This vacancy has now closed

Advice Caseworker

  • Part time
  • £24,166 pro-rata
  • Edinburgh (some hybrid or home working)
  • Closing 25th July 2022


  • Advertised from 8th July 2022
  • 22.5 hours per week

Role

The role of the Advice Caseworker is to offer advice on a range of welfare issues to individual students, to undertake specialist casework, including advocacy and representation of students at university meetings and in navigating University policies and processes.

Offering practical support to students in very challenging emotional circumstances and always operating in the best interests of the student.

Supporting and training a team of advice volunteers and working alongside caseworkers with different specialisms to offer a holistic service.

The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service operates as a drop-in and appointment-based service, with the service also available to users by phone and email. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.

This role has previously been fully in-person and due to part of the role being to provide in-person advice, we envisage the role being a mostly in-person role in the future. However, the role currently involves some hybrid or home working due to changing pandemic measures. The service operated pre-covid mostly via in-person drop-ins and appointments, but more recently has been operating as a predominantly appointment-based service delivered in a hybrid way with appointments in-person, online and by phone and initial contact via email, phone and at our Welcome Desk. We do however expect a shift more to the pre-covid service model going forward.

Application notes

For further information and to apply, please visit our website https://jobs.eusa.ed.ac.uk/position/advise-caseworker

The closing date for applications is 09:00 on 25 July 2022.

Interviews will be held on 1 August 2022.