Service Manager
- Full time
- £39,948
- On site: Glasgow City Centre Head Office and outreach hubs in Inverclyde, East Renfrewshire, Renfrewshire, East Dunbartonshire, and West Dunbartonshire
- Closing 30th September 2024
- Advertised from 18th September 2024
- 35 hours a week (including occasional evenings and weekends). Contract term: End of March 2025
- 6 weeks annual leave per annum + public holidays (pro rata)
Role
A PVG check will be undertaken as part of the selection process. Only women need to apply under Schedule 9, Part 1 of the Equality Act 2010.
This role requires an experienced, pro-active, diplomatic, values driven and trauma informed professional who can coordinate, develop, create, and deliver specialised services as well as undertake effective stakeholder and external relations duties. Joining an established team of Service Managers, the post holder will lead the operational delivery of specialist services for survivors and assume responsibility for the implementation and monitoring of relevant aspects of the business plan, risk registers, budgets, and staff compliance with operational standards, processes and policies. The role will have an important responsibility to access, strengthen, and develop the relationships between our services, local/national government, and third-sector partners, and to monitor and build the data and evidence needed to secure the right investment needed to meet the needs of survivors in our areas. The role will have delegated responsibility to contribute to GCRC strategic priorities, which also includes supporting campaigning, policy and lobbying work.
ABOUT YOU
You will be a compassionate, determined, motivated, and experienced operational services leader, with a track record in developing and sustaining specialist services. You will be able to demonstrate your commitment to GCRC feminist values and positions, and your ability to work within a culture where change is routine, and workforce engagement and nurture is a priority. Ideally, you will have this experience from a current senior operational manager role of at least 5 years.
MAIN TASKS AND RESPONSIBILITIES
- To lead the team who deliver specialist services in the areas of support, triage assessments, help and advice and advocacy at our head office and all community bases.
- To implement and monitor the service annual business plan ensuring all services are well led, adhering to national service standards, of high quality, and are monitored and evaluated robustly.
- To secure and sustain effective stakeholder and funder relationships of relevance to the service areas.
- To ensure the delivery of high-quality and survivor informed services through effective leadership, supervision and support, workload, and performance management of team members.
- To work with the Deputy Director, and management team to maintain and improve the overall financial position of the organisation and drive business development.
- To contribute to the development and maintenance of suitable and accurate information and communications materials required for the services.
- To contribute to the coordination and delivery of staff and volunteer training and development programmes.
- To lead on the development of funding and grant applications of relevance to the remit of the postholder.
- To ensure full team compliance with all monitoring and evaluation, financial/budget and reporting requirements.
- To implement and monitor required risk management processes to support the safe and effective operation of our services.
- To showcase a culture of improvement, led by survivor needs at local and central levels.
- To ensure compliance with GCRC policies and procedures, legal regulations, and safeguarding responsibilities by all services staff.
- To maintain oversight of operational budgets, as set and delegated by the Director/s.
- To support the Deputy Director and Service Management Team colleagues in their governance reporting duties, and in both presenting and liaison with GCRC Board of Trustees.
- To represent GCRC in relevant strategic, funding, partnership, and government forums and networks.
- To ensure the provision of promotional information on survivor services, ensuring their accessibility and accuracy in materials for our external audiences via printed materials, website, and social media.
- To provide support to other service areas to cover planned and unplanned periods of absence at management levels.
- Participate in regular support and supervision sessions with the Director/s.
- Participate in an ongoing programme of training and continuing personal development to ensure that skills, knowledge, and working practices and skills are up to date.
- To undertake any other duties as directed, and relevant to the level of this post.
Application notes
Email CV and covering letter no longer than two pages to Claire@rapecrisiscentre-glasgow.co.uk
Closing date: 30th September
Interview date Tuesday 8th October 2025
Glasgow Women’s Aid provides information, support and temporary accommodation for women, children and young people experiencing domestic abuse. We have refuge accommodation, follow on services and outreach services both for women and children across Glasgow.
The purpose of this role is to provide therapeutic support to women experiencing domestic abuse, during their stay in refuge and as they move out into the community. This will involve providing innovative and creative 1-1 and group work support. You will provide person centred support to women as they move through their journey and will advocate to make sure that women’s voices are heard and their needs are met.
It is essential that you have experience of providing support to women who have experienced gender-based violence. A suitable qualification that meets with SSSC Housing Support registration is also required (examples would be HNC Social Services or SVQ Level 3 Social Services and Healthcare). The nature of our work requires a commitment to the feminist analysis of domestic abuse and to the values of Glasgow Women’s Aid.
Young People’s Programmes Coordinator
- Part time
- £33,748 pro-rata
- On site: To be Negotiated
- Closing 25th November 2024
We are committed to an inclusive workplace and particularly welcome applications from a diverse range of candidates, in particular women of colour and those underrepresented in the workforce.
Rape Crisis Scotland is Scotland’s leading organisation working to transform attitudes, improve responses and ultimately to end rape and sexual violence in Scotland. We work in partnership with 17 local Rape Crisis Centres across Scotland and run the national Rape Crisis Scotland helpline.
Rape Crisis Scotland is recruiting a Young People’s Programmes Coordinator to coordinate the delivery of the national Rape Crisis Sexual Violence Prevention Programme, in partnership with Rape Crisis Centres.
Key responsibilities of the role include:
· Coordinating the delivery of the national rape crisis Sexual Violence Prevention Programme in partnership with Rape Crisis Centres
· Providing a programme of support and practice development opportunities to the prevention network
· Supporting young people’s participation in prevention work with schools, colleges and universities
Edinburgh Women’s Aid is looking for a compassionate and dedicated Children and Young People’s Support Worker to join our team at Edinburgh Women’s Aid. In this role, you will provide essential support to children and young people who are experiencing, or have experienced, domestic abuse.
Minimum qualification requirement: HNC Childhood Practice (SCQF 7) or SVQ Social Services Children and Young People (SCQF Level 7)
This role is subject to Adult and Child PVG scheme membership.
Corporate Partnerships Manager
- Full time
- £34,226 – £37,892
- Hybrid: Glasgow (1 Day in Office)
- Closing 19th November 2024
SAMH (Scottish Action for Mental Health) is Scotland's leading mental health charity, dedicated to improving the lives of individuals affected by mental health issues. Founded in 1923, the charity strives to create a society where mental health is valued, understood, and supported. With a commitment to innovation and collaboration, SAMH is at the forefront of mental health advocacy, ensuring that everyone has access to the support they need to lead fulfilling lives.
What will you do as Corporate Partnerships Manager?
Here at BTA, we have been given the fantastic opportunity of representing SAMH in their search for their new Corporate Partnerships Manager. Your expertise in account and relationship management will be crucial in building long-term, sustainable financial support where you will play a pivotal part in managing corporate partnerships that provide vital funding for SAMH mental health programs.
In this role you will be responsible for managing multi-year partnerships and delivering exceptional stewardship journeys for corporate supporters. Additionally, you will have a vital role in the Account Management team, while also collaborating closely with colleagues across the Fundraising Department and wider SAMH to fully maximise all opportunities for our partners.
Key responsibilities include:
- Direct Line Management – Provide leadership and guidance to a team of two Account Managers, supporting their development and success. You will also support the Senior Manager in maximising the corporate income stream through partnership work.
- Account Management – Understanding funding mechanisms and processes is required to create relevant and innovative offerings tailored to partner needs making SAMH more attractive to corporate sponsors.
- Maximising Partnerships - Delivering high-quality, impactful partnerships that consistently meet or exceed partner expectations. Executing partnership projects flawlessly, building trust and paving the way for future collaboration and increased financial contributions.
- Relationship Management – Maintaining the current partnerships within SAMH, building and growing ongoing relationships to encourage long-term support and funding.
- Representation – Act as a passionate ambassador for SAMH, effectively representing our values and mission to external stakeholders and partners and advocating for mental health awareness and support in all interactions.
What does SAMH need from you?
Experience:
- Strong experience in meeting and exceeding income or fundraising targets, with the ability to develop and implement successful partnership strategies.
- Knowledge in managing corporate partnerships, ideally within a charity or not-for-profit sector.
- Demonstrable experience of line managing staff, including supporting and developing staff – desirable.
Key Skills and Attributes
- Excellent negotiation, communication, and presentation skills, with the ability to engage diverse stakeholders.
- Strong verbal and written communication skills, including confidence in public speaking/presentations and report writing.
- Strategic thinking with the ability to identify new business development opportunities and areas for partnership growth.
- Competence in using CRM systems and databases to manage partner information and track progress – desirable.
What is in it for you?
You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of the benefits include;
- 30 days annual leave rising to 33 after 5 years’ service (+4 public holidays).
- 2 paid wellbeing days off per year to use on what matters to you.
- Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions.
- Workplace pension scheme and Life Assurance policy from day one
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