The Scottish Federation of Housing Associations (SFHA) is seeking an experienced and values driven senior leader to join our Executive Team as Director of Operations & Membership.

In this pivotal role, you will lead the organisational functions that power SFHA’s success including governance, finance, people and culture, membership services, corporate services, risk and digital compliance. You will ensure our operations are efficient, our services deliver exceptional value, and our members experience a modern, professional and supportive federation.

You will lead governance, organisational compliance and the delivery of high quality Board and Committee support while overseeing financial planning, reporting and resource management to ensure long term sustainability. You will drive a positive and inclusive people culture by leading HR, workforce development and organisational wellbeing, and strengthen the membership offer by ensuring services reflect sector needs and deliver clear value. In addition, you will improve systems, processes and data use to enhance operational performance and the member experience, while providing visible leadership across the organisation and deputising for the Chief Executive when required.

You will be a senior leader with experience across operations, corporate services, membership or organisational management, skilled in leading multidisciplinary teams and shaping a positive culture. Confident working with Boards and senior stakeholders, you will be an effective communicator with a strong track record of improving systems, services and organisational performance, and you will be motivated by purpose, collaboration and delivering meaningful impact.

At SFHA, we believe in collaboration, integrity and the collective strength of our members. We are looking for someone who shares these values — someone who leads with respect, empowers people, champions inclusion, and is committed to building an organisation that supports the people who provide safe, warm and affordable homes across Scotland. If you’re inspired by purpose and driven to make a difference, we would be delighted to hear from you.