Exciting opportunity to join Our growing Quality & Performance team in the role of Quality officer.
We are looking for a passionate individual who cares about making a difference to people and communities we work in.
As a Quality Officer you will support clinical governance, quality assurance, innovation and quality functions across the organisation. Your role will be to support operational services to remain compliant with legislative standards and best practice and to demonstrate clearly evidenced quality standards and positive outcomes through audits, inspections and compliance monitoring. This is a predominately a Scottish home-based role however you will be required to travel between Scottish services to offer ad hoc support and annual auditing alongside additional meetings across the UK will be required, this may be inclusive of overnight stays.
The Team
Due to the operational growth of three new Care Inspectorate registered services we are excited to expand our Quality and Performance Team within Scotland. The Quality and Performance team is currently made up of 8 individuals who oversee a number of separate yet interrelated work streams and specialisms including; Data, health and safety, Incident Management, Drug and alcohol related harms, the auditing of Phoenix services, policy and procedure, complaints, compliments and co production. We are looking for an individual who is suitable located to our Scottish services in; Glasgow, Ayrshire, Aberdeenshire and Fife to help further develop our Quality and Performance offer.
About you
You are based in Scotland and are able to work as part of a team to ensure we continue to work towards achieving and demonstrating quality service
You will have people care and communication skills including telephone manner, tone of emails and letter writing and able to convey information clearly and accurately
You will have excellent management skills, able to prioritise, organise and schedule activities and resources to ensure achievement of results
You will have an understanding or experience of the Care Inspectorate and Health and Social Care Standards.
The Organisation
Phoenix Futures is a charity with over 50 years experience and a leading provider of Drug and Alcohol treatment.
Our values is what defines us and ensure we work to the highest standards. We believe in being the best, we value our history and use it to inform our future and we are passionate about recovery
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