This post will lead the day-to-day operational delivery of Scottish Families national Helpline and ‘Click & Deliver’ take-home Naloxone service, along with supporting the delivery of our national Bereavement Support service. The role also involves partner/referral pathway development across Scotland to promote family support and harm reduction for anyone affected by someone else’s alcohol or drug use.

The post will be based at Robertson House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Due to the nature of this post, access to a car is essential. Hours worked will be in line with service delivery requirements, including evenings and occasional weekends when required.

The post will be part of the Scottish Families’ staff team and be supervised by the Senior National Family Support Practitioner. The post line manages and is supported by Helpline Support Workers (currently two posts, 2.0 FTE) and Helpline Volunteers.

The post-holder will be responsible for leading the day-to-day operational delivery of the Helpline, which is a single access point for information, signposting and listening support, and where appropriate a referral can be facilitated to Scottish Families local and national support services and to external partner family support services. The helpline encompasses multi-channel access including responding to inbound calls, emails, webchats, online website portal requests and providing outbound calls when callbacks requested. The role is responsible for fulfilling Click and Deliver naloxone requests, naloxone reporting, delivering overdose awareness and naloxone training, and maintaining and sharing knowledge about emerging drug trends and harm reduction. The post also includes supporting the delivery of our national Bereavement Support Service, which provides listening support and information to anyone aged 16+ who lost someone through a drug-related or alcohol-related bereavement. The service also facilitates access to accredited counsellors across Scotland who provide a programme of bereavement counselling. Finally, the role involves developing and maintaining partner/referral pathways across Scotland.

We are seeking applicants who are educated to degree level in a relevant subject or equivalent professional qualification/ experience; with experience of providing listening support via telephone, webchat and online chat methods, and providing support in a health and social care, mental health, substance use or trauma support service/ organisation. Candidates should have experience of line management and team support, whilst experience of naloxone ‘train the trainer’ training is an advantage. Applicants should have knowledge of issues for families affected by substance use and bereavement, as well as drug and alcohol awareness. It is helpful to have knowledge of emerging substance use trends and harm reduction. We are seeking an excellent listener with strong organisational skills and the ability to support individuals from diverse demographics.

You can find out more information about our work in ‘The Cost of Loving, our Strategic Plan 2023-26 and ourImpact Report 2023-24.

Western Isles Rape Crisis Centre is looking to recruit an experienced support worker to join our team. The overall aim of the post is to provide one-to-one support to survivors of sexual violence.

For this role we are open to discussing the possibility of reduced hours, flexible start and finish times, or compressed hours.

A clean driving licence and use of own car is essential to this post.

Relevant PVG and disclosure checks will apply.

This post is fully funded by the Scottish Government until 31st March 2026.

We require female applicants only and are exempt under schedule 9, part 1 of the equality act 2010.

If you would like an informal chat about the post please contact angela.maclennan@wircc.org.uk

About us

Anyone working in Throughcare and Aftercare will already know who we are and what we do. That we have a strong reputation for living our values and are well respected for our approach to co-design with care experienced young people transitioning into adulthood, care leavers, and the workforce that supports them.

For anyone else reading this advert, you should know that we are Scotland’s only national charity and membership organisation for all those working with young people leaving care. We have a unique blend of statutory, third sector and private sector members who have the responsibility and accountability to improve the life chances of Scotland's care-experienced young people, and we support them through the following 5 pillars of our strategic plan:

• Listening to Young People
• Connecting Members
• Influencing Policy
• A system that privileges relationships
• All underpinned by: Good Governance.

At the centre of all our work is the voice of young people/adults leaving care and making the change to the system, policy and practice that will allow them to live happy successful lives on their own terms.

As we orientate to delivering on the Promise in 2024 and beyond, and to ensure the rights and voices of care experienced people and the workforce around them are heard, we are building capacity into the operational management of our team to accelerate our strategic priorities.

So if Staf sounds like the type of organisation you would like to contribute to; if you are open to working hard to support the internal culture and approach to being part of a small team that has each other’s back to deliver on our strategic priorities as you do the work itself; and if you have the required skills and experience to ‘hit the ground running’ then we would love to hear from you.

In return we can offer you the salary, annual leave and pension contribution outlined in each job description; flexibility over work base; an internal organisational culture committed to space for reflective supervision and team committed to working in a trauma-informed way and living our Values, We Listen. We Care. We Love.