, production and delivery of integrated strategic corporate and operational business/corporate and parenting plans

• Manage, review and enhance CHS’ organisational planning and performance management cycle

• Implement and manage an effective organisational performance management system which meets statutory reporting requirements and delivers measureable improvements

• Lead CHS’ approaches to, and improvements of, the management and use of data, including the implementation of a data strategy

• Lead the Information Governance / data protection and security functions and services to meet statutory and organisational needs.

• Lead the effective management of a high-quality statutory information request service (answering SARs, FOISAs, EIRs) to the public and other external enquirers.

• Take the lead role in enhancing and championing national approaches of quality management and measurement of quality.

• Highlight and play a lead role in managing and escalating risks and key issues across the accountability areas through the appropriate governance arrangements.

• Promote and specify improvements to relevant digital systems to ensure that they continue to meet the needs of CHS and its volunteer community.

Our Information and Performance team

The Information and Performance team comprises of Data & Evidence Officer, IG & Data Protection Officer, IG Records Officer and yourself as the Information and Performance Lead. You will be responsible for the management of the three officers in the team. The Team provides high quality expertise and collaborates with a wide range of national stakeholders.

At the core of CHS’s work is a shared vision that everything we do enhances the rights of children. We aim to be strategic, credible, influential and drive change.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for children. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for children.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

We’re looking for a dynamic national lead who can support, drive and improve our policy and practice reforms as we deliver The Promise. This is a very exciting time to join CHS as you will have the opportunity to directly influence practice and policy and help improve the lives of children in Scotland. You must have an in-depth working knowledge of Children’s Hearings and be committed to improving outcomes for children. You will be an outstanding and engaging collaborator who can prioritise workload and deliver on the technical detail across multiple fronts.. For further information on how to apply or an informal discussion, please see contact details below.

Key Responsibilities

• Manage the Practice and Policy Advisors.
• Collaborate and engage with national partner agencies to improve practice and policy.
• Implement the National Convener’s strategy to meet s8 of the Children’s Hearings (Scotland) Act 2011 (‘advice to hearings’).
• Research, develop and write organisational policy and procedures.
• Develop and update practice information and resources.
• Lead the development of good hearings management
• Ensure that all training is developed in accordance with legislation and practice.
• Conduct complaint and concern investigations and reviews.
• Response and expert support to colleagues and members of our volunteer community.
• Continuously improve the effectiveness of the Practice and Policy function.

Our Practice & Policy Team

The Practice and Policy Team comprises of eight staff who are responsible for supporting panel members across Scotland to make some of the most difficult decisions in public life in Scotland. We proactively gather feedback to improve practice and policy at every opportunity. The Team provides high quality expertise and collaborates with a wide range of national stakeholders. At the core of our work is a shared vision that everything we do enhances the rights of children. We aim to be strategic, credible, influential and drive change.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for children. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for children.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As communications lead, you will be responsible for developing and managing both our internal and external communications strategy. You will have the opportunity to be at the heart of delivering our organisational vision and our change agenda.

The role is critical in enabling and supporting communications relating to our commitment to reform, delivery of ‘The promise’ and children’s rights, care and justice. You will have the opportunity to be at the centre of delivering hearings system re-design and bringing the internal volunteer community with us on a journey of significant transformational change. Your insight and vision will be crucial in helping to win hearts and minds through this change process and facilitating their engagement and feedback. Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Develop and embed our communications policy and strategy to support our strategic ambitions

• Promote a consistent brand across all communications, ensuring colleagues are trained and supported in corporate style/brand guidelines

• Lead and manage internal / external communication plans

• Management and development of our internal communications tools (MS TEAMS)

• Creative input and development of national campaigns

Our Communications team

Our communications team comprises of an in-house graphic designer, internal and external communications officers and the communications lead. The role of the team is to engage with our 3,000 strong volunteer community, and to raise the profile of who we are and what we do. We live and breathe our vision, mission and values, and the team is passionate about delivering quality, creative communications. You will lead this small and dynamic team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities. This role provides a great opportunity to help vulnerable children and young people and their families and also to support our volunteer community by enhancing practice.

We are looking for someone with a proven track record in handling feedback and complaints. You’ll be the first point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.

You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our volunteer community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.

You’ll need a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s model complaints handling procedure.

Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the development of a more child friendly complaints policy and an improved feedback loop.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams, and be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders.

Feedback & Complaints at CHS

We are keen to enhance or feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our volunteer community so it’s important to understand what that means and get the balance just right.

You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners.

Complaints sits within the practice and policy team at CHS and that provides the perfect route for us to take the learning from complaints and feedback and translate that in to practical guidance for our volunteers.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

We are looking for volunteer Area Conveners to provider local leadership for our Area Support Team in: Argyll and Bute and for Aberdeenshire.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in Glasgow.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at a local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an analytical thinker and collaborative team player who can support, develop, and implement effective practice and policy advice for our CHS community. You will have experience unpacking complex legislation and creating resources to support our Panel Members and Area Support Teams. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of practice and policy to join our team. Applying your expert professional knowledge, you will play an integral part in developing and implementing effective practice information and resources for Panel Members. You will work with our National Training Lead to ensure that training materials are developed and maintained in line with current legislation and the National Convener’s practice advice for Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes. You will take on responsibility for coordinating the work of a newly established bank of Independent Report Writers, managing the end-to-end process of the independent report writer’s function.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive professionals to join our Team as a Project Coordinator.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Our delivery of ‘The Promise’

This is an exciting opportunity to contribute to the administration, planning, coordination and reporting within Children’s Hearings Scotland’s (CHS) Programmes of work.

The successful candidate will work closely with our Programme Manager supporting the delivery of key projects sitting within the CHS Promise Programme, in line with the redesign objectives of the Children’s hearing system outlined in the Scottish Government’s “The Promise”, from the Independent Care Review. You will be responsible for driving and delivering the administration of our programme of work, and be required to support project leads with organisation and reporting.

The post holder will also work closely with the National Quality & Performance Lead to support the administration of reporting to support governance and improvement across the organisation.

We are looking for candidates who are highly organised, process driven and have previous experience in supporting projects through-out full project lifecycle, from initiation to close.

Whilst this role is CHS based and you will be working across all areas of the National Team and Volunteer community, you will also be working closely with our partner organisation The Scottish Children’s Reporters Administration (SCRA) and our contracted technology partners.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, enthusiastic and committed self-starter who has a passion for people development and learning. This is a great opportunity if you are looking to combine your aspirations of making the next step in your own learning and development career whilst making a positive and life changing difference to the lives of children and young people.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Supporting our Learning vision

You will play an integral part in enabling the organisation to deliver on its core functions of recruiting, training and supporting our volunteer community to make decisions in the best interests of children and young people.

You will thrive on working collaboratively with colleagues, external partners and key stakeholders, effectively contract managing the design and delivery of training programmes to our specialist volunteer community and our employees.

Educated to degree level or equivalent you will demonstrate that you’ve got the appetite to develop your own professional development as well as promoting our collective ambitions for change.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive digital professionals to join our Team in two exciting new roles: Digital Manager and Digital Planning and Engagement Analyst.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Our Digital Team

This is an exciting opportunity to be part of our new digital team. The Digital team are critical to the success of CHS, responsible for both maintaining our current systems; ensuring we operate them as effectively and efficiently as possible alongside defining and delivering future digital strategy and improvement. Delivering an excellent customer service focused frontline and technical support service to our volunteer community is critical and management of our digital assets, including Chromebooks provided to volunteers to support their role.

Following significant Scottish Government investment, over the past 3 years we have developed and launched an exciting new digital platform that supports delivery of our core business and are now looking for a team to take our systems to the next level.

The Digital Planning and Engagement Analyst will be responsible for working across a range of stakeholders to translate identified business needs into effective, value adding digital solutions.

We need a Digital Planning and Engagement Analyst who can work with our technical partners and stakeholders to deliver against the strategy, work to continually improve our digital offer and importantly support our volunteer community to embrace digital systems to improve their volunteering experience with CHS.

We are looking for candidates with previous experience of working within a customer facing improvement focussed digital environment, ideally within a public sector context. Experience of delivery in a Digital First context and a blended Agile/Prince 2 project environment would be beneficial but most importantly enthusiastic, motivated, people centred individuals who have creativity and vision to shape and deliver our digital future.

Whilst these roles are CHS based and you will be working across all areas of the National Team and Volunteer community, you will also be working closely with our partner organisation The Scottish Children’s Reporters Administration (SCRA) and our contracted technology partners.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

We’re looking for someone who can provide practical data protection advice to the organisation in a supportive way, and deliver high-quality responses to statutory information requests received by CHS. Our Information Governance Records Officer will combine knowledge of relevant legislation and how this is applied in a Public Body setting with strong analytical skills and a customer focus.

You’ll work closely with our Information Governance and Data Protection Officer to ensure compliance with relevant information and records management legislation and support CHS to manage existing and emerging data protection risks effectively. A detail-focussed approach is key, as is the ability to deliver the role in a thoughtful and calm way. Clear and careful communication and the desire to deliver high-quality work are fundamental to this post.

Information Services at CHS

Records management, information governance and the statutory information request service sit within a small, focussed team at CHS. As a team, we provide a range of services, structures and support to the organisation concentrating on aspects of information, assurance and performance. The need to ensure that the work of CHS as a public body is well-informed, appropriately documented and delivered in a way that is legislatively compliant is forefront for us as we deliver our work and support and advise our colleagues.

Our information governance and records management work is a mix of active management of risk, responsive provision of knowledgeable advice and resolution, and development and improvement work. Carrying out these functions will bring you in to contact with people and functions from across our whole organisation – staff, volunteers, our Board, and Local Authority Clerks – and we are committed to ensuring learning from one area is spread and used elsewhere.

Building effective working relationships and gathering a strong understanding of the diverse activities within CHS are important building blocks to how we deliver our work.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

We’re looking for someone who can provide high-quality data and evidence services to inform a wide-range of CHS’s work. Our Data & Evidence Officer will bring strong analytical ability combined with a supportive approach to not only produce and interpret data reports, but enable others to do the same.

You’ll need to have a keen eye for detail and be comfortable using business analytics software to navigate data - though we’ll provide training on our particular systems. Being able to explain complex and nuanced data and evidence in a clear and concise way is very important in this role, as it being able to ‘tell stories’ through data.

Data & Evidence at CHS

Our data and evidence function sits within a small, focussed team at CHS. As a team, we provide a range of services, structures and support to the organisation concentrating on aspects of information, assurance and performance. The need to ensure that the work of CHS as a public body is well-informed, appropriately documented and delivered in a way that is legislatively compliant is forefront for us as we deliver our work and support and advise our colleagues.

CHS is at the start of a significant and exciting journey to improve the data that is available to us and how we use it. This role will deliver on a number of current and developing data and evidence needs to support decision-making, reporting and planning across the organisation.

Producing both regular and ad-hoc reports form part of the role, as well as supporting colleagues – both staff and volunteer – to understand and make use of data. We also work with colleagues to help them identify and specify their data needs and support them to access the right sources of information, whether that is internal or external.

Building effective working relationships and gathering a strong understanding of the diverse activities within CHS are important building blocks to how we deliver our work.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in Aberdeenshire.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in South East Scotland (covering East Lothian, Mid Lothian and the Scottish Borders).

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an analytical thinker and collaborative team player who can support, develop, and implement effective practice and policy advice for our CHS community. You will have experience unpacking complex legislation and creating resources to support our Panel Members and Area Support Teams. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of practice and policy to join our team. Applying your expert professional knowledge, you will play an integral part in developing and implementing effective practice information and resources for Panel Members. You will work with our National Training Lead to ensure that training materials are developed and maintained in line with current legislation and the National Convener’s practice advice for Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes. You will take on responsibility for coordinating the work of a newly established bank of Independent Report Writers, managing the end-to-end process of the independent report writer’s function.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

Children’s Hearings Scotland (CHS) aims to improve the outcomes of Scotland's children and young people. We recruit, train and support volunteer Panel Members, who make legal decisions in children’s hearings, and Area Support Team members, who provide support and guidance to those Panel Members locally. Find out more about us here.

We now have an exciting opportunity for a motivated and child-centred individual with relevant professional and/or lived experience to help support our Panel and AST Members and National Team embrace and embed our new Children’s Rights and Inclusion Strategy.

Applying your combined expert professional knowledge of inclusion and participation with your experience of designing and delivering consultation and engagement activities with people who have lived experience, you will facilitate the integration of the Children’s Rights and Inclusion Strategy across our organisation. This can be found here.

It is CHS’ ambition that through the embedding of this strategy, it will change children’s hearings for the better as we work towards Scotland’s ambition of our children growing up loved, safe and protected so that they can realise their full potential.

This post entails working closely with the CHS volunteer community, the national team, including area support and improvement partners and national leads, key stakeholders and directly working with people with lived experience of the children’s hearings system. You will therefore need a sound knowledge base of relevant legislation, the UNCRC, and frameworks such as GIRFEC. You will provide accurate and timely support and advice to all the above so that the aforementioned strategy can be properly embedded with voice at the heart of all we do.

With the experience of translating strategy into operational practice, you will drive change to inform an improved way of working for CHS. One where implementation demonstrates our commitment to The Promise and delivering on the recommendations from the Independent Care Review.

You will receive ongoing coaching and mentoring to support you to play an integral and trusted part in the improved operation of the children’s hearings system as part of a fantastic team. You will also use your influencing and relationship-building skills to embed long-lasting change at a national level, within our Area Support Teams and most importantly, within children’s hearings.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We are looking for two exceptional administrators to join our Business Support Team, working closely with and in support of CHS’ national team, Board and Volunteer Community by providing a robust and proactive administration service. By enhancing our existing Business Support team, you will help our organisation to achieve its ambitious strategic plans.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Business Support team

We now have an exciting opportunity for two enthusiastic individuals with relevant administrative and business support experience to join our team. You will be supported by an experienced and established team of administrative professionals who will help guide you through our processes.

You will be an exceptional administrator who proactively enables continuous improvement in all that they do. You’ll excel at offering a positive and friendly approach, using your initiative to seek out opportunities to support your national team colleagues and other key stakeholders in meeting their work challenges and to improve administrative processes. As a highly motivated and well-organised individual you will demonstrate your ability to multi-task and meet competing demands. As a self-starter, you will be able to work independently and confidently but you will also be an excellent team player who thrives on working with and supporting others to achieve their goals.

In addition to providing generalist admin support, you will also be designated on a rotational basis to particular teams and functions, in order to build up your specialist administration knowledge. A demonstrable solid experience of providing PA, Human Resources, Governance, and volunteer community support will be particularly advantageous for this role.

You must be able to deliver exceptional administration and customer service within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality business support.

If you think that you can help to shape and improve our administrative practices to help us to achieve our mission, then this might be just the role for you.

You may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive communications professionals to join our Communications Team in two exciting new roles: Internal Communications Officer and External Communications Officer.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

These roles will play a key part in supporting brand development, growing our external profile and delivering consistent communications for the organisation. We are looking for previous experience of working within a communications team, with a sound understanding of developing and delivering campaigns, and content across a range of different platforms, for different audiences.

Our Communications team

These roles sit within the Communications team which is responsible for brand marketing, campaigns, internal and digital communications and PR at Children’s Hearings Scotland.

Our role is to engage with our 3,000 strong volunteer community, and to raise the profile of who we are and what we do. We live and breathe our vision, mission and values, and the team is passionate about delivering quality, creative communications.

Whilst these roles have an internal/external focus, you will be working within a small and dynamic team, and there will be opportunities to gain experience working across the communications mix.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an energetic and dynamic team leader who can support, drive and deliver our legislative and practice reforms as we deliver The Promise. You will be open minded, a key influencer and a strategic thinker who can steer us through our complex legislative environment. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of the children’s hearing system to lead our practice function. Applying your expert professional knowledge, you will play an integral part in the successful management of the hearings process, by providing excellent practice and legal advice directly to our volunteer Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to lead, drive and deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Role

Children’s Panel Members are trained to take part in children’s hearings and make important decisions with and for infants, children and young people.

We are looking for a committed and enthusiastic person to take on the volunteer role of Depute Area Convener. Depute Area Conveners play a key role by supporting the local Area Convener in the leadership of local volunteers.

What will you be doing?

Supporting the local Area Convener, you’ll be managing a team of volunteers to recruit, select, quality assure and manage concerns or complaints in your area. You’ll be working with local partners, communicating with Panel Members and leading on and implementing national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

You’ll be enthusiastic and committed to securing the rights of infants, children and young people and improving their outcomes and experiences; able to lead and be part of a team; a strong communicator. You should also be familiar with working with volunteers and be able to demonstrate a strong commitment to and understanding of the ethos of the children’s hearings system.

Where should you be based?

We are looking for a Depute Area Convener in Fife

Children’s Panel Members are trained to take part in children’s hearings and make important decisions with and for infants, children and young people.

We need a committed volunteers across Scotland to take on the role of Area Convener. Area Conveners don’t sit on Children’s Panels, but instead manage the work of volunteers in their local area.

What will you be doing?

You’ll be managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

You’ll be enthusiastic and committed to securing the rights of children and young people; able to lead and be part of teams; a strong communicator, listening as well as talking. You’ll also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of the children's hearings system.

Where are we looking?

We are looking for an Area Convener in: Tayside.