This vacancy has now closed

Volunteer Experience Manager

  • Full time
  • £38,556
  • Office Hybrid* - London / Chesterfield / Glasgow
  • Closing 21st March 2024

  • Advertised from 28th February 2024
  • 35 hours per week. Salary: £40,848 per annum (London), £38,556 per annum (rest of UK) – pro-rata if applicable


Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Use your experience of volunteering best practice to develop and embed a sustainable framework to support and grow the delivery of services by our community-based volunteers.

About the role

This role is key to developing a solid foundation to facilitate the growth of services delivered by volunteers through the creation of a fulfilling and positive volunteer experience.

You’ll be responsible for the budget and managing a team of 5 part-time community-based volunteer experience specialists (based across the 4 nations).

You’ll also be working with key stakeholders from across the organisation i.e. volunteers, services, people and culture, finance, IT, governance and legal, fundraising and research so those staff that work alongside volunteers as well as those volunteers that themselves lead volunteers, have access to up-to-date information and resources.

A key focus will be to encourage greater diversity within our networks, so they reflect the communities in which they serve, as well as empowering our lead volunteers through encouraging mentoring and engagement between volunteer networks.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

  • Demonstrable experience of working with and supporting volunteers.
  • Managing a small team of staff or volunteers.
  • Practical experience of digital volunteering platforms.
  • Volunteer best practice and compliance.
  • Project management or experience of creating and delivering to a plan.
  • Leadership and management qualification or active membership in Association of Volunteer Managers or similar

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.


  • Your excellent benefits include:
  • Flexible hours, environments and working practices to promote a healthy work/life balance.
  • Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
  • Simplyhealth cash plan.
  • Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
  • Learning and personal development opportunities.
  • Competitive annual leave, with the option to buy/sell up to five days per year.
  • Generous pension plan, with employer contribution of up to 10%.
  • Life Assurance plan (4 x salary).

Application notes

To find out more and apply please visit our website

Closing date: 23:59, Thursday 21 March 2024

Interviews expected: Tuesday 26 March and Wednesday 27 March 2024 on Microsoft Teams