Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We have an excellent opportunity for a highly motivated individual to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Core Responsibilities:

As part of our Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

As part of your professional development, GWHA will support you to complete a relevant Housing Qualification so a willingness to work towards this will be required!

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

Key Tasks:

1. Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

2. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.

3. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.

4. Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.

5. Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.

6. Arranging and carrying out house visits/viewings for routine services.

7. Maintaining and updating manual and computer records.

8. Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.

9. Assisting with the development and delivery of tenancy sustainment and wider role initiatives.

Why work for us?

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

Due to retirement, we have an exciting opportunity for an experienced Receptionist with great customer service and excellent telephone manner, to join our wonderful staff team.

It is a permanent, part-time, office-based post over four days: 28 hours per week, Monday to Thursday, 9.00 am to 5.00 pm.

With our other part-time Receptionist (who works Thursdays and Fridays), you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office.

Receptionist Post Main Responsibilities

Below is a flavour of what’s involved. For more detail, please see the full Receptionist job description and person specification.

• Greeting visitors warmly and professionally, directing them to the appropriate person or department.
• Answering, screening, and transferring incoming phone calls efficiently and politely
• Taking and processing rent payments from tenants and owners.
• Managing the reception area and interview rooms, ensuring they are tidy, and organised, leaflets are stocked and identifying any repairs as required.
• Scheduling appointments, booking meeting rooms and maintaining staff calendars using designated software, as required.
• Receiving, sorting, and distributing mail, packages, and deliveries.
• Assisting with administrative tasks such as typing letters, reports, logging complaints and other data entry tasks, photocopying, scanning of housing applications for customers etc.
• Assisting with office management tasks such as ordering stationery and office supplies, booking office repairs as required.
• Managing visitor access by issuing badges and assisting with the management of office fire safety and security protocols.
• Organising and managing set up of catering for meetings, as required.

The ideal candidate will have the following skills and personal attributes:

• Significant Receptionist experience in a housing association or similar busy office or corporate environment dealing directly with customer queries.
• Possess excellent communication, interpersonal, and organisational skills.
• Excellent administrative skills
• Ability to prioritise tasks with ease, use initiative and work independently
• Be flexible and adaptable and excellent team player
• Be welcoming, confident, innovative and passionate about delivering outstanding customer service and creating rapport with customers, visitors and staff.
• Be willing to learn and attend training as required.
• Be willing to cover for the other Receptionist’s annual leave or training.
• Share Thenue values: Passion, Excellence, Respect, Connection

At Thenue, we aim to be the best we can be, and our people are central to this. With the same passion, respect and drive for excellence we give to our customer service, we aim to support our staff by offering opportunities for personal and professional development together with a great support package including family friendly policies, excellent terms and conditions, generous leave and great employee benefits.

If this sounds like the place for you and you have the skills needed for our part-time Receptionist post, we would like to hear from you.

Queens Cross Housing Association has a vacancy for a Community and Growing Spaces Development Worker. This excellent opportunity is a challenging and rewarding role within our Social Regeneration Team and is key to delivering our progamme of activities which are key to our commitment to challenging poverty and creating vibrant communities. This fixed term role will run for 36 months from March 2025.

Job Purpose:

The successful candidate will be tasked with leading our community growing activities. The purpose of this role is to support local community members to maximise their engagement with our community gardens and growing spaces including allotments. The job will involve engaging with the local community, providing horticultural support at gardening sessions and helping with the upkeep of the associations growing spaces.

The role will involve managing the effective use of a newly created allotment site in Woodside, including managing the waiting list and being the main point of contact for allotment holders. The role will also involve allocating raised beds at Woodside garden and coordinating effective use of community raised beds at all garden sites. The post holder will be a member of the social regeneration team and will work with the team on a range of interconnected projects.

You will:

• develop and deliver growing themed activities through a combination of direct delivery and partnership working. The post will also involve identifying, accessing funding opportunities to support this work, with the assistance of the Social Regeneration Manager.
• be experienced in assessing and managing risks associated with the delivery of outdoor community work and should also be comfortable problem solving in a fast-moving environment, in community settings. You must also be comfortable working in partnership with external organisations including schools, community organisations and members of the community.
• be fully aware of GDPR and commit to upholding these regulations in the interests of growers, children, parents and Queens Cross Housing Association. The successful candidate will also be fully aware of the Child Protection system in Scotland and the reporting mechanisms in place locally.

Essential Criteria:

Applicants should have a minimum of two years’ experience in community-based growing activities and should have excellent horticultural knowledge and expertise. Proven experience of delivering services and activities is essential. Experience of supporting sessional staff is desirable. Experience of working in a Housing Association environment is also desirable, but not essential. The post will require occasional evening and weekend working.

Please find the full job description/ person specification on our website for further information on the role.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments here.

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.

Following the recent implementation of a new housing management and finance system, we are seeking a highly skilled, enthusiastic and motivated individual who will support and be a key part of the finance team for Thenue Housing Association Ltd.

The post will be a key part of the finance team which has responsibility for delivering an effective finance function which is responsive to the needs of the Association’s staff, Board and customers. You will work closely with the Finance Manager and Senior Finance Officer in providing the key financial information for the Director to report to Board as well as being responsible for the preparation of management accounts for Thenue’s subsidiaries.

You will have significant experience of working within a finance environment coupled with a keen eye for detail and accuracy. You will be expected to offer insight into daily tasks and processes, including identifying any improvements and efficiencies.

Educated to a higher standard is required and a relevant professional qualification is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a Finance Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.