Telephone Adviser (x2)

  • Full time
  • £27,250.26
  • Hybrid: Blend of office (Edinburgh-based) and home working
  • Closing 30th September 2024


  • Advertised from 10th September 2024
  • 35 hours per week. Permanent.

Role

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of communities and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

We know that growing older doesn’t come with a manual. Later life can bring opportunities and challenges, and people may need to know about rights, organisations and services which are often unfamiliar. That’s why we provide free information and advice to support older people on a diverse range of topics.

People-centred, you will deliver a holistic information, advice and friendship service for older people in Scotland, their carers, families and professionals by telephone. Meeting the Scottish National Standards for Information and Advice Providers, you will act as champion on agreed subjects.

Living our values, you will help create better outcomes for older people by empowering and enabling them to access their rights and entitlements.

The post will be Scotland-based, a blend of office (Edinburgh-based) and home working. As a hybrid role the intention is that office-based and external facing work will constitute 40% of working time over each month. Age Scotland is a flexible employer and flexible work patterns are available.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

  • Generous holiday allowance of 39 days (FTE)
  • A range of learning and development opportunities
  • Company sick pay
  • Healthcare benefit through Westfield Health
  • Discounted gym membership
  • Cashback scheme from major retailers
  • Contributory pension scheme with employer contributions of 9%
  • A comprehensive package of support though our Employee Assistance Programme
  • Group life cover up to three times your annual salary
  • Cycle to work scheme
  • Paid carers leave and dependents’ support
  • The option to buy more holidays or sell them
  • Enhanced maternity and paternity policies.

Application notes

Full details of the role are available from our website: age.scot/workforus. Alternatively, you can call 0333 323 2400.

Closing date: 12 noon on Monday 30th September 2024

Interviews will take place in Edinburgh on Wednesday 9th October 2024

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.


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