Care Support Scotland

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult homelessness and Older People services.

Why work with us?

We have the following benefits to help attract and retain the best talent, ensuring we provide high quality care to those we support, this includes:

• 6% employer pension contribution
• Death in benefit cover (2 times salary)
• Enhanced Sick Pay
• Fully funded qualifications
• Career development and progression opportunities

Who we are looking for:

Are you passionate about making a difference in the lives of others through Positive Behaviour Support and Trauma-Informed Practice? Care Support Scotland is looking for a dynamic individual with a proven track record in social care to lead and inspire our team.

The ideal candidate will have prior experience as a registered manager of an adult social care service, along with expertise in staff management and service development. Strong ICT skills and the ability to articulate and implement service improvements are essential.

Join us in our commitment to promoting equality, diversity, and inclusion. We seek someone dedicated to our mission and values, who can bring innovative ideas for service delivery, staff development, and business development. If you have the experience and drive to support and expertly supervise our talented team while enhancing service delivery, we want to hear from you. Be a part of something meaningful and help us grow and develop our services to better serve our community across Edinburgh and the Lothians.

Responsibilities of the Service Manager include:

(please read the full job description attached for more information on the role)

Service Delivery

• Offer and maintain a comprehensive, procedurally correct, high standard and forward-thinking service, which meets health and social care standards requirements; Provide vision, creativity and a multi-disciplinary approach to service delivery. Manage the selection process for all applicants, supervise the management of each tenancy support / care package’s delivery ensuring collaboration with all relevant parties and facilitate regular reviews;

Service Management

• In collaboration with finance team, ensure the Service’s invoice management is timeous and effective. Ensure all support delivery provided by staff, including direct support, indirect support, group work, cancelled support, travel, third party notes and telephone calls is accounted for administratively and systematically. Ensure the provision of support is monitored, analysed and reported on a weekly basis, and that any contract variations are reported timeously.

Participation and Integration

• Facilitate the people you support lifestyle choices, rights and communication needs. Develop participatory methods to enable the opportunity for people we support to be involved in the overview, development, and evaluation of their Service and Care Support Scotland. Enable access to independent advocates

Service Development

• Develop services in partnership with the Developments Team by pursuing local growth through Spot Purchase of non-core care at home and supporting people, trusts / grants or block grant. Support and lead key elements of service development, this could include the opening of new services, or the expansion of current services.

Staff Management

• Manage, lead and motivate staff by ensuring an innovative and dynamic support service; Work in partnership with People and Culture to ensure best practice in the application of people policies and in leadership add management. Facilitate training that is either statutorily required or required to ensure the positive development of staff.

Essential Skills and Attributes:

• A relevant practice qualification (at least SCQF level 9 or above) recognised by the SSSC, in the category of managers of a Housing Support Service
• A relevant management qualification (SCQF level 9 or 10) recognised by the SSSC, in the category of managers of a Housing Support Service.

Additional Notes:

Shift work, weekend work and sleepovers may be a requirement of this role, sleepovers attract an additional payment. Flexible working arrangements are also available. These can be discussed at your interview.

PVG scheme membership and SSSC registration are requirements of this post.

We have an exciting opportunity for an experienced health and social care practice assessor to join our national Learning and Development team.

As a SVQ Assessor/Internal Verifier, you will work remotely within our internal SQA Approved Centre, which was awarded “high confidence” from SQA and “outstanding” feedback in our latest external verifications. You will predominantly support our staff in services in Fife, Forth Valley, the Lothians and the Borders to gain their qualifications in SVQ Level 2, 3 or 4 Social Services and Healthcare. You may also support candidates from other service areas as required.

You’ll lead candidates through their induction onto their qualification, plan assessments, provide learner support and assess holistically. You’ll be passionate about learning and experienced in offering additional learner support to suit a variety of learning styles and abilities. You will have strong organisational and communication skills, be comfortable and confident in the use of online tools such as Microsoft Teams, Zoom and MS Office.

Working with around 30 candidates a year, we support candidates to complete most of their awards remotely via e-portfolio, but travel is required for direct observations and to support candidates. Flexibility and willingness to travel are essential to the role, which involves a combination of remote home-based working and travel to our services/office locations. Travel to other regions of Scotland may be required from time to time.

You must have a valid UK driving licence and access to your own car.

The post requires you to have a minimum of 2 years’ experience in Health and Social Care and a care qualification at SVQ Level 3, or equivalent. Ideally you will hold an SVQ Assessor and an Internal Verifier award, alternatively you must have a willingness to work towards these professional qualifications.

Post objectives:

The post holder will have management responsibility for LCiL peer support and learning service (PSL).

The role provides day-to-day management and support to the service ensuring strategic and operational goals are successfully met.

The post holder will have line management responsibility for a team of three Facilitators.

This post is an essential management role contributing to the ongoing sustainability of LCiL enabling it to take forward a new three-year strategic plan which is currently being developed.

Peer support happens when people with shared life experiences come together to support each other. It is enabled through relationships that build mutual acceptance, understanding and that affirm everyone’s experience. PSL facilitates group peer support with disabled people and carers on all stages of their social care and Self-Directed Support (SDS) journey, empowering them to take ownership of, and have more control over, their health and wellbeing.

The power of peer support lies in connecting people in safe spaces where shared experiences develop into knowledge, skills, and confidence to self-manage, self-advocate, and address other issues that might be affecting their health and wellbeing, such as loneliness.

Through facilitating peer support, LCiL empowers disabled people and carers to build knowledge and confidence in their own support planning skills, increasing personal confidence and resilience to participate as holders of rights in their care and support, and equal partners in the SDS process.

PSL also works in partnership with The Action Group (TAG) to facilitate peer support with carers from BAME backgrounds and as a Facilitator, you will support these groups alongside TAG colleagues.

Alongside group work, PSL Facilitators provide one-to-one casework support to peer group participants on aspects of social care and SDS, and other matters to support their wellbeing.

To increase group members’ knowledge and awareness of SDS, PSL Facilitators provide information workshops on a variety of topics as part of the peer support sessions.

LCiL benefits hugely from the lived experience and insight from volunteer Champions who are a very valuable part of the LCiL family and the PSL programme. The postholder will work alongside and support Champions.

PSL offers a blended programme of activities and engagement including online and in-person across community locations.

The overarching purpose of the PSL programme is to facilitate person-led peer support, access to advice and information and rights-based support. The postholder is not required to have in-depth knowledge of social care and Self-Directed Support at application. We can provide training, learning and development in this area.

We want you to succeed with your application to join LCiL.

To help you, we will provide the interview questions in advance to all shortlisted candidates.

We want to hear about all of the skills and experience you can bring to this role. The ability to 'think on your feet' can be useful but it is not always a primary function of a role. We believe it helps to be able to sit with information and take the time you need to think through your responses, examples, your skills and experience, so you can bring the best of yourself to your LCiL interview.

The post holder will provide management and leadership that supports LCiL to deliver and grow person-led, innovative, and high-quality services that are informed and shaped by the voices, the experiences, rights and capabilities of disabled people and their carers.

The overarching purpose of these services is to facilitate person-centred access to advice and information and rights-based support. The postholder is not required to have in-depth knowledge of social care and Self-Directed Support at application. We can provide training, learning and development in this area.

An exciting opportunity has arisen for an experienced Human Resources Operations Manager in our HR department (due to the retirement of the current post holder). This is a hybrid post with occasional travel throughout Scotland.

As the senior manager within the HR Team, you will ensure that we have a positive impact upon the lives of people, families and communities ensuring we systematically support every worker to be at their best and reach their potential.

This is a dynamic leadership role in which you will never settle for “good enough” but will always prioritise effectively in an ever-changing environment. You will appreciate that there is always capacity to innovate, improve, develop, and push the boundaries of possibility in support of Carr Gomm’s pursuit of a more equitable society in which people can lead full and positive lives as active citizens.

You will develop strong relationships throughout Carr Gomm, gaining and developing a deep knowledge of our operations, policies, and strategic objectives.

The role:

Reporting to the Deputy Chief Executive, you will be responsible for all Human Resource operations within the organisation, including developing and implementing relevant policies, partnering with senior managers to provide advice and guidance, and ensuring our HR operating model continues to evolve to meet the dynamic needs of our organisation.

Success in this role includes:

• Providing an effective and efficient comprehensive HR service, including payroll.
• Leading the development and implementation of strategic HR policies and projects.
• Championing Diversity, Equality and Inclusion as an integral part of our culture.
• Using management information to ensure informed strategic decision-making.
• Ensuring Carr Gomm’s voice contributes to sectoral HR best practice and influences the future of social care in Scotland.

This is by no means an exhaustive list; rather it gives a flavour of the joy that can be achieved in this leadership role. Experience within social care is beneficial, but not essential.

Who we are looking for:

Successful Operations Managers come from different backgrounds and have a range of work and life experiences. All have the flair to engage with and relate to people, and share our values of respect, interdependence, choice, control, openness and honesty, kindness, and compassion.

In our eyes, the best Operations Managers are creative, tech-savvy, results-driven, positive, and self-motivated team players who are wonderful ambassadors, analytical thinkers, and passionate world changers, with a strong network of HR and social care colleagues.

We expect that you are an established , qualified (MCIPD) HR professional with significant experience of leading a generalist HR team to develop and implement people strategies and engaged in the following activities…

Resourcing & Organisational Development

• Leading the development of sustainable and creative recruitment and retention initiatives appropriate to different employment environments throughout Scotland.

Employee Relations and Engagement

• Supporting the HR team to provide expert advice and constructive guidance to colleagues, in partnership with our partners and Stakeholders.

Absence Management

• Delivering proactive, person-centered wellbeing supports, in partnership with colleagues and line managers, to maximise the impact of all employees in the workplace and to minimise sickness absence.

Management Information

• Ensuring the development, integration and capability of HR systems are maximised and that robust HR management information continually meets the needs of the organisation, regulatory bodies and legal compliance.

Human Resources Team

• Coaching the team of HR professionals to promote a responsive, creative, curious and committed culture in-line with the philosophy and values of the organisation.

Learning and Development

• Supporting local teams to achieve organisational consistency and excellence in all learning and development.

About Carr Gomm

Carr Gomm is a leading Scottish social care and community development charity. We provide person-centered support to over 4500 people every year so they can live their best possible life.

Our services are based on our values and reflect the choices and aspirations of each individual and community we work with. Our qualified staff work with people in their homes and communities, supporting people in their day-to-day lives and making plans to achieve their hopes and dreams in the future. Carr Gomm also fundraises to tackle isolation and loneliness in our communities through projects and activities across Scotland.

Benefits

• 35 days’ holiday per year, increasing to 40 days with length of service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Membership to TELUS; employee well-being and perks platform
• Access to the Carr Gomm App, which includes online access to physiotherapy, personal training and counselling
• Membership of a credit union
• Cycle to work scheme

If you would like to discuss this role further, please contact Andrew Thomson at andrewthomson@carrgomm.org