Learning Disability Manager, Kelso/Duns
- Full time
- £36,034
- On site: Kelso / Duns, Scottish Borders
- Closing 7th July 2024
- Advertised from 28th June 2024
Role
Eildon has built a strong reputation and at the heart of our service is a deep commitment to excellence and the provision of high-quality affordable homes, as well as person centered care and support services.
We are seeking to recruit an experienced and innovative manager to take forward the delivery of our new learning disability service at Poynder Gardens in Kelso as well as managing our established service at Station Avenue in Duns. You will lead the team ensuring we provide excellent levels of care and support, and ensure compliance with all relevant legislation, regulations, policies and procedures.
You should have an SVQ4 in Social Services and Healthcare, or equivalent, with a management qualification to meet SSSC registration requirements. As well as a passion for providing quality care services, you will have experience of working with people who have a learning disability within a community-based setting. You should have experience of drawing up person-centered care and support plans as well as the ability to conduct risk assessments whilst managing resource allocation through rota management. You should have experience of setting up new services and a track record of managing dispersed services. You should be an inspirational, and forward-thinking manager with a strong focus on outcomes, confident in your ability to inspire individuals and teams to deliver continuous improvement.
If you can demonstrate a personal commitment and positive approach to Eildon’s vision and values to deliver an effective and valued service to our customers, we would love to hear from you!
In return Eildon offer a competitive reward package including membership of SHAPS Defined Contribution Pension Scheme and a Health Cash Plan. Please note that this appointment will be subject to membership of the Disclosure Scotland PVG Scheme.
If you would like to discuss this opportunity further, please contact our Care Services Manager (East), Andries Fourie, on 07788 206298.
Application notes
For further information please go to: eildon.org.uk
Our preference is for you to register and complete your application online. Once registered simply click on the 'Apply' button and complete the application form giving as much information as possible. If you wish to attach any supporting documents this can be done after submitting your application. If you have any issues with this, please contact the HR Team by email: HRTeam@eildon.org.uk or phone 01750 724050.
We are aware of an issue with our online application portal if you are using an apple device/safari browser. Our developers are working on this. We would advise you try from a computer or laptop and if there are still issues then email HRTeam@eildon.org.uk for an application pack.
Closing date: 7 July 2024
Interviews: 15 July 2024
Top job! Senior Technical Officer x2
- Full time
- £46,728 – £50,556
- On site: Glasgow
- Closing 31st July 2024
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Following a recent restructure of our Services and Technical Departments, we have an exciting new opportunity for a Senior Technical Officer. We are looking for highly motivated and enthusiastic individuals who can demonstrate their commitment to delivering high quality projects to an excellent standard.
Located in the heart of Glasgow’s West End, you will be a key member of Technical Team, supporting our ambitious procurement and investment plans across Net-Zero initiatives, component replacement, Major Repairs, and Cyclical Maintenance projects with a view to ensuring Scottish Housing Quality Standards compliance, enhancing the quality of our homes, ensuring resident satisfaction; and improving our neighbourhoods.
The ideal candidate will have experience delivering a range of planned and ad-hoc major work, common repairs and investment initiatives, with sound working knowledge of preparing procurement business cases, work specifications and tenders. A relevant professional or vocational qualification (HND/SCQF level 8 or above) would be desirable.
A summary of key tasks include:
- Preparing procurement business cases in compliance with procurement strategy, ensuring timely preparation of work specifications and tenders, and contributing to tender evaluations, to meet project planning and governance objectives.
- Development of relevant consultant appointment service level agreements, appointment documentation and rolling performance monitoring / management.
- Delivering a range of planned / ad-hoc major works / common repair, Net-Zero, and investment initiatives including cyclical, SHQS & EESSH compliance projects, and component replacement as directed.
- Property inspections / reporting to assess compliance with SHQS / EESSH , to inform investment strategy.Pre and Post Contract administration in line with GWHA procurement strategy (including but not limited to preparing / contributing to tender documentation, tender evaluation, issuing instructions, ensuring contractor compliance).
- Assessing and addressing contractor performance in respect of quality and performance across all functions.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
- Defined contribution pension scheme
- Ongoing professional development & training opportunities
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.
Top job! Director of Customer Services
- Full time
- Circa £85,000 – £91,000
- Hybrid: Selkirk
- Closing 8th July 2024
Created by Tenants for Tenants, at SBHA we are dedicated to providing safe, affordable, and quality homes for our communities. We strive to create vibrant, inclusive neighbourhoods where everyone has the opportunity to thrive. Our commitment to excellence in customer service is at the heart of everything we do.
The Role:
We are seeking a dynamic and experienced Director of Customer Services to lead our customer service team. This pivotal role involves overseeing all aspects of customer service operations, ensuring that customers receive exceptional support and that their needs are met efficiently and effectively.
Key Responsibilities:
- Lead and inspire a dedicated customer service team to deliver outstanding service.
- Develop and implement customer service strategies that align with our organizational goals and values.
- Monitor and analyse customer service metrics to identify areas for improvement and ensure high standards of service delivery.
- Foster a customer-centric culture within the organisation, promoting continuous improvement and innovation.
- Collaborate with other departments to resolve complex customer issues and enhance the overall customer experience.
- Ensure compliance with relevant regulations and standards, maintaining a high level of service quality and consistency.
- Champion the customer and be an ambassador for SBHA, representing the organisation at locally and nationally, advocating for customer needs and perspectives.
About You:
- Proven experience in a senior customer service leadership role, preferably within the housing or customer service sectors.
- Exceptional leadership and team management skills with the ability to motivate and develop staff.
- Strong strategic thinking and problem-solving abilities.
- Excellent communication and interpersonal skills.
- A customer-focused mindset with a passion for delivering excellence.
- Financially astute and able to innovate and collaborate to strengthen outcomes and our service offer.
- Knowledge of housing regulations and standards is a plus.
Why Join Us?
- The chance to make a meaningful impact in the lives of Tenants and communities.
- Competitive salary and benefits package.
- Opportunities for professional development.
- A supportive and inclusive work environment
Compliance Officer (Health & Safety)
- Full time
- £39,072 – £42,903
- On site: Glasgow
- Closing 22nd July 2024
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We look forward to interviewing for this new position at Glasgow West Housing Association. Located in the heart of Glasgow’s West End, you will be a key member of Technical Team reporting into the Technical Manager. The Compliance Officer will lead on Health & Safety compliance across internal operations and external service delivery areas to meet regulatory, statutory and other applicable duties.
As Health & Safety Administrator you will actively promote compliance, and continuous improvement through engagement, training and support, implementation of best practice, and contractor management.
The ideal candidate will have awareness of the housing sector, bring a high degree of professional knowledge and be committed to enhancing safety, wellbeing, and customer service through the provision of quality advice, information and support. Please see the Role Profile document for an indication of the essential and desirable skills associated with this opportunity, and to see if this could be the right career move for you. Where Essential Criteria are not met you must be open to related training opportunities.
A summary of key tasks include:
1. Leading on the operational administration of H&S compliance through effective team working, planning, and record keeping within GW’s Health & Safety Control Manual (HSCM), and Landlord’s Safety Manual (LLSM) frameworks.
2. Day-to-day management, and routine performance reporting on key H&S compliance systems, informing risk mitigation, and undertaking stakeholder engagement (leading access communication / Forced Access procedures as applicable) across GW’s Mixed Tenure, and HMO (house in multiple occupation) stock profile, including:
- Annual Gas Servicing
- Legionella Management Systems.
- Asbestos Management Systems.
- Electrical Safety (EICR / PAT).
- Fire Management (FRA / testing).
- Passenger Lift Safety.
- Fall Arrest Safety Systems (i.e. Roof Anchors etc.).
- Wider Facilities and Asset Management
3. Contribute to the development of relevant Strategies, Policies, Procedures and organisational risk mitigation.
4. Deliver refresher H&S training / advice to staff and committee members. Develop relevant community safety advice notes, publication material, and participating at relevant community events.
5. Contribute to Procurement, supporting pre and post contract appointment ensuring client CDM regulation compliance
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Defined contribution pension scheme
- Ongoing professional development & training opportunities
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.
You will work as a member of our Customer Services Team, providing an excellent front line service to our tenants and other members of the public. You will provide information on a range of housing topics including applications, rents, housing benefit and property repairs. You should have previous Customer Services experience, excellent computer skills with a good knowledge of Microsoft Office, along with good organisational and administrative skills. Experience of working in the Housing Association sector would be desirable.
If you are interested in the above post and want to work for a forward looking organisation committed to providing first class services, please contact us for an Application Form and an Information Pack.
You can contact us by phoning 0345 177 2244, by emailing us at admin@aha.org.uk, on our website angusha.org.uk or by writing to us at Angus Housing Association Limited, 93 High Street, Arbroath, DD11 1DP
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