Charity registered in Scotland SC001667
Top job! Senior Technical Officer x2
- Full time
- £46,728 – £50,556
- On site: Glasgow
- Closing 31st July 2024
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Following a recent restructure of our Services and Technical Departments, we have an exciting new opportunity for a Senior Technical Officer. We are looking for highly motivated and enthusiastic individuals who can demonstrate their commitment to delivering high quality projects to an excellent standard.
Located in the heart of Glasgow’s West End, you will be a key member of Technical Team, supporting our ambitious procurement and investment plans across Net-Zero initiatives, component replacement, Major Repairs, and Cyclical Maintenance projects with a view to ensuring Scottish Housing Quality Standards compliance, enhancing the quality of our homes, ensuring resident satisfaction; and improving our neighbourhoods.
The ideal candidate will have experience delivering a range of planned and ad-hoc major work, common repairs and investment initiatives, with sound working knowledge of preparing procurement business cases, work specifications and tenders. A relevant professional or vocational qualification (HND/SCQF level 8 or above) would be desirable.
A summary of key tasks include:
- Preparing procurement business cases in compliance with procurement strategy, ensuring timely preparation of work specifications and tenders, and contributing to tender evaluations, to meet project planning and governance objectives.
- Development of relevant consultant appointment service level agreements, appointment documentation and rolling performance monitoring / management.
- Delivering a range of planned / ad-hoc major works / common repair, Net-Zero, and investment initiatives including cyclical, SHQS & EESSH compliance projects, and component replacement as directed.
- Property inspections / reporting to assess compliance with SHQS / EESSH , to inform investment strategy.Pre and Post Contract administration in line with GWHA procurement strategy (including but not limited to preparing / contributing to tender documentation, tender evaluation, issuing instructions, ensuring contractor compliance).
- Assessing and addressing contractor performance in respect of quality and performance across all functions.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
- Defined contribution pension scheme
- Ongoing professional development & training opportunities
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We have an excellent opportunity for a highly motivated individual to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.
The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.
Core Responsibilities:
As part of our newly implemented Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.
As part of your professional development, GWHA will support you to complete a relevant Housing Qualification so a willingness to work towards this will be required!
We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!
Key Tasks:
- Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
- Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.
- Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
- Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.
- Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
- Arranging and carrying out house visits/viewings for routine services.
- Maintaining and updating manual and computer records.
- Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.
- Assisting with the development and delivery of tenancy sustainment and wider role initiatives.
Why work for us?
GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays (pro rata for part time)
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Voluntary Health Cash Plan
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance.