Service Manager
- Full time
- £39,948
- On site: Glasgow City Centre Head Office and outreach hubs in Inverclyde, East Renfrewshire, Renfrewshire, East Dunbartonshire, and West Dunbartonshire
- Closing 30th September 2024
- Advertised from 18th September 2024
- 35 hours a week (including occasional evenings and weekends). Contract term: End of March 2025
- 6 weeks annual leave per annum + public holidays (pro rata)
Role
A PVG check will be undertaken as part of the selection process. Only women need to apply under Schedule 9, Part 1 of the Equality Act 2010.
This role requires an experienced, pro-active, diplomatic, values driven and trauma informed professional who can coordinate, develop, create, and deliver specialised services as well as undertake effective stakeholder and external relations duties. Joining an established team of Service Managers, the post holder will lead the operational delivery of specialist services for survivors and assume responsibility for the implementation and monitoring of relevant aspects of the business plan, risk registers, budgets, and staff compliance with operational standards, processes and policies. The role will have an important responsibility to access, strengthen, and develop the relationships between our services, local/national government, and third-sector partners, and to monitor and build the data and evidence needed to secure the right investment needed to meet the needs of survivors in our areas. The role will have delegated responsibility to contribute to GCRC strategic priorities, which also includes supporting campaigning, policy and lobbying work.
ABOUT YOU
You will be a compassionate, determined, motivated, and experienced operational services leader, with a track record in developing and sustaining specialist services. You will be able to demonstrate your commitment to GCRC feminist values and positions, and your ability to work within a culture where change is routine, and workforce engagement and nurture is a priority. Ideally, you will have this experience from a current senior operational manager role of at least 5 years.
MAIN TASKS AND RESPONSIBILITIES
- To lead the team who deliver specialist services in the areas of support, triage assessments, help and advice and advocacy at our head office and all community bases.
- To implement and monitor the service annual business plan ensuring all services are well led, adhering to national service standards, of high quality, and are monitored and evaluated robustly.
- To secure and sustain effective stakeholder and funder relationships of relevance to the service areas.
- To ensure the delivery of high-quality and survivor informed services through effective leadership, supervision and support, workload, and performance management of team members.
- To work with the Deputy Director, and management team to maintain and improve the overall financial position of the organisation and drive business development.
- To contribute to the development and maintenance of suitable and accurate information and communications materials required for the services.
- To contribute to the coordination and delivery of staff and volunteer training and development programmes.
- To lead on the development of funding and grant applications of relevance to the remit of the postholder.
- To ensure full team compliance with all monitoring and evaluation, financial/budget and reporting requirements.
- To implement and monitor required risk management processes to support the safe and effective operation of our services.
- To showcase a culture of improvement, led by survivor needs at local and central levels.
- To ensure compliance with GCRC policies and procedures, legal regulations, and safeguarding responsibilities by all services staff.
- To maintain oversight of operational budgets, as set and delegated by the Director/s.
- To support the Deputy Director and Service Management Team colleagues in their governance reporting duties, and in both presenting and liaison with GCRC Board of Trustees.
- To represent GCRC in relevant strategic, funding, partnership, and government forums and networks.
- To ensure the provision of promotional information on survivor services, ensuring their accessibility and accuracy in materials for our external audiences via printed materials, website, and social media.
- To provide support to other service areas to cover planned and unplanned periods of absence at management levels.
- Participate in regular support and supervision sessions with the Director/s.
- Participate in an ongoing programme of training and continuing personal development to ensure that skills, knowledge, and working practices and skills are up to date.
- To undertake any other duties as directed, and relevant to the level of this post.
Application notes
Email CV and covering letter no longer than two pages to Claire@rapecrisiscentre-glasgow.co.uk
Closing date: 30th September
Interview date Tuesday 8th October 2025
Glasgow Women’s Aid provides information, support and temporary accommodation for women, children and young people experiencing domestic abuse. We have refuge accommodation, follow on services and outreach services both for women and children across Glasgow.
The purpose of this role is to provide therapeutic support to women experiencing domestic abuse, during their stay in refuge and as they move out into the community. This will involve providing innovative and creative 1-1 and group work support. You will provide person centred support to women as they move through their journey and will advocate to make sure that women’s voices are heard and their needs are met.
It is essential that you have experience of providing support to women who have experienced gender-based violence. A suitable qualification that meets with SSSC Housing Support registration is also required (examples would be HNC Social Services or SVQ Level 3 Social Services and Healthcare). The nature of our work requires a commitment to the feminist analysis of domestic abuse and to the values of Glasgow Women’s Aid.
Young People’s Programmes Coordinator
- Part time
- £33,748 pro-rata
- On site: To be Negotiated
- Closing 25th November 2024
We are committed to an inclusive workplace and particularly welcome applications from a diverse range of candidates, in particular women of colour and those underrepresented in the workforce.
Rape Crisis Scotland is Scotland’s leading organisation working to transform attitudes, improve responses and ultimately to end rape and sexual violence in Scotland. We work in partnership with 17 local Rape Crisis Centres across Scotland and run the national Rape Crisis Scotland helpline.
Rape Crisis Scotland is recruiting a Young People’s Programmes Coordinator to coordinate the delivery of the national Rape Crisis Sexual Violence Prevention Programme, in partnership with Rape Crisis Centres.
Key responsibilities of the role include:
· Coordinating the delivery of the national rape crisis Sexual Violence Prevention Programme in partnership with Rape Crisis Centres
· Providing a programme of support and practice development opportunities to the prevention network
· Supporting young people’s participation in prevention work with schools, colleges and universities
Edinburgh Women’s Aid is looking for a compassionate and dedicated Children and Young People’s Support Worker to join our team at Edinburgh Women’s Aid. In this role, you will provide essential support to children and young people who are experiencing, or have experienced, domestic abuse.
Minimum qualification requirement: HNC Childhood Practice (SCQF 7) or SVQ Social Services Children and Young People (SCQF Level 7)
This role is subject to Adult and Child PVG scheme membership.
Owing to internal opportunities RASAC P&K are looking for experienced, motivated and committed workers to join our team in the following role -
Prevention Services Team Leader
The post is currently funded until March 2027 with continued funding being actively sought.
This post involves managing a small team working to address issues around sexual exploitation, sexualisation and sexual violence. The post holder will oversee and contribute to the development and delivery of sexual violence prevention workshops to young people and adults in the community, alongside the delivery of high quality multi-agency training.
This post requires enthusiasm and creativity with a clear commitment to the value of prevention work in addressing sexual violence. We are looking for someone who can bring strong organisational and inter-personal skills alongside experience in youth work, training delivery and multi-agency working. Experience in a supervisory / management role is essential as is working within a gendered analysis of Violence Against Women is essential.
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