Are you passionate about supporting LGBTQ+ young people and research? Can you update and develop a long running research project? Can you gather, analyse and report on large volumes of qualitative and quantitative data?

Join our vibrant team of staff and volunteers delivering high quality youth work services supporting lesbian, gay, bisexual, trans and queer young people right across Scotland.

We are looking for an enthusiastic and innovative person to join our Policy, Participation and Research Team – impacting across Scotland.

Based in Glasgow or Edinburgh, you will:

• Review the last cycle of our ‘Life in Scotland for LGBT Young People’ research project and prepare for the next iteration in 2027
• Work internally to improve data collection and reporting
• Work externally with partners to represent the charity

This is a fantastic opportunity to be at the forefront of LGBTQ+ research in Scotland.

We want to hear from you if you have:

• A passion for running large scale research and reporting on findings – with a fine eye for detail
• An understanding of LGBTQ+ identities and the key issues facing LGBTQ+ young people – or a willingness to learn this
• Confidence to deliver, working alongside a diverse team within a nationwide charity.

We have an exciting opportunity to join our Income Generation and Engagement Team as a CRM Database Coordinator!

As a CRM Database Coordinator, you will support the promotion of all CHAS supporter activities and products by developing cost effective marketing across all channels and maximising value from existing and potential supporters.

You will be part of a small team providing specialist technical expertise in the day-to-day running and management of the CRM and the relevant processes and procedures which allow the smooth management of data and financial information.

About you

• You will have demonstrable knowledge of CRM Databases, Excel and Microsoft Office Software Applications.
• An enthusiasm for data, with significant experience in the coordination and administration of databases and working knowledge of GDPR
• Relevant industry qualifications, with demonstrable commitment to continuous professional development.
• Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across the organisation.
• Meticulous approach to planning, strong problem solving skills and excellent attention to detail
• Accountable for self, actions and decisions
• An innovative and tenacious individual with a real team-working ethic that identifies with CHAS’s core values, vision and purpose.

The Data Analyst is responsible for providing analysis and report capabilities to the Citizens Advice Network in Scotland. You will interpret and analyse data using statistical techniques producing reports to support performance management and reporting to funders. You will analyse data and interpret trends or patterns in complex datasets, helping support business needs and decision making. The Data Analyst will support with data quality work, cleaning data and supporting the data team with quality improvement plans to ensure a robust data set.

Working within our Data Team the successful candidate will actively contribute to the provision of data support to the Citizens Advice Network in Scotland. The Network relies upon on high quality data to deliver advice services and to inform and drive our influencing work that aims to improve public policy and service delivery.

Over the next year the team will be working on improving our data quality processes and exploring the potential of technology such as Power BI. This is a good opportunity for someone with experience of working with data to develop their career, or for a recent graduate of a relevant discipline who is looking to apply their knowledge.

This is a fast-paced, wide-ranging role offering you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

About Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it. We use people’s real-life experiences to influence policy and drive positive change.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.