This vacancy has now closed

Information Support Officer

  • Part time
  • £22,000 pro-rata
  • Hybrid: Scotland based: Blend of office (Edinburgh-based) and home working (in Scotland)
  • Closing 10th July 2024

  • Advertised from 21st June 2024
  • £15,714.26 - £16,500 actual. 25 hours per week Fixed term until 30/04/2026


Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of communities and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

We know that growing older doesn’t come with a manual. Later life can bring opportunities and challenges, and people may need to know about rights, organisations and services which are often unfamiliar. That’s why we provide free information, advice and friendship to support older people on a diverse range of topics.

Older people in Scotland need our support now more than ever and through living our values you will play a significant part in empowering and enabling them to access their rights and entitlements.

People-centred in approach, you will be responsible for providing an exemplary ‘First Port of Call’ service in a hybrid virtual contact centre environment. You will respond to inbound and outbound contact, providing information and friendship to older people living in Scotland, their families and carers. You will provide cover and support to other telephony services within Age Scotland.

The role will be a hybrid blend of office-based (in Edinburgh) and home-based work.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

· Generous holiday allowance of 37 days (FTE) plus 2 fixed public holidays

· Flexible working opportunities from day one

· A range of learning and development opportunities

· Company sick pay

· Healthcare benefit through Westfield Health

· Discounted gym membership

· Cashback scheme from major retailers

· Contributory pension scheme with employer contributions of 9%

· A comprehensive package of support though our Employee Assistance Programme

· Group life cover up to three times your annual salary

· Cycle to work scheme

· Carers support

· The option to buy more holidays or sell them

· Enhanced maternity and paternity policies.

Application notes

Full details of the role are available from our website: Alternatively, you can call 0333 323 2400.

Closing date: 12 noon on Wednesday 10th July 2024

Interviews will take place in Edinburgh on Tuesday 23rd July 2024

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.