Introduction
This is a vital role in providing support to all staff in the use of IT services across CHAS, helping to underpin our ability to support children and families across Scotland.
As part of the IT Service Desk team you’ll provide a broad range of software and hardware support to our employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to our IT solutions and you will help ensure those issues are resolved effectively and efficiently.
Although a technical role, excellent customer service is right at the heart of it. You will ensure that all staff who contact our service desk receive the best possible experience, from a colleague who understands the impact of the issue on their role and on the daily operations of CHAS.
Key Responsibilities
About You
About CHAS
We support families through the terrifying heartbreak of knowing their child may die young. With love and compassion, we offer highly personalised care in hospice, hospital and home. We make things possible so children have the freedom to be themselves, play outside, laugh, sparkle, smile, and have treasured moments of joy. We are there when needed most – in really tough days, at end of life, and after a child dies.
As an IT Services Analyst at CHAS, you will be instrumental in achieving this vision.
Closing Date: Friday 27 October 2023
Further information about the role and benefits of working for CHAS can be found in the attached documents.
For an informal chat about the position, please contact Claire Young, Business Systems Manager, on 0131 4444 002.
For any queries regarding the recruitment process, please contact our HR Team on 0131 444 3293 or by emailing careers@chas.org.uk.
To be part of the future of CHAS, click 'Apply Now' at the top of the screen and complete our online application form.
This post is subject to a Disclosure Scotland Protection of Vulnerable Groups (PVG) check.