- Advertised from 8th January 2025
- 35 hours per week
Role
SFHA is the leading membership body for, and collective voice of, housing associations and co-operatives in Scotland. We exist to represent, support and connect our members.
We have a great opportunity for the right person to join our small team. We are looking for a dynamic and motivated person to join us as Business Services Assistant to actively contribute to SFHA’s success by supporting all Business Functions. This is an exciting opportunity for a candidate with enthusiasm, energy and a flexible approach to their work who is looking to gain a wide range of experience.
The successful candidate will be a team player with a “can do” attitude and the desire to learn new things to ensure our members receive the best possible service. You will be customer focussed, have excellent spoken and written communication skills, excellent numeracy, organisational, multi-tasking, administration skills as well as knowledge of using Microsoft Office. Experience in the social housing sector is not an essential requirement of this post but ideally you should be able to demonstrate the ability to work in an office environment.
The successful candidate will be rewarded with a pleasant working environment, good terms and conditions of employment, including, but not restricted to, enhanced annual leave, Perkbox, weekly yoga, cycle to work scheme and a flexible approach to working week.
Application notes
If you want to make an impact to the vital work the social housing sector does then please get in touch by sending a CV and covering letter outlining how you meet the requirements of the role outlined in the job description to agrady@sfha.co.uk by 12 noon on Monday 3rd February 2025.
Please note interviews will be in person and conducted on Thursday 13th February 2025.
All applications will be acknowledged, and candidates will subsequently be kept informed of the progress of their application.
In line with its Equality & Diversity Policy, SFHA values diversity and strives towards equality of opportunity. All applicants will be considered fairly and on merit.
If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.
Downloads
SFHA is the membership body for, and collective voice of, housing associations and co operatives in Scotland. Our members collectively provide safe, warm affordable rented homes for around half a million people. We exist to represent, support and connect our members.
We are now looking for a Policy Lead to help us understand the issues our members are facing and work to find solutions. Although you’ll work flexibly across policy areas where needed, you’ll have a particular focus on issues around developing new homes, and building safety and maintenance, and are likely to have experience in one or both of these areas.
Working closely with colleagues across the organisation, you’ll organise our engagement with members in these areas, develop policy, create reports, briefings and consultation responses, represent SFHA externally and build strong relationships with our members.
Scotland is facing a housing emergency, and our members are a crucial part of tackling it. This is a fantastic opportunity to take on a job that really matters.
We offer excellent terms and conditions, including strong support for training and development.
Member Services Officer
- Part time
- £26,000 pro-rata
- Hybrid: A mix of working from home, working in the ACOSVO Edinburgh office, and attending in-person events across Scotland (these dates will be arranged in advance).
- Closing 21st January 2025
About ACOSVO
Established in 2000, ACOSVO is a growing membership organisation of 750+ voluntary sector Chief Executives, Senior Leaders, Chairs/Vice Chairs across Scotland. Our vision is that voluntary sector leadership in Scotland is influential, resilient, and trusted.
ACOSVO holds a unique position being the only organisation of its kind in Scotland with its members comprising of the key decision and change makers in the sector.
By offering a wide range of services, networks, personal and professional development opportunities, and relevant member benefits we’re here for voluntary sector leaders at every stage of their leadership journey.
Through engagement with members and partners ACOSVO has created a new Strategy for 2024-2029 with a new vision, aims, objectives and importantly a new suite of values that will underpin delivery.
We are dynamic and committed to strive every day to do better for our membership. We do this by supporting and challenging each other, engaging with our members, and prioritising learning. We have a culture that enables us to deliver at our best and our values are very important to us.
About the role
ACOSVO is a small team with big aspirations and it is a very exciting time to join our team. We are seeking a Member Services Officer to support the Membership Team to deliver vital services and supports to our members including opportunities for peer support and learning. The role includes supporting the planning and delivery of projects and member services, communicating with our members and responding to enquiries, and supporting the reporting of service performance.
Strong communication skills are required as you will provide the first point of contact for many of our members and other external stakeholders such as providers of services, networks and partnerships.
Ideally you would have some experience working in a similar role but with ACOSVO’s focus on learning and development, this is the perfect role for someone who is well organised, has an eye for detail, and has strong communication skills.
ACOSVO encourages staff to maintain a healthy work-life balance and as such we are happy to talk about flexible working such as location and when the hours are worked within our core hours of 8am-6pm Monday to Friday. Ideally we would like the post-holder to work Tuesday, Wednesday and Thursday, however we will consider other options.
The working location for this role is hybrid working from home or our workspace at Greyfriars Charteris Centre at Pleasance Edinburgh. There may be occasions when you will work at other locations within Edinburgh and across Scotland (these times will be arranged in advance).
Please note that this role is not suitable for less than 22 hours or as a job share.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.
A summary of key tasks include:
- Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
- Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
- Liaise with external stakeholders as required to ensure effective service delivery.
- Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
- Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
- Providing a courteous and efficient service to residents and the community.
- Working with team members to ensure duty officer cover.
- Arranging and carrying out house visits as required.
- Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
- Maintaining and updating records/systems and preparing statistical information for reporting purposes.
- Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
- Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
- Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
- To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
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About the Company
“St Andrew’s First Aid is a long-standing charity formed in 1882 as St Andrew’s Ambulance Association by doctors and businessmen in Glasgow who showed concern for the number injuries during the rapid growth of industrial cities.
As Scotland’s leading first aid charity, St Andrew’s First Aid has an impressive country-wide network of First Aiders ready to provide support at hundreds of events. The organisation aims to provide the highest standards of first aid and to share their knowledge through training and education to the public.
In addition to providing first aid services, the charity also runs a number of projects aimed at building strong and safer communities in Scotland. With the Scottish Government they aim to equip 500,000 people with CPR skills, increasing the number of bystanders to help in an emergency thereby increasing the number of survivors.”
To learn more about St Andrew’s First Aid, please visit firstaid.org.uk
The Role
As Volunteer Development Officer, you will be responsible for many aspects of volunteer development such as recruitment, induction, training, retention, motivation and engagement. Reporting to the Head of Volunteer Development, your main responsibilities will include:
- Promote volunteering within the organisation
- Plan, organise and monitor volunteering activities to deliver St Andrew’s First Aid’s charitable aims
- Learning and development
- Manage volunteer conduct, addressing problems with performance and ensuring the quality of services are upheld by volunteers
- Promote productive working relationships between volunteers and other stakeholders
- Organise events involving volunteers such as meetings, seminars, forums, internal conferences, promotional events and social events
- Deal with conflict, volunteer conduct issues to mediate and resolve
- To represent the organisation as appropriate at meetings of relevant external stakeholders/organisations/partners
- Support the team in ad hoc administration duties.
The full range of tasks can be viewed in the attached job description. This job description describes the practical purpose and main elements of the job. Its sole purpose is to act as a guide to the nature and main duties of the job as they exist currently, but is not intended as a wholly comprehensive or permanent schedule.
In addition to the duties highlighted, the organisation operates a flexible approach to its activities and the post holder may accordingly be called upon to undertake any other duties from time to time as circumstances warrant.
An element of unsocial hours will be required to be undertaken.
Requirements
This role would best suit an individual with a passion for and experience of volunteering or working in the third sector, or any other relevant experience.
The ideal person will be very people-orientated, pro-active and flexible, empathic, creative, persuasive, resourceful and imaginative.
You’ll be someone who is a real team player who can easily fit in with a diverse team of people. You’ll be outgoing, friendly with good communication skills and be able to fit in wherever the job takes you.
If you have any questions about this role or the organisation please contact stewart.simpson@firstaid.org.uk.
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