Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

The Office of Lorna Slater MSP (based in The Scottish Parliament) is looking for a caseworker who is organised, patient, sensitive, and has a natural interest in helping people.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Complete oversight of casework management

• Supporting with keeping casework up to date and responding to public enquiries.

• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.

• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.

• Advocating on constituent’s behalf with relevant bodies to resolve matters.

• Producing reports and monitoring media trends on my behalf.

• Conducting basic research and surveys.

• Investigating patterns of enquiries and producing reports.

• Monitoring local and regional media and generating media coverage.

• Briefing me and drafting responses.

• Reviewing constituent records and documentation in line with casework GDPR requirements.

• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

About You

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.

• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.

• Be patient and sensitive while remaining objective and open minded.

• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.

• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.

• Have a natural interest in helping people with a curiosity to probe for further information where required.

For any questions about the role please contact: Kayleigh.O'Neill@Parliament.scot

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

Sadly, thousands of older people in Scotland feel lonely and isolated and we want you to help change that!

With responsibility for the day-to-day co-ordination of our friendship services, you will help create a culture that promotes inclusion and diversity, flexibility, productivity, creativity, innovation and growth.

People-centred, you will work closely with the friendship manager and head of information, advice and friendship services to implement the friendship strategy to attract and retain talent and create an environment where staff and volunteers feel valued and supported to do their very best.

Living our values, you will approach the role with integrity, while involving, inspiring and empowering our teams, so together we can create better outcomes for older people in Scotland.

The post will be Scotland-based, a blend of office-based (Edinburgh-based) and home working. In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

• Generous holiday allowance of 37 days (FTE) plus 2 fixed public holidays

• A range of learning and development opportunities

• Company sick pay

• Healthcare benefit through Westfield Health

• Discounted gym membership

• Cashback scheme from major retailers

• Contributory pension scheme with employer contributions of 9%

• A comprehensive package of support though our Employee Assistance Programme

• Group life cover up to three times your annual salary

• Cycle to work scheme

• Paid carers leave and dependants' support

• The option to buy more holidays or sell them

• Enhanced maternity and paternity policies.

Come lead a Innovative and forward-focused team, helping Carr Gomm go even further in supporting people across Scotland to live their best possible lives.

The role

As the Service Manager in our Business Services Team, you will be reporting to the Senior Operations Manager and take a lead role in the following key areas:

• Support with the governance of Carr Gomm, directly enabling the Board of Directors and Chief Executive to lead the organization
• Management of records and schedules relating to properties
• Day to day management of the central administration team in Carr Gomm
• Monitoring and reporting on key compliance indicators relating to Health and Safety, GDPR and operational services

Who we are looking for

In our eyes, the best managers are proactive with a logical and organized mind whilst also being focused and flexible in both their outlook and approach. Although you will not have regular direct contact with the people we support, we expect that you will have an awareness of the support we deliver, and the service needs.

You will have strong verbal and written communication skills with the ability to produce management reports, maintain databases, update policies, provide support to the wider organisation and support the development of your team.

You will be comfortable presenting information as well as participating in meetings / working groups. You will also be a confident problem solver with ideas to support new ways of working and provide expert knowledge to help motivate, shape and drive the people agenda within Carr Gomm.

Experience within social care is beneficial, but not essential.

About Carr Gomm

Carr Gomm is a leading Scottish social care and community development charity. We provide person-centered support to over 4500 people every year so they can live their best possible life.

Our services are based on our values and reflect the choices and aspirations of each individual and community we work with. Our qualified staff work with people in their homes and communities, supporting people in their day-to-day lives and making plans to achieve their hopes and dreams in the future. Carr Gomm also fundraises to tackle isolation and loneliness in our communities through projects and activities across Scotland.

Benefits

• 35 days’ holiday per year (Rising with length of service)
• Enhanced maternity, paternity, adoption and sick leav
• A Defined Contribution pension scheme, with incremental employer contribution.
• Membership to Lifeworks; employee well-being and perks platform access to the Carr Gomm App, with access to online physiotherapy, health coaching and counselling.
• Membership of a credit union
• Cycle to work scheme
• Discounts with leading hotels; and more!

If you would like to discuss this role further please contact Paul Marshall- paulmarshall@carrgomm.org