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2 x Customer Experience Officers
- Full time
- £37,073 – £41,106
- On site: Glenrothes
- Closing 19th January 2026
- Advertised from 8th January 2026
- 1x 36 Hours Permanent & 1x 12 Months Maternity Cover
Role
Ensure Our Customers Voice is Heard and Supported through Engagement and Participation Opportunities.
At Kingdom Group, we’re growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities.
We’re looking for a Customer Experience Officer to play a key role in delivering customer engagement activities promoting customer voice and impact across services. This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.
The Role
As Customer Experience Officer, you’ll:
- Work as part of the Customer Experience Team to ensure our customers are at the heart of our business.
- Deliver engagement opportunities that reflect the diverse voices of our communities
- Encourage and support customers to engage in tenant participation, lead community and tenant groups, and collaborate with internal and external stakeholders to strengthen local involvement.
- Facilitate effective communication to ensure tenants’ views and priorities are heard
- Confidence and ability to manage conflict situations both face to face and in writing
- You will strive to exceed customer expectations and increase customer satisfaction rates while ensuring difficult conversations are handled with empathy and professionalism.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We’re looking for someone who:
- A relevant qualification at SVQ3 (or equivalent) in a relevant subject
- Experience in engagement, community development or housing
- Experience of working in a customer facing environment, dealing with varying customer demands
- Knowledge of dealing with and responding to complex complaints
- Ability to coordinate tenant panels and forums, supporting decision making and service improvements
- The ability to confidently engage with internal and external stakeholders
Application notes
Ready to Apply? Apply through our website at: kingdomhousing.org.uk/jobs
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: Monday 19th January 2026
Interview Date: Friday 30th January 2026 - this will be an assessment centre style interview from 13.00pm to 16.00pm however you may leave earlier if you have completed the elements required.
Anticipated Start Date: March 2026
To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or employeelifecycleteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
Scottish Charity No: SC000874
Finance Officer
- Full time
- £36,517 – £39,921
- Hybrid: Edinburgh (3 days in the office and 2 days from home)
- Closing 12th January 2026
Manor Estates Housing Association is seeking to recruit a full-time Finance Officer to join our busy Corporate Services team of 8. They will be working with the Senior Finance Officer to manage the Purchase and Nominal Ledgers, reconcile the bank and rent accounts, produce Management accounts and process payroll.
The post holder will report to the Corporate Services Manager.
For an informal chat about the post please contact Kathryn Miller at either kmiller@manorestates.org.uk or 0131 510 8540
Compliance and Asset Co-ordinator
- Full time
- £42,707 – £46,895
- Hybrid: Edinburgh
- Closing 21st January 2026
Manor Estates Housing Association is seeking to recruit a full-time Compliance and Asset Co-ordinator to join our busy Property Services team.
Manor Estates Housing Association is a social landlord, responsible for over 1,100 homes in Edinburgh. We have a staff team of 32 and are based in offices in New Mart Place. We are looking for someone to join our Property Services team who has experience of managing and delivering programmes that ensure full health and safety compliance and provide excellent asset management services to our customers.
Salary:
- EVH Grade 7 £42,707 - £46,895
- SHAPS Pension Scheme (Pension Salary Sacrifice available)
- Flexi time working
- 25 days annual leave plus 15 public holidays
- Hybrid working: 3 days in the office and 2 days from home
Office opening hours:Monday to Thursday 9.00 am - 5.00pm, Friday 9.00am - 3.30pm
Location: Head Office 5 New Mart Place, Edinburgh EH14 1RW
Manor Estates Housing Association is seeking to recruit a full-time Factoring Co-ordinator to join our busy Property Services team.
Manor Estates Housing Association is a social landlord, responsible for over 1,100 homes in Edinburgh. We have a staff team of 32 and are based at New Mart Place. We are looking to appoint someone with direct factoring experience, including debt management to manage our factoring services to over 1,500 homeowners.
Salary:
- EVH Grade 6 £36,517 - £39,921
- SHAPS Pension Scheme (Pension Salary Sacrifice available)
- Flexi time working
- 25 days annual leave plus 15 public holidays
- Hybrid working: 3 days in the office and 2 days from home
Office opening hours:Monday to Thursday 9.00 am - 5.00pm, Friday 9.00am - 3.30pm
Location:Head Office 5 New Mart Place, Edinburgh EH14 1RW
About Options Fife Continuing Care
At Aberlour we listen to understand what our young people want and need within our local area. Our Options Fife Continuing Care service in Glenrothes supports young people with learning disabilities and/or autism to live and thrive within the local community.
This service will be home to 4 young people aged 16 plus who will all have their own individual flat. Our rota has been drafted to suit the needs of the young people.
What we are looking for....
We are looking for a full time (37.5 hours, working 3 x 12.5 hour shifts per week) Young People’s Worker to join our team. You will play a fundamental role in our young people’s lives to ensure that they get the best possible experience whilst working towards goals in their care plan. Using a person-centred approach, you will provide enabling support ensuring the highest level of physical and emotional care, supporting our young people in their daily living and within the local community.
If you have an interest in working with young people, we would like to hear from you. Ideally, candidates will have social care experience, understanding of autism, complex needs and disability. You will hold, or be willing to work towards, a relevant professional qualification at SCQF level 7 or above (for example: SVQ3 Care plus an HNC) together with relevant experience of working with children or young people. You must also be able to demonstrate awareness of the key elements of working with people affected by disability as well as an understanding of, and commitment to, young people’s rights.
At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to
join our team. To have a look at our values to understand more about what we are looking for from our employees please see our website for further information.
What we offer...
As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers.
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