Top job! Tenant Participation and Engagement Manager
- Full time
- £45,669 – £50,235
- Hybrid: Glasgow
- Closing 7th October 2024
- Advertised from 9th September 2024
- 35 hours per week
Role
TIS is looking for a motivated and enthusiastic individual to fill the role of Tenant Participation and Engagement Manager within its core team. The successful candidate will support the Chief Executive and wider team to champion and promote TIS as experts in housing, community development, and engagement practices.
The Tenant Participation and Engagement Manager will work to secure and manage new consultancy projects and deliver independent tenant advice contracts and training courses for tenants, housing organisation staff, Elected members, and Board members at a national and local level across Scotland. They will possess excellent group facilitation skills, and verbal and written communication.
The right candidate will have knowledge of social housing sector policy, legislation, and/or regulatory framework.
The role of Tenant Participation and Engagement Manager includes (but not limited to) -
- Respond to and complete tender proposals for Independent Tenant Advice contracts, consultancy projects, and the delivery of training courses across Scotland.
- Design and deliver training courses and workshops for tenant, resident and community groups, scrutiny panels, federations, housing organisation staff, Elected members, and Board members.
- Secure and manage new consultancy projects.
- Assist in the delivery of work commissioned by the Scottish Government.
- Work with key partners including the Scottish Government, Scottish Housing Regulator, Scottish Federation of Housing Associations, and Chartered Institute of Housing to influence and shape national housing policy.
- Design and deliver presentations at national conferences, events, working groups, and panels.
- Produce guides, briefing papers, and reports focused on housing policy and legislation.
- Champion and promote meaningful tenant participation, engagement and scrutiny practices with tenants and housing organisations throughout Scotland.
- Support tenants to respond to national consultation, have their say, and influence policy development.
- Provide information to tenants and housing organisations on the functioning of tenant groups.
- Manage TIS Development Support projects, including the responsibility of line management support and supervision to project staff, and the development, implementation, and review of workplans.
This roles presents a fantastic opportunity to work on a wide range of projects, with a variety of key partners, within a fast-paced environment.
About TIS
TIS is the leading organisation promoting and inspiring innovative tenant participation, engagement, and scrutiny practices in Scotland. We deliver independent advice, training, and support to tenants, communities, and housing organisations to work together to influence national housing policy and practice.
As a national membership organisation, we represent over 240,000 homes across out housing organisation membership community alone.
We believe that by working together, we can plan more effectively to deliver high quality and affordable housing, and wider services to meet the needs of our diverse and flourishing communities. Our expert team finds creative approaches to encourage communities and housing organisations to work together to get things done.
Our aim is simple, we want to change social rented housing in Scotland for the better.
Application notes
To be considered for the role of Tenant Participation and Engagement Manager, please fully complete the list of recruitment forms available below or at: tis.org.uk/current-vacancies and return to TIS at info@tis.org.uk by 5:00pm on Monday 7th October 2024.
If you have any questions relating to the role, please contact the TIS office at by email at info@tis.org.uk or call 0141 248 1242.
Downloads
Top job! Building Facilities and Lettings Manager
- Part time
- £41,666 pro-rata
- On site: Maryhill
- Closing 10th November 2024
Maryhill Burgh Halls is an historic landmark building in North Glasgow. The listed 19th century façade wraps round a modern interior following the building’s comprehensive restoration and reconstruction completed in 2012. The Halls are owned and operated by Maryhill Burgh Halls Trust, a registered charity. The Trust operates the building for two principal functions:
- Event space - for heritage & art exhibitions, community activities and events as well as for private event hire.
- Business centre with business tenancies (providing the finances to support the overall operation)
Job Overview:
The key role of the Building Facilities and Lettings Manager is to look after the building and the occupational needs of the tenants and of the Trust. This includes acting as landlord to the business centre and as managed space provider to Trust’s hire, heritage and community use of the event space.
The Building Facilities and Lettings Manager will report in the first instance to the Trust’s Buildings and Lettings Committee and will be primarily responsible for the facilities and commercial lettings business and will work closely with the Trust staff managing the event and heritage activities.
Trust staff will provide financial (including purchasing, invoicing and bookkeeping) and administrative support to the Building Facilities and Lettings Manager.
A standard form of occupational licence is in use (with a structured service charge regime) and legal and property marketing services are available from agents.
Responsibilities:
Building:
- Oversee responsive, planned, and cyclical repairs, maintenance, and minor refurbishments to the structure, M&E and all other elements of the building fabric,
- Build a network of skilled trades to handle routine, planned, and emergency maintenance needs
- Be hands-on when necessary to troubleshoot and resolve key maintenance issues.
- Achieve best value, quality standards, and budget goals.
- Oversee statutory compliance and ensure health & safety protocols are being followed.
- Undertake risk assessments and manage risks associated with the building facilities and use.
- Improve and manage energy efficiency.
- Manage and operate the BMS.
- Manage building services including waste management, utilities, security and cleaning etc. including: Oversight of retained M&E management contractor and Management of caretaking staff.
- Preparation of budgets for maintenance management
Tenants:
- Manage lettings, re-lettings, reviews etc relating to the leases and licences of the business centre.
- Manage dilapidations agreements and related works
- Production, management, and reconciliation of service charge budgets.
- Act as first point of contact with tenants for all property related matters.
Others:
- Support the Halls Team with any property related requirements to support events/bookings/exhibitions.
- Advise the Trustees on all strategic and operational property matters.
Project Worker (Link Academy)
- Full time
- £27,705 – £30,398
- On site: Based at LinkLiving’s Kirkcaldy office but involves regular travel throughout Fife.
- Closing 13th October 2024
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way they wish to be treated)
- Integrity (be honest and have strong moral principles)
- Caring (show kindness and concern for others)
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:
- Personal development and employability programmes
- Self-help coaching
- Supported accommodation
- Care at home
- Housing support
- Befriending
- Social cafes
The Service
The Link Academy team works primarily with people with complex backgrounds. The service works hard and creatively to maintain the early engagement of participants. We support people by offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, personal development and leadership award qualifications.
The Job
The purpose of the job is to support people to achieve their goals and aspirations through group work by providing opportunities to enhance their knowledge and skills. You will be responsible for recruiting, training and supporting the programme participants. You will support the achievement of high standards and provide monitoring information in relation to the project’s outcomes.
You will ensure that opportunities are provided to people equipping them with the skills to make a valuable contribution to the service and their wider community. You will support people into a positive destination whether that be re-engagement with education, training or employment. The Project Worker will provide support and offer guidance to programme participants, develop relationships with other agencies and services and actively promote LinkLiving’s programmes and services.
About You
You will have a good standard of education with standard grade passes (or equivalent) in core subjects such as English and Maths. Your background includes a proven track record of co-ordinating training courses, showcasing your organisational and logistical skills. You are knowledgeable about the Trauma Skilled Practice Framework (NES Framework) and understand its application. Additionally, you have experience working with individuals who have complex needs or backgrounds, demonstrating your ability to handle diverse and challenging situations.
Proficiency in using the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook, is essential. You possess a solid understanding of the employability sector and volunteering initiatives, enabling you to contribute effectively to our mission. Your excellent written and oral communication skills allow you to convey information clearly and effectively.
You have experience in developing and delivering training programmes, showing your ability to educate and inspire others. Understanding and applying evaluation methods to ensure the effectiveness of training is another of your strengths, ensuring continuous improvement. You possess a non-judgemental attitude and a willingness to embrace diversity, fostering an inclusive and supportive environment.
Adaptability is one of your key traits, allowing you to thrive in new environments and challenges with ease. You work openly and honestly within a team setting, contributing to a collaborative and supportive work culture. Your ability to prioritise and plan your workload, as well as that of team members, ensures efficient and effective task management.
You are skilled in creating and maintaining relationships and partnerships with other voluntary, employability networks, and statutory agencies. Possessing a valid driver's license, you are willing and able to travel between services as required.
For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack.
What’s in it for you?
The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:
- Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
- opportunity to buy and sell holiday
- enhanced company sick and family friendly pay
- access to paid SVQ qualifications and a wide range of learning and development opportunities
- funded Disclosure Scotland and Scottish Social Services Council memberships
- defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
- access to an Electric vehicle leasing scheme, subject to the terms of the scheme
- life assurance scheme providing death in service benefits to named beneficiaries
- healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
- employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
- annual flu vaccination
- access to a savings and borrowing scheme
- cycle to work scheme
- monthly bus pass scheme
- season/travel ticket loan and much more!
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We have an excellent opportunity for an experienced highly motivated individual to join our Tenancy Team in the post of Services Officer. As Services Officer you will take charge of processing tenancy management requests, handle rent collection and recovery and support the wider team in the delivery of all tenancy services functions.
The successful candidate will have a relevant housing qualification and/or relevant experience, have a high degree of accuracy and attention to detail, be performance driven, excellent communication and multi-tasking skills, and demonstrate a high level of customer service.
A summary of key tasks include:
- Responsibility for all tenancy frontline services, within delegated authority levels
- Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures
- Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP
- Liaising with Sheriff Officers and attending tenancy recovery
- Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)
- Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour, managing tenancy terminations, housing allocations and tenancy sign ups.
- Participation in reporting and contribution to ARC and other corporate returns and publications.
- Supporting the delivery of Corporate Plan and Team initiatives and representing the Association at Events.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
- Defined contribution pension scheme
- Ongoing professional development & training opportunities
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.
Support Worker (Edinburgh Mental Health Service)
- Part time
- £23,400 – £25,673 pro-rata
- On site: This post is based at LinkLiving’s Edinburgh office.
- Closing 13th October 2024
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you!
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way they wish to be treated)
- Integrity (be honest and have strong moral principles
- Caring (show kindness and concern for others)
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:
• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes
The Service
Our Edinburgh Mental Health Services is made up of five teams of support workers who provide visiting tenancy support across Edinburgh to people experiencing mental ill health. The service also has a Core and Cluster accommodation service which provides more intensive support to people who have spent time in long-term hospital care. Our support enables the people we work with to live as independently as possible in their own home and improve their mental and physical health.
The Job
We have an exciting opportunity for ambitious and motivated Support Workers to join our team and improve the lives of people supported by our Edinburgh Mental Health Services.
In this role, you will be supported to work using a person centred and trauma informed approach and develop effective relationships with people affected by a range of mental health problems, supporting them to cope in difficult times and working towards recovery and a good life. You will provide emotional, practical and social support to enable people to live as independently as possible and make informed choices in all aspects of their lives.
This role involves the administration of medication to some of the individuals we support. Full training will be provided for this.
For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:
• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• annual flu vaccination
• access to a savings and borrowing scheme
• cycle to work scheme
• monthly bus pass scheme
• season/travel ticket loan and much more!
For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us
Successful applicants will be required to apply for registration with SSSC within 3 months of their start date and be registered within 6 months.
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.
Further Information
Interested? If you have any questions about the role, please email jobs@linkhaltd.co.uk and we can arrange for someone from the service to call you for an informal chat.
To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website at linkliving.org.uk
If you’re thinking about working in adult social care, download the Guide to adult social care jobs in Scotland for in-depth information on everything you need to know to get started. In addition, you can enrol on a free, online 6 week part-time tutor-supported ‘Introduction to a Career in Social Care’ course. The course introduces the area of social care and can be a stepping-stone to employment or further training.
Latest news See more
