This vacancy has now closed

Concierge

  • Full time
  • £20,071 – £20,779
  • Edinburgh
  • Closing 16th November 2021


  • Advertised from 28th October 2021
  • 40 hours per week including evenings and weekends

Role

Do you want to make a difference to the lives of those that we support? We are looking for a highly motivated Welcome Worker (Concierge) to join our busy service and assist homeless individuals with achieving better lives.

The Pleasance Lifehouse is a homeless accommodation situated in Edinburgh’s city centre. It is a progressive, forward thinking project that offers a wide range of support to its service users.

You will offer front of house services to clients, which may include ensuring they are signed in or out or dealing with queries in a professional manner, referring them to support staff where required. You will accurately record messages, conduct follow up telephone calls, update log books, handover and H&S records. Where required, you will work with clients to resolve conflict using de-escalation skills where appropriate. In addition, you will be required to carry out some administration, cleaning and laundry duties.

The successful candidate will be able to demonstrate:

  • Motivation towards supporting homeless individuals to achieve focussed and positive life outcomes.
  • Good customer service and time management skills with ability to prioritise workload.
  • The ability to form positive, supportive and motivating relationships.
  • Able to work within the ethos of The Salvation Army.

Benefits: 25 days annual leave + bank holidays (pro rata), a contributory pension scheme; season ticket loan and an employee assistance programme.

Appointment subject to satisfactory references, proof of right to work in the UK and PVG Disclosure

Application notes

Closing date: 16th November 2021.

CVs will not be accepted.

To find out more and to apply, please visit our website.

Promoting equality in the workplace.