Welfare Outreach Adviser
- Full time
- £25,500 – £27,000
- : Glasgow - with outreach provision in Greater Pollok CAB, Stobhill and New Victoria Hospitals
- Closing 26th April 2024
- Advertised from 18th April 2024
- Salary commensurate with experience. 32 hours per week (4-day working week). Flexible, hybrid working is standard. Funding confirmed until 31st March 2026.
Role
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.
Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.
We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.
About the job
This is a new and exciting project as we extend the work we do in health care settings. A partnership between Glasgow North West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice to patients of Stobhill and New Victoria Hospitals in Glasgow.
In direct response to demand, the new project will provide both an outreach service located in the Support and Information Service space within each hospital, as well as a direct referral pathway between NHS partners and the CABx to allow patients to access support using a method that best suits their needs. As a brand-new project, the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and help design the service.
The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The candidate will apply their skills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice and is empowered to improve their circumstances.
For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.
Job description
We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.
To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.
There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.
You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.
Key Responsibilities
- To conduct in person, telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
- To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
- To build positive relationships with a variety of stakeholders.
- To deliver outreach advice services in NHS settings.
- To work patiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement in the work.
- To develop formal links with other support agencies that could provide support for clients to further better their circumstances.
- To liaise where appropriate with bureau staff and other relevant agencies as appropriate.
- To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
- To ensure that all work meets quality standards and the requirements of the funder.
- To remain up to date with all relevant legislation and practice in relation to welfare benefits, debt, immigration, housing.
- To adhere to all GDPR requirements and CAB policies.
- To provide regular reports on the functioning of the work as well as progress and learning achieved.
- To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework.
- To liaise, communicate with and be operationally responsible to the Operations Manager.
The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.
Person specification
Knowledge, skills and experience
Essential
- Demonstrable experience of delivering advice in welfare benefits, debt and energy.
- Understanding, maintaining and practising high standard of case recording requirements as according to the project specification, CAS quality assurance and Scottish National Standards.
- Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems.
- Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
- Ability to work without supervision and prioritise workload.
- Experience of working with people with multiple and complex needs.
- Experience of working with protected adults and ability to deal with issues sensitively.
- Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
- Excellent organisational skills.
- Ability to work across multiple teams and build effective stakeholder relationships quickly.
- Knowledge of a range of enquiry areas to aid with identifying emergencies.
- A commitment to the aims and principles of Citizens Advice Bureau.
- Ability to operate as a team player and communicate effectively with colleagues and managers.
Desirable
- Experience of contributing to the set-up of a new service
Employee benefits
Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.
Glasgow North West Citizens Advice Bureau is an equal opportunities employer.
Application notes
To apply, please complete application form and return to Jodie.niven@gnwcab.org.uk.
Please note that we will not be accepting CVs for this position.
Please note that this post is subject to a satisfactory PVG check.
Equality & diversity monitoring
To help us monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: Jodie.niven@gnwcab.org.uk.
About the employer
GNWCAB is committed to equal opportunities both in service provision and employment.
Glasgow North West CAB
Charity number: SC005641
Company ref: SC202642
Citizens Advice Bureau are independent and innovative advice organisation providing holistic advice and support to local people.
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Purpose of the Role:
The Volunteer Support Coordinator will develop and enhance Sunny Govan Community Radio’s volunteer programme, providing structured support, training, and development opportunities. The role is critical for creating a high-quality volunteer experience, ensuring volunteers are empowered, valued, and able to contribute meaningfully to the organisation.
The Coordinator will document processes and systems to help the organisation move towards the ‘Investing in Volunteers’ (IiV) standard, the UK quality standard for good practice in volunteer management. Working towards IiV demonstrates our commitment to providing an outstanding volunteer experience, shows volunteers and potential volunteers how much they are valued, and provides confidence in Sunny Govan Community Radio’s ability to deliver effective volunteer support.
The role will also provide targeted support for volunteers facing barriers, including those in recovery, with mental health challenges, disabilities, or learning difficulties. It will support volunteers in achieving recognised awards, such as the Saltire Award or the King’s Award for Volunteering.
Key Responsibilities
Volunteer Recruitment & Induction
- Recruit 21 new volunteers from across Govan and the surrounding areas, ensuring diversity and inclusion, with priority for those experiencing disadvantage and barriers to volunteering. Priority groups include people in recovery, asylum seekers and refugees and women and girls.
- Deliver inductions, including safeguarding, health & safety, and office and broadcasting procedures.
- Ensure volunteers understand their roles, responsibilities, and organisational expectations.
Volunteer Support & Development
- Provide one-to-one or small group support and supervision for new volunteers and 100 existing volunteers, including regular well-being check-ins.
- Develop Personal Development Plans where appropriate — prioritising new volunteers seeking structured development, awards, or facing barriers.
- Support volunteers to access accredited volunteering awards (Saltire / King’s Award).
- Monitor and review volunteer progress, providing constructive feedback.
- Develop new volunteering opportunities aligned to volunteer interests, abilities, and organisational needs.
- Implement structured support and training programmes to enhance volunteer skills and engagement.
- Introduce procedures and systems to align with IiV standards, supporting continuous improvement in volunteer management practices.
Teamwork & Organisational Contribution
- Work proactively as part of a small team, supporting colleagues across programming, events, and operations.
- Assist during busy periods and organisational ‘pinch points’ — such as festivals, major broadcasts, and community events — ensuring volunteer support remains strong during key delivery times.
Community & Partnership Engagement
- Build and maintain relationships with local organisations, schools, and community groups to expand volunteering pathways.
- Support outreach to adults and young people in recovery, those with complex needs, and other marginalised groups.
- Promote Sunny Govan Community Radio volunteering opportunities to the wider community.
Compliance & Quality Standards
- Lead initiatives to work towards Investing in Volunteers (IiV) accreditation.
- Maintain accurate volunteer records and ensure compliance with safeguarding, health & safety, and data protection requirements.
- Assist in reporting, monitoring, and evaluation for funders and partners.
Strategic Contribution
- Advise the Development Manager on volunteer engagement strategies and development opportunities.
- Contribute to organisational planning, ensuring volunteer programmes align with strategic goals.
- Begin using IiV indicators to benchmark practice, identify areas for improvement, and promote a ‘best in class’ volunteer experience.
Person Specification Essential Skills & Experience
- Experience coordinating, supporting, or managing volunteers.
- Knowledge of safeguarding, health & safety, and wellbeing in a community or voluntary sector context.
- Excellent communication, interpersonal, and organisational skills.
- Ability to motivate, support, and develop individuals from diverse backgrounds.
- Experience supporting volunteers with barriers, including recovery, mental health, disabilities, or learning difficulties.
Personal Attributes
- Strong team player, willing to contribute beyond core responsibilities when required.
- Enthusiastic about Sunny Govan Community Radio’s mission
- Ability to inspire and motivate volunteers
- Flexible and adaptable to changing needs and priorities
- Good problem-solving skills and the ability to handle challenging situations with tact
Working arrangements
- Flexible hours
- Some evening and weekend work will be required
Desirable Skills & Experience
- Experience in community media, radio, or creative arts.
- Knowledge of the Govan/Glasgow communities and local social challenges.
- Experience in designing volunteer training programmes and Personal Development Plans.
- Familiarity with volunteer awards such as the Saltire Award or King’s Award for Volunteering.
- Knowledge of Investing in Volunteers (IiV) standards and accreditation process.
Key Outcomes
- A structured, supported, and inclusive volunteer programme across Sunny Govan Community Radio.
- Volunteers achieving accredited awards (Saltire / King’s Award) and personal development milestones.
- Increased volunteer satisfaction, retention, and skill development.
- Enhanced support for volunteers in recovery, with mental health challenges, or facing other barriers.
- Demonstrable compliance with best practice standards in volunteer management, including IiV accreditation.
- Improved organisational capacity and community impact through volunteer contributions.
Top job! Clinical Psychologist
- Full time
- £49,120 – £60,543
- Hybrid: Locations in the West of Scotland
- Closing 2nd January 2026
About Simon Community Scotland
People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards their future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support, but also for each other. We care for and support each other regardless of our role, service or location. We want people who share these values to join us and become a part of the Simon Community Scotland team.
Job Summary
Within Simon Community, we pride ourselves in taking a psychological and trauma informed approach to our work. We understand the people we work with have likely experienced and continue to experience adverse life events which lead to trauma responses, impacting both physical and mental health. The role of psychology within Simon Community ensures psychological theories and principles are embedded within the organisation in a creative and flexible way. Providing psychological safety and the best wellbeing possible for everyone accessing or working for Simon Community Scotland.
Our psychology team within the organisation is continuing to grow, demonstrating their value and importance to our ever evolving services and support. We are looking for a Clinical Psychologist to lead on this work in our West of Scotland teams and take an active leadership role within the organisation. The key focus of this role will be to support the organisation to continue to implement psychologically informed environment principles and trauma informed care, creating and maintaining psychological safety for all. This work will be carried out under the supervision of a Prinicipal Clinical Psychologist external to Simon Community Scotland. The job plan will be agreed with the Director of Services, working independently within the framework, policies and procedures of the organisation. The job plan will cover both direct and indirect work, with more focus on indirect, it is an opportunity to use the range of skills of a Clinical Psychologist; leadership, formulation, consultation, supervision, research and service development. The job will include working across different services in the West of Scotland, including supported accommodation, community support hubs and outreach. This job description will be subject to review as the psychology team, as well as the organisational need
develops and the postholder will be a key stakeholder in that review. This is an exciting opportunity to really explore what Clinical Psychology can offer those facing severe and multiple disadvantage and implement needed change, thinking creatively, in an organisation that puts ‘being human’ and relationships at the heart of the work.
Schools and Family Worker - Barony Campus, Cumnock
- Full time
- £30,274 – £34,224
- On site: Presbytery of the South West
- Closing 8th January 2026
Could you be part of something different? We have an exciting opportunity for a motivated and enthusiastic individual to use their gifts, skills and experience to make a difference to the lives of the people in our parishes and communities.
This role is an exciting opportunity for a passionate and committed youth worker to engage with children and young people within a school and church setting, providing spiritual, emotional, and social support. The successful candidate will play a key role in discipleship, community-building, and outreach, helping young people explore and develop their faith within the context of the Church of Scotland.
The successful candidate will be a committed Christian with an active Church connection (Genuine Occupational Requirement in terms of the Equality Act 2010).
It is essential you have the right to work in the UKbefore applying to work with us. You will be asked to provide proof of your eligibility to work and remain in the UK if you are invited to attend for an interview.
YMCA Climate Action Development Worker (Part-time)
- Part time
- £28,401 pro-rata
- On site: Cupar
- Closing 19th December 2025
YMCA-YWCA Cupar is a local charity in North East Fife working with its communities to offer a broad range of opportunities and experiences to build confidence, encourage learning, and to enhance individuals lives and well-being.
The YMCA-YWCA offers a full weekly programme of activities – youth work, adult learning, family learning and has its own youth café facility. It works closely with locally partners to deliver activity sessions and workshops, and there’s community based one-to-one support and counselling sessions available too.
The YMCA-YWCA is a member of the YMCA international young people’s movement, which has adopted its Vision 2030. This Vision is underpinned by the key pillars of Community Wellbeing, Just Work, Meaningful Work and Sustainable Planet.
This post focuses on the development of local initiatives under the ‘Sustainable Planet’ theme. The post holder will be part of a Scotland wide project, where 8 local YMCAs will employ staff to deliver community-based climate action initiatives with children, young people, adults and families. The project is funded by the National Lottery Community Fund and commences in early 2026.
As the Development Worker, you will be employed by the YMCA-YWCA Cupar and based at their headquarters at Marathon House, Bonnygate, Cupar. This is a part-time post of 20 hours per week, with flexible working hours during daytime, evenings and some weekends. The post will end 30th June 2028.
You will work within a small team of staff and volunteers. Whilst there will be a real community focus for this post, you will have opportunities to develop young people and community led activities at the YMCA-YWCA and at its outreach project, at Cupar Youth Café at Castlehill.
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