Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the Project / Service

Change Mental Health is determined to deliver excellent services and support across Scotland and we need a Head of National Services to help us to achieve this. This role will ensure that national programmes of work are delivered to a high standard, and that they are developed both operationally and strategically. This role will have oversight and responsibility for developing our newly launched Advice and Support Service, our Distress Brief Intervention (DBI) portfolio, our Suicide Bereavement Service (SBS) as well as other programmes and projects of national reach and scope.

The role of the Head of National Services is instrumental in ensuring that we provide innovative support to people affected by poor mental health and mental illness. It will be responsible for working closely with our Policy and Communications Team around nationally funded projects by Scottish Government and will play a key role in the National Management Team of Change Mental Health. The role will work closely with the Director of Services to develop and work in partnership with a range of different stakeholders to increase the impact of our work and generate new opportunities for the organisation.

This is an exciting new role for the organisation and would suit someone who enjoys working in a fast-paced environment, is committed to continuous service improvement and who excels in managing both operational and strategic relationships.

A full Job Description is available for download below.

Are you an inspiring leader with a passion for transforming services and making a lasting impact in the social care sector? Care Support Scotland is looking for a dynamic Director of Service Delivery & Development to shape our strategic direction and lead with purpose." We are looking for an inspiring individual to join our Senior Leadership Team as Director of Service Delivery & Development, guiding our strategic direction and ensuring top-quality service delivery. This is a unique opportunity to lead with purpose, shape our future, and leave a lasting impact in our organisation and the community.

At Care Support Scotland, we are dedicated to providing high-quality social care services that enhance the lives of those we support. As a forward-thinking and compassionate organisation, we champion a culture of inclusivity, collaboration, and innovation.

About the Role

Key Responsibilities:

• Leadership & Management: As a key member of the Senior Leadership Team, you will shape and drive our Services and Development Strategy, Business Plan, and Performance Management Framework. You’ll ensure our teams are aligned with our organisational goals and regulatory requirements, fostering a culture of continuous improvement.
• Safeguarding: Lead our safeguarding efforts by ensuring policies and procedures are compliant, effective, and regularly updated. You’ll create a culture where safeguarding is everyone’s responsibility, ensuring that staff and volunteers are trained and supported to act appropriately.
• Service Delivery: Lead the development of a service delivery strategy that drives meaningful change, ensuring our services positively impact the lives of those we support and align with our vision for a stronger, more compassionate social care system. Ensure services are responsive to the needs of the people we support and that they are realistic, measurable, and regularly reviewed. You will oversee the management of budgets and resources to ensure financial sustainability and accountability.
• Business Development: Take ownership of our Business Development strategy, championing new funding and service delivery opportunities. Lead on bid management, ensuring high-quality tender submissions and proposals, and work closely with the Head of Developments to manage contracts and secure long-term sustainability for the organisation.
• Partnership Working: Build and maintain strong relationships with a range of internal and external stakeholders. Representing the organisation at various levels, you will enhance its profile, collaborate on joint initiatives, and ensure stakeholder feedback informs service delivery.
• Practice & Quality: Ensure the organisation meets the highest standards of practice, with effective quality assurance systems in place. You’ll oversee data collection and analysis to monitor service impact and drive improvements. You’ll be responsible for compliance across all areas, including safeguarding, health and safety, and equality and diversity.
• Strategic Planning & Organisational Leadership: You’ll help shape the strategic direction of the Organisation. You’ll lead with compassion, collaboration, and accountability, fostering a culture aligned with our core values. You’ll also promote a learning environment by prioritising continuous professional development, ensuring teams are supported in learning and reflection.

Your Benefits:

We offer an exceptional benefits package to ensure your personal and professional well-being:

• 33 days of annual leave, with additional leave as you grow with us
• A flexible hybrid working model to support work-life balance
• Matched employer pension contributions up to 6%, ensuring your future security
• Additional perks like a Season Ticket Loan, Employee Assistance Programme, Holiday Purchase Scheme, Cycle to work scheme and more

Why Join Us?

At Care Support Scotland, you will be part of a mission-driven organisation committed to making a meaningful impact in our communities. We offer a collaborative and supportive environment where your professional development is a priority, and you can lead transformative initiatives.

If you’re a forward-thinking, values-driven leader ready to make a meaningful impact, we’d love to hear from you!