Learning and Standards Officer 2x
- Full time
- £26,000 – £28,000
- Edinburgh office with options for blended working*
- Closing 1st March 2022
- Advertised from 17th February 2022
- Salary commensurate with experience. 35 hours per week. Permanent.
Role
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.
As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for assessing each Citizens Advice Bureau’s compliance with these membership conditions as well as providing learning materials and opportunities to support compliance. This is an interesting, varied, challenging, and rewarding role.
Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux case checkers to help ensure consistency of approach to quality of advice case checking across all Citizens Advice Bureaux in Scotland.
As well as assessing the quality of advice and producing learning materials and opportunities you would assess bureaux compliance with the SACAB organisational audit framework. This involves the gathering of a range of evidence, assessing compliance against a defined set of indicators and agreed membership conditions and the production of summary reports.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.
Application notes
Closing date: 1 March 2022, 5pm.
Interviews: TBC
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website: cas.org.uk/vacancies/learning-and-standards-officer-2x-citizens-advice-scotland
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
Downloads
The postholder will be responsible for recruiting, training and supporting volunteers who provide advice services by phone, email, at the CAB and in community locations and those that carry out other tasks to support the work of the CAB
Experience of recruiting, training and supporting volunteers and of working (paid or unpaid) in an advice or information service is important, as is understanding of good practice and the legal aspects of volunteering. Effective verbal and written communication and commitment to the mission, aims and teamwork ethos of Dalkeith CAB are essential.
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Help to Claim (Universal Credit) Adviser
- Full time
- £24,989
- Falkirk/Blended Working
- Closing 12th April 2024
About the job
Falkirk Citizens Advice Bureau are looking for an adviser to deliver a holistic advice and support service aimed at clients completing their initial Universal Credit Claim and supporting them through to their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone, web chat and video call facilities.
We are looking for a client-focused individual preferably with experience of Social Security benefits (Universal Credit). In this role you will use telephony, email, Webchat and video call facilities.
To succeed, you will have relevant experience and knowledge of current welfare benefits (Universal Credit) and have the ability to analyse the client’s needs and be able to provide the client with advice on eligibility for Universal Credit and support the client through the application process. You will also be able to support the client to gather the information or evidence needed to complete the claim.
You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.
Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.
Early Intervention Income Maximization Worker
- Part time
- £29,327 pro-rata
- Penicuik
- Closing 2nd April 2024
An experienced adviser is required for a new project to improve the financial circumstances of the families supported by Midlothian’s Family Wellbeing Service and improve the outcomes for the children.
The project will work with, and receive referrals from, the Family Wellbeing Service team members. The worker will link with other agencies and work closely with Penicuik CAB’s other family income maximisation advisers and specialist debt worker to develop a wraparound service to increase household income and improve quality of life for the family.
The project worker, in partnership with the GIRFEC and Hawthorn Income Maximisation Workers will provide awareness raising sessions with the Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
Penicuik CAB is committed to equal opportunities both in service provision and employment.
Team Leader – National Projects
- Part time
- £29,393 pro-rata
- West Lothian (On site)
- Closing 5th April 2024
Increasing volunteering – CAB Network
The Increasing Volunteering project was developed following a successful virtual Adviser Training Programme in 2020. It is designed to provide virtual training with live trainers for all bureaux in Scotland in conjunction with the Adviser Training Programme. The project is focused on supporting Scottish bureaux to increase their volunteering capacity through training support due to an increasing demand on services.
National Projects
Citizens Advice Bureau West Lothian offer advice services in relation to National Project work covering various specialised topics and facilitated by trained project advisers.
Summary of the Role
The Team Leader will be responsible for the running of the projects and engaging with Bureaux in relation to the Increasing Volunteering project. They will provide supervision to ensure teams operate efficiently and are achieving required outcomes.
The Team Leader will ensure that the projects are adequately staffed at all times and provide a level of session support and quality assurance.
Main Responsibilities
- To act as the main point of contact for the team.
- Ensure that work rotas are maintained and that there is adequate staff to cover during periods of absence.
- Training and Induction of Training Officers.
- Support new staff when completing the ATP together with shadowing, mentoring and management checks.
- Manage PR activities – social media, press, radio.
- Ensure training delivery is to a high standard and evaluate effectiveness.
- Review and evaluate the projects at regular intervals and ensure targets are being met and quality is consistent.
- Assist and support training officers to implement new programmes and distribute these to participating bureaux.
- Engage with and ensure an effective working relationship with participating Bureaux.
- Organise bespoke training as required.
- Support staff with regards to identifying training needs and ensuring access to appropriate training.
- Provide monthly and quarterly progress reports in relation to the Increasing Volunteering Project.
- Ensure project staff are producing and submitting reports as required.
- Carrying out other duties as specified by the Manager and required by the needs of the post.
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