Join us to make sure nobody faces dementia alone

Our charity

Alzheimer Scotland is Scotland’s leading charity for dementia and brain health. Our aims are to prevent, care and cure dementia, and to make sure nobody faces dementia alone.

We are a member-led charity with more than 8,000 members. We are supported by over 500 volunteers, and employ around 400 full and part-time staff, mainly in our direct service provision across Scotland. We are fully committed to Fair Work First and the support and development of our people.

The role

We are at a highly exciting stage in the reshaping of our services as we build sustainable, resilient, therapeutic, and inclusive registered day care and commissioned community supports of the highest quality that can maximise our resources and potential growth opportunities.

Based in either Edinburgh or Glasgow, the Head of Quality will work in close collaboration with the Executive Lead for Operations to ensure that our registered and commissioned services deliver high quality, safe and compassionate care. The role will be responsible for assuring and improving the quality of our registered and commissioned services by determining and undertaking appropriate scrutiny, assurance and improvement activities aligned with the Care Inspectorate Core Assurances and Alzheimer Scotland’s Quality Guarantees and Continuous Quality Improvement Framework.

The role has the lead responsibility for continuous improvement in the quality of our services, the processes that underpin high quality, evidence based, person-centred therapeutic support and in ensuring better outcomes for the people we support.

Full details about the role are provided in the job description available through the link provided.

The person

You will have the right level of personal qualities, experience, knowledge and qualifications, demonstrate excellent leadership qualities and high levels of emotional intelligence, with experience of managing people, supporting staff development and promoting a positive culture. You will be an excellent communicator, highly organised with a collaborative approach to working with others to deliver shared objectives and drive continuous improvement in our practice. You will have a high-level knowledge and understanding of dementia and substantial experience in the management and delivery of services and hold a relevant practice qualification to meet the Scottish Social Services Council registered management requirements. Further details are provided in the person specification provided.

About Us

Kindred is a vibrant organisation supporting over 800 families of children with complex needs each year. Established in 1990 at the Royal Hospital for Children and Young People Edinburgh (RHCYPE), our organisation has always been parent-led. Our core services are delivered by dedicated teams based in hospitals and through our Community team. We also provide specialised counselling services and a Parenting Programme (Early Positive Approaches to Support).

Our vision is that parents of children with complex needs in Scotland will have early access to peer-led support and information.

About The Job

As CEO, you will lead Kindred in achieving its mission of supporting families of children with complex needs. You will manage the implementation of the Strategic Plan and drive growth by enhancing the charity’s visibility while maximising the impact of our work. As an organisation we are evolving and you will play a pivotal role in shaping the future of Kindred. You will work closely with the Senior Management Team and maintain an expert knowledge of issues relevant to our service users (including statutory provision, benefits, charitable funding and other support available through the voluntary sector).

As CEO, you will lead Kindred with passion and dedication, ensuring our mission of supporting families of children with complex needs remains at the heart of everything we do. You will work closely with our Board of Trustees to develop and implement strategic plans, build strong partnerships, and secure sustainable funding. Your role will involve overseeing day-to-day operations, managing our talented team, and advocating for the needs of our families.

Main Areas of Responsibility

People Management: Work with the Senior Management Team to ensure effective management of Kindred’s staff team including liaising with external HR support. Develop Kindred’s team to support the delivery of Kindred’s services and strategic plan.

Fundraising: Lead on a competitive and responsive fundraising strategy, supported by our fundraising team.

Governance: Support Kindred’s Chair and trustees in providing strategic leadership and governance. Ensure Kindred’s governance processes are robust and effective.

Finance: Ensure Kindred’s finances are managed to a high standard with timely reporting.

Kindred Services: Ensure operations are supported to enable the delivery of high-quality services to our service users in line with our objectives.

Administration: Enable the smooth running of our organisation including leading on the development of online systems.

Public Profile: Represent Kindred in the charity sector and liaise with key stakeholders to support our brand and strategic impact. Maximise technology use to increase our public profile and the impact on the community.

What we are looking for

We are looking for a candidate who can hit the ground running in this role and therefore we require candidates to have:

• Senior Leadership Experience: Proven track record in senior leadership roles within an organisation.
• Strategic Thinking: Ability to develop and implement strategic plans to achieve organisational goals.
• Financial Management: Strong financial acumen and experience in budget management and financial reporting.
• People Management: Proven ability to lead and motivate teams, build strong relationships, and create a positive work culture.
• Stakeholder Engagement: Ability to engage with a diverse range of stakeholders, including funders, partners, and government officials.
• Policy and Governance: Knowledge of charity governance, regulatory frameworks, and data protection.
• Communication skills: Strong written and verbal communication skills, including experience in report writing, journal writing, public speaking, and media engagement.
• Fundraising and Income Generation: Experience in securing funding and developing fundraising strategies.
• IT Proficiency: Strong IT skills, including proficiency in Microsoft Office Suite.

Ideally you will also have:

• Postgraduate qualification in management or a relevant field.
• Personal experience of caring for a child with complex needs.
• Understanding of practice supervision and/or qualification in counselling
• Experience of liaising with Scottish Government, local authorities and health boards
• Current driving licence

Why apply for this role?

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. This role offers you the opportunity to work alongside our tribunal members, and those who attend hearings to realise our aim to be a “forward looking and evolving children’s hearings system, working as a community to ensure infants, children and young people are cared for, protected and their views are heard, respected and valued”.

If you are an inspiring leader with great people skills join us as we continue to embed our new regional new support model across Scotland, changing the way we deliver high quality hearings. By providing an enhanced and consistent support structure to better enable our volunteer tribunal panel members to support children and young people throughout Scotland we will provide a strong foundation to support and enabling our panel community to deliver our duties from the Care & Justice Bill and the recommendations agreed in the ‘Hearings for Children’ report.

This role will lead the Highland, Moray and Eilean Siar region, one of 9 regional CHS Area Support Teams across Scotland and will work alongside and support our volunteer community through change and transition now and in the future.

Your role

The role holder will be expected to be an exemplar for the values of CHS including listening to and valuing the voice of children and young people, the contribution of volunteers, and ensuring a respected, quality based, and sustainable tribunal system is delivered on behalf of the National Convenor.

Reporting to the Director of Tribunal Delivery, the Regional Tribunal Delivery Manager is a Senior Manager post responsible for one of 9 regions across Scotland. You will lead and manage a team of staff and volunteers to deliver the National Conveners statutory duties for the provision of Children’s Hearings across a dedicated region in Scotland to a consistent high quality standard.

You will be joining CHS at a pivotal point. Alongside the team of Regional Tribunal Delivery Managers, your Partnership and Wellbeing Coordinators and Area Support volunteers you will play a pivotal role in ensuring our volunteer communities are effectively supported to continue to embed our regional tribunal support model; implementation of the Children’s Care & Justice Act and future Hearings for Children reforms.

The core purpose of this role will be to provide, management and support to the regional team members (including volunteers) to deliver the National Conveners statutory duties around the provision of Children’s Hearings across a dedicated region in Scotland. The role holder will be key to managing the relationship(s) between Tribunal Members who are volunteers and the organisation more broadly.

The role holder will share collective responsibility for delivering organisational objectives, through active engagement and collaboration with colleagues at all levels in the organisation;

About you

You will be an effective leader, demonstrating your ability to lead and motivate high performing teams including volunteers. You will have experience of guiding and supporting others through continuous improvement projects; having the willingness and ability to enable changes to take place in the most productive way.

You will be an excellent communicator, building links and networks across teams (internally and externally), effectively initiating dialogue across the organisation recognising that we have a shared responsibility to provide the best experience for our colleagues and wider stakeholders.

Energetic and enthusiastic, you will be a brilliant collaborator with demonstrable experience of project/process management and improvement with a track record of using data / MI to manage team improvements.

You will be digitally literate, comfortable with using digital systems and supporting others to do so. ideally have experience of or good knowledge of the sector.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our websiteas well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.