- Advertised from 16th June 2021
- Full time: 32 hours per week (4 day working week) or Part time: 24 hours per week (3 day working week)
- Permanent
Role
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.
Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.
We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, finances and budgeting support. The information and advice we give is compliant with standards set by the Scottish Government and our membership body, Citizens’ Advice Scotland. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.
We run an advice service from our bureau premises at 1455 Maryhill Road via a multitude of channels including web chat, phone and face to face. We also operate extensive outreach services, providing advice and information in local communities across North West Glasgow.
Our Bureau is one of the most progressive and dynamic advice and information services in the country. Our Bureau is made up of around 30 dedicated volunteers and supported with 28 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum.
GNWCAB is a busy evolving bureau that requires an adaptable adviser that can work across a variety of projects as business needs arise. As an adviser you will deliver a holistic advice and support service through a variety of channels including face-to-face, telephone and web chat.
Providing advice on a variety of topics including welfare benefits, money advice, benefit checks, employment issues, consumer issues and housing issues.
Due to Covid-19 this role will require someone who is willing to work both from the GNWCAB office and at home as required and stipulated by Covid restrictions and most advice will be given via telephone and web based systems.
Job description
Key responsibilities
- To conduct face-to-face, telephone and web chat interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability
- To provide advice on a variety of subjects including benefits, debt, employment, consumer issues and other topics.
- To carry out benefit checks to show entitlement.
- To provide support to clients completing and submitting their claim forms for a variety of benefits.
- If appropriate, to support the client with applying for any additional support such as short-term advance and/or access to the Scottish Welfare Fund.
- To liaise where appropriate with bureau staff and other relevant agencies as appropriate.
- To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
- To ensure that all work meets quality standards and the requirements of the funder, membership body and adheres to Scottish National Standards of Advice.
- To keep abreast of the latest developments relating to welfare benefits and other legislation.
The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.
Person specification
Knowledge, skills and experience
Essential
- A sound working knowledge of social security benefits and entitlement, including Universal Credit
- Experience of working with people with multiple and complex needs
- Ability to work without supervision and prioritise workload
- Experience of using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, online applications, internet and email etc.
- Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner
- Excellent organisational skills
- A proven ability to work effectively with a wide variety of stakeholders
- A commitment to the aims, principles and policies of Citizens Advice Bureaux
- Ability to operate as a team player and communicate effectively with colleagues and managers
- Ability to use telephony and IT systems to deliver services across multiple channels (face-to-face, web chat and telephony)
Desirable
- Completion of Citizens Advice Bureaux Adviser Training Programme
- Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
Additional requirements
- The post is subject to the receipt of a satisfactory Basic Disclosure Certificate
- The post is subject to the disclosure of criminal history information
Responsible to: Coordinator
Application notes
Closing date: 30th June
Downloads
Drumchapel Citizens Advice Bureau is seeking new Board Members to join our governing body and support the delivery of vital advice services across Glasgow. This voluntary role offers the chance to use your skills for community benefit, gain governance experience and help shape the future of a trusted local charity. Full induction and training provided.
About Drumchapel CAB
Drumchapel Citizens Advice Bureau provides free, impartial and confidential advice to people across Glasgow. We help local residents resolve issues around welfare benefits, debt, housing, employment and more — empowering individuals and improving quality of life in our community.
As a leading advice provider in the Glasgow area, we’re supported by a dedicated Board of Directors (Trustees) who bring strategic vision, professional insight and community knowledge. We are now seeking new members to join our Board and help shape the future direction of our organisation.
The Role
As a Board Member, you will play an active part in ensuring that Drumchapel CAB remains effective, accountable and sustainable.
You’ll work collectively with fellow Trustees and the Bureau Manager to:
- Provide strategic leadership and sound governance
- Support the management team to deliver high-quality advice services
- Contribute to decision-making that influences the Bureau’s future direction
- Promote our work within the community and wider networks
Board meetings are held every two months, typically lasting around two hours. Trustees may also choose to join sub-committees or short-term working groups.
What You’ll Gain
- A meaningful opportunity to make a difference in your local community
- Free training and development in charity governance and leadership
- The chance to meet new people and expand your professional network
- Experience of strategic decision-making within a respected local charity
Who We’re Looking For
Membership is open to anyone aged 18 or over who lives or works in Glasgow (G1–G15) or neighbouring areas.
We welcome applications from people of all backgrounds — especially those who share our commitment to fairness, inclusion and service excellence.
You don’t need previous Board experience — we’ll provide a full induction and ongoing support.
We’re particularly interested in applicants with experience or insight in any of the following areas:
- Finance or accountancy
- HR and people management
- Fundraising or business development
- Community engagement or public service delivery
- Legal, policy or compliance
Technical Support Engineer
- Full time
- £33,098 – £36,775
- Hybrid: Glasgow or Edinburgh, with the option to work from home for some of the working week.
- Closing 23rd December 2025
Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?
We’re looking for an experienced Technical Support Engineer to join our dynamic IT team. This is a key role in ensuring the smooth operation of systems and applications, providing expert support across networks, servers, cloud services, desktops, and more. You’ll also play a vital part in delivering our Managed IT service for the voluntary sector, offering remote and on-site support to our partners.
Your expertise and strong communication skills will be crucial in delivering technical assistance while maintaining a customer-focused approach that aligns with our values and service standards.
Join us and be part of a team committed to making a difference in the IT landscape of the voluntary sector.
Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at recruitment@scvo.scot
SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.
Financial Wellbeing Officer (family leave cover)
- Full time
- £32,100
- Remote: Mainly working from home, but some travel for meetings will be required.
- Closing 10th January 2026
About Money Advice Scotland
The times we live through are frequently described as unprecedented.
A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.
But it has also shown that change can happen rapidly and can make a real difference.
We need change. We need new ideas when old solutions cannot solve new problems.
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.
We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.
We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.
Full details are available in the job description below.
Financial Wellbeing Prevention Officer (family leave cover)
- Full time
- £32,100
- Remote: Mainly working from home, but some travel for meetings will be required.
- Closing 10th January 2026
About Money Advice Scotland
The times we live through are frequently described as unprecedented.
A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.
But it has also shown that change can happen rapidly and can make a real difference.
We need change. We need new ideas when old solutions cannot solve new problems.
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.
We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.
We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.
This role will be a key part of the team offering prevention approaches with communities, schools and individuals. In addition it will provide follow-up after a financial solution to ensure sustainable outcomes.
This role involves a new and innovative prevention approach thanks to funding from the Robertson Trust.
Full details are available in the job description below.
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