Help to Claim Adviser (UC)
- Full time or Part time
- £23,500 – £26,500
- Hybrid: Clackmannanshire Citizens Advice Bureau (some homeworking may be possible following initial training)
- Closing 10th October 2024
- Advertised from 23rd September 2024
- 35 hours per week or possible job share at 17.5 hours per week Working hours: 9am – 4.30pm with 30 minutes unpaid lunch break
Role
Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 27 paid staff and 17 volunteers who provide a wide range of services, across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits
Benefits of working with Clackmannanshire Citizens Advice Bureau are, annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company Ebikes and a retail perks scheme. Holiday entitlement for full year is 39 days leave including public holidays with the ability to buy and sell annual leave. Flexible working scheme including some home working and flexible starts finish times
The Citizens Advice network in Scotland has been delivering a comprehensive, enhanced support service called Help to Claim, introduced in April 2019, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.
Clackmannanshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (UC) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, telephone and web chat.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit, however do not require to be a trained adviser (but will be required to complete this training) but a knowledge of generalist advice would be an advantage. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.
Consideration maybe given to individuals who do not meet the full requirements of the post but who could be trained in a reasonable period of time this will be offered at below the entry level salary initially.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.
Application notes
How to apply
For further details and information on how to apply, please contact:
CLA-HRandFinance@clackscab.casonline.org.uk
Equality &diversity monitoring
To help Clackmannanshire Citizens Advice Bureau monitor equality and diversity statistics, please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: jonny.miller@clackscab.casonline.org.uk
Privacy Notice for Job Applicants
This privacy notice sets out, in line with the GDPR, the types of data that we will collect and hold on you as a job applicant.
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Help to Claim Adviser
- Full time
- £26,167 – £28,669
- Remote: Home Based in Scotland (travel to Perth Office 6 times per year)
- Closing 11th October 2024
A Help to Claim Adviser delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone and webchat.
The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.
The postholder will deliver generalist advice and information via Outreach Clinics within the community, and sometimes via phone, email or at the Bureau itself.
Although a general advice role, the work will have a focus on assisting people in or at risk of financial hardship by helping them maximise their income through accessing available benefits, settlements, grants, discounts, schemes and other entitlements.
Experience of advice-giving, good communication skills, including for engaging sensitively with vulnerable people, understanding of the UK and Scottish benefit system and commitment to the mission and values of Citizens Advice are essential.
Do you want to help a local charity support our local community. We are looking for new Trustee Board Members to join us. We’re looking for individuals who share our passion and values, who will support us to deliver our mission to empower and support citizens throughout Perth and Kinross in areas such as debt, benefits, employment, consumer rights, and to create a more equal and inclusive society.
The Board’s role is to provide overall governance for the Bureau, to set strategic direction, and to ensure that as an organisation we are providing the services required to support the community. We are looking for individuals who want to share their knowledge and experience, to work collaboratively with other trustees and our CEO to ensure Perth Citizens Advice Bureau continues to thrive in responding to the needs of our community.
If you don’t think you meet the ‘traditional’ profile of a charity trustee which may have put you off applying in the past then we want to hear from you! We want our board to reflect the communities we serve and would welcome applications from diverse backgrounds.
Our trustees are asked to attend a board meeting once every two months and to join at least one sub-committee; Finance, Governance or People. The time commitment is between four and six hours a month including meeting preparation.
Hamilton Citizens Advice Bureau (CAB) was formed over 50 years ago to provide a holistic advice service to the residents of Hamilton. As a member of the Scottish Association of Citizens Advice Bureaux network, Hamilton CAB aims to provide free, independent, impartial, and confidential advice and information to ensure that people understand their rights and responsibilities and can express their needs effectively. We campaign and influence to tackle the root cause of the problems people face and work to strengthen their rights.
Hamilton CAB currently operates from two offices in Hamilton and are supported by 18 members of staff and 31 volunteers including board members. The Bureau supports individuals with a wide range of general enquiries whilst project staff provide specialist support on topics including benefits, debt, utilities, and money matters.
The role:
We are seeking a committed and dynamic individual to serve as the Chair of our organisation.
As Chair, you will play a vital role by providing strategic leadership to the board, ensuring it fulfils its responsibilities for the governance of the organisation. You will also provide line management, support and direction to the Chief Officer, helping them to achieve the organisation’s aims and objectives; and ensures the smooth running of Hamilton CAB.
We are looking for an individual who has experience of leadership and governance. You will have a passion for the voluntary sector, strong leadership skills and an ability to drive forward positive change.
Although, not financially remunerated, the role is high profile and respected within the community and will offer a great challenge, learning and networking opportunity for the right person.
There are an average of 6 Board meetings per year to commit to as well as preparation time and regular collaboration /communications with the team and stakeholders.
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