Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator , working 35 hours per week.

Working Week will be a rotation system between as follows days and hours: Monday - Friday between 8am - 8pm & Saturdays 10am - 2pm

Primary location: Glasgow, however you will be expected to cover throughout the locality is required.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance. Analytical skills, must be able to understand, collect, analyse, report and present data. The ability to challenge stereotyping, prejudice, discrimination and bias. Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description - Job Description - Support Co-ordinator

Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to work in the UK.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We have an excellent opportunity for a highly motivated individual to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Core Responsibilities:

As part of our newly implemented Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

As part of your professional development, GWHA will support you to complete a relevant Housing Qualification so a willingness to work towards this will be required!

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

Key Tasks:

1. Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
2. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.
3. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
4. Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.
5. Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
6. Arranging and carrying out house visits/viewings for routine services.
7. Maintaining and updating manual and computer records.
8. Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.
9. Assisting with the development and delivery of tenancy sustainment and wider role initiatives.

Why work for us?

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance.

An excellent opportunity has arisen to join our team as an Administrator to provide administrative and reception support at our Glasgow office. This is a varied and diverse role that requires a highly organised and dynamic individual with the ability to work within a fast-paced environment.

A vital aspect of the role is to also provide a reception service where you will be the first point of contact for all visitors to the office including people seeking support at a difficult time in their lives.

The post holder will support the Corporate Services Manager in the day-to-day co-ordination and management across a range of areas including: Reception Services, Facilities Management, Information and Communication Technologies (ICT), Health and Safety and Information Governance.

About us

Scottish Refugee Council is Scotland’s national refugee charity. Every year, we provide direct support and advice to people rebuilding their lives in Scotland, standing up for people’s rights and campaign for a fairer and more humane asylum system and enhanced integration for communities in Scotland.

The vision is for a Scotland in which all people seeking refugee protection are welcome. A place where men, women and children are protected, find safety and support, have their human rights and dignity respected and can achieve their full potential. Together, we can build a better future with refugees in Scotland. Find out more at scottishrefugeecouncil.org.uk.

Employee benefits package

• 39 days of leave (including public holidays)
• Progressive salary structure
• Flexible working options
• Training and development opportunities
• Union recognition
• Fresh fruit, tea & coffee in office
• Enhanced pay benefits
• Enhanced pension
• Counselling & coaching serviceCycle to work scheme
• Eye care scheme

To be responsible for the Supervision and Direction of Support staff across 3 sites, maintaining an overview of (and compliance with) established service delivery procedures.

PRINCIPAL RESPONSIBILITIES

1. To assist the Operations Manager manage the execution of all passenger transport requests and other support services.
2. To Manage, support and supervise staff of multiple disciplines.
3. To identify ongoing training needs and support for all team members
4. To ensure the effective maintenance and delivery of support services.
5. To co-ordinate forward planning of all service and support activities