Network Services Manager 2x
- Full time
- £30,714 – £34,000
- Edinburgh office with options for blended working
- Closing 5th December 2021
- Advertised from 24th November 2021
- Permanent. 35 hours per week
Role
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
As a Network Services Manager, you will work with the local bureaux and Citizens Advice Scotland to provide support and development services to the Citizens Advice network in Scotland locally, regionally and nationally.
You will oversee delivering sections of the Development Committee Developmental Plan for individual Bureaux and the bureaux network as a collective customer in terms of volunteering, fundraising, governance, net zero, employment advice across the network etc.
As a Network Services Manager, you will also lead on and manage key areas of action for the Network Services team, ensuring line management and network governance endorsement at all relevant stages. A key part of the role is providing advice and support to senior bureaux management and Boards.
The successful candidate should have experience in a similar role, advising, supporting, and delivering change at a senior level. You should have a proven track record in building and maintaining collaborative relationships, demonstrating strong interpersonal, networking, negotiating, persuasion and influencing skill.
This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives.
*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.
Application notes
Closing date: 05 December 2021
Remote Interviews via Microsoft Teams: TBC
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website
Equality & diversity monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
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Content Researcher and Writer
- Full time
- £31,146 – £38,067
- Edinburgh/Glasgow office with options for blended working, Hybrid/blended working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week. (Hybrid)
- Closing 30th April 2024
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:
- Comfortable using evidence, data and research to make the right content decisions
- Able to contribute to and use style guides and design patterns to produce consistent content
- Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
- Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
- Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
- Capable of promoting user-centred content design within the department and beyond
- Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
- Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
- Ensuring communication has a clear purpose and takes into account people’s individual needs
- Able to share information as appropriate and check understanding
- Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
- Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
- Alert to emerging issues and trends which might impact your work area and new opportunities
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.
Occasional travel to the Edinburgh and Glasgow offices will be required.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Top job! Head of Ceremonies
- Full time or Part time
- £29,393 – £36,742
- Home based role with travel across Scotland (Remote)
- Closing 30th April 2024
We are seeking a dynamic and experienced individual to join Humanist Society Scotland as our Head of Ceremonies.
This is an exciting and unique opportunity to be involved in far-reaching wedding, funeral and naming services across the entire country. Over one million people in Scotland attend a humanist ceremony every year and this role holder has a unique opportunity to shape how these services are delivered across a wide range of communities the length and breadth of Scotland.
As the Head of Ceremonies, you will play a pivotal role in overseeing all aspects of our ceremonies department, ensuring seamless operations, maintaining high standards, and fostering relationships with both internal and external stakeholders.
We are especially interested in hearing from someone who has experience in strategic development of marketing and promoting services.
As a highly motivated self-directed individual you will manage a network of over 140 celebrants and line manage two support staff. We are seeking someone with considerable people management skills and a strong knowledge of marketing and promotion to direct and ensure delivery of growing the current demand and market share for our services.
In order to avoid conflict of interest and as this role has key management responsibilities in overseeing the delivery of all of our ceremony services this role holder cannot also hold a position as a celebrant. Individuals who are interested in becoming a celebrant can register their interest here instead.
Responsibilities:
• Oversee Day-to-Day Operations:
- Provide guidance and support to the ceremonies support team, including line management of two staff.
- Maintaining strong relationships with key contractors such as our celebrant trainers, emergency out of hours support and celebrant area officers.
• Budget Management:
- Ensure good oversight and planning of related budgets including delegating responsibilities to members of team where appropriate
• Promotional Plan:
- Developing and implementing business plans for sustainable growth, based on sound research and analysis of the competitive markets and future opportunities and then creating and implementing strategies to grow the business.
- Utilise various marketing channels and techniques to reach target audiences effectively.
New Celebrant Recruitment:
- Oversee recruitment and training provision for new celebrants working closely with our trainers.
- Working with our celebrant network to develop meaningful mentoring relationships for new celebrants.
- Ensure feedback from trainees helps further develop and improve our training.
Continuing Professional Development (CPD) Coordination:
- Coordinate ongoing CPD opportunities for celebrants, including organising gatherings and training sessions to enhance their skills and knowledge.
Reviews Oversight:
- Oversee and coordinate professional reviews of ceremonies.
Complaints Management:
- Address and resolve complaints from clients in a timely and professional manner.
Relationships with External Stakeholders:
- Cultivate and maintain strong relationships with external stakeholders, including funeral directors, wedding venues and other relevant partners.
- Collaborate with external partners to expand our celebrant network and reach new audiences.
- Sharing best practices and learning from professional networks of other humanist leaders and groups.
Person Specification:
- Proven experience in a leadership role, preferably within service delivery. This could be in the public, private or third sector.
- Previous professional success in creating a meaningful promotional and marketing strategy to help increase market share.
- Ability to proactively anticipate emerging trends and threats and apply business intelligence to react in response.
- Strong organisational and project management skills, with the ability to multitask and prioritise effectively.
- Sound people management skills including the ability to handle delicate issues such as bereavement, complaints and conflict resolution.
- Strong customer service experience both internal stakeholder facing and external public facing.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Demonstrated proficiency in budget management.
- Independent work ethic with ability to self motivate and direct including ability to work on own initiative and prioritise workload.
- Ability to maintain confidentiality, and an understanding of GDPR principles.
- Has strong experience of ensuring that decisions are data-driven and evidence led.
- Is a committed team player and is used to collaborative working throughout the organisation.
- Good knowledge of humanist principles and practices.
- Professional experience of the wedding or funeral industries would be desirable but not essential.
Join our team and contribute to creating meaningful and memorable ceremonies that celebrate life and humanist values. If you're passionate about making a difference and thrive in a dynamic environment, we want to hear from you!
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.
This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.
The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Core Duties
- Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
- Support advisers to produce accurate, legible and complete client records.
- Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
- Undertake advice work as and when required.
- Implement effective Triage Service
- Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
- Actively implement the Aims and Principles of the CAB service, together with its other policies.
Essential Criteria
- Delivery of advice and information services to clients.
- Ability to work without supervision
- Basic training skills
- Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
- Ability to analyse and interpret complex information
- Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
Desirable Criteria
- At least 2 years’ experience of supporting others in advice provision
- A working knowledge of CASTLE for the purpose of recording client cases
- Commitment to ongoing training
- Working within the voluntary sector
- Experience of supporting vulnerable clients
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