The postholder will deliver generalist advice and information via Outreach Clinics within the community, and sometimes via phone, email or at the Bureau itself.

Although a general advice role, the work will have a focus on assisting people in or at risk of financial hardship by helping them maximise their income through accessing available benefits, settlements, grants, discounts, schemes and other entitlements.

Experience of advice-giving, good communication skills, including for engaging sensitively with vulnerable people, understanding of the UK and Scottish benefit system and commitment to the mission and values of Citizens Advice are essential.

Will organise and deliver the HILDA project (Housing Information Local Development Advice) – providing holistic advice and information to people facing concerns related to housing or homelessness and at risk of financial hardship. The service will be delivered via phone, email, at the bureau and through outreach clinics in the community.

Experience of advice-giving, understanding of housing issues and ways to resolve them, good communication skills, knowledge of the UK and Scottish benefit systems, and commitment to the mission and values of Citizens Advice are essential.

The post is funded by the National Lottery Community Fund Cost of Living Fund.