ICT Service Desk Analyst
- Full time
- £24,535
- Edinburgh/Glasgow – hybrid working
- Closing 24th April 2023
- Advertised from 24th March 2023
- Working Hours:: 35 per week. Permanent.
- Reference: 10325
Role
Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organsiation.
About the Role
We are excited to be further developing our customer, care and support services by investing in modern technology. Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. To help our people get there, we are developing a new Digital team to support the delivery of our Digital Strategy.
As a result, we’re growing our ICT presence at Hanover and are delighted to be hiring for a new and additional ICT Service Desk Analyst role.
Providing first-line support, the successful candidate will act as the first point of contact for our people, providing timely and practical solutions for any difficulties encountered. This may include painpoints relating to our ICT systems, applications, and equipment. As the ICT Service Desk Analyst will also be expected to meet set quality and customer service standards, you will support the wider ICT Team through being a motivated and natural problem-solver and be capable of handling customer queries through a variety of communication channels.
We also want to see a forward-looking and proactive approach so that we can continually enhance the customer experience and this shall be measured through customer satisfaction and adherence to our Service Level Agreement. As we embark on an exciting journey of digital investment, it’s important that our people can rely on robust and reliant technical solutions which will be complemented by your knowledge and skills.
We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for an engaging and driven Analyst who will strive to meet the needs of their customers whilst striking a good balance between building confidence and providing core support functions. You’ll appreciate that people come from different digital backgrounds and will work with your colleagues to continually ensure that the Service Desk is closely managed and done so in an inclusive and supportive way.
About You
To be successful in this role, you will have demonstrable experience in delivering HR administration activities. The Key requirements for this role include:
Due to our current ICT Service Desk rota, the successful candidate will be required to travel to our Edinburgh and/or Glasgow offices on a weekly basis. This may include or exceed twice per week depending on business needs.
Excellent verbal and written communication skills, with strong attention to detail.
Ability to liaise effectively with employees at all levels.
What We Offer
- hybrid working
- wellbeing offering
- learning and development
- cycle to work scheme
- family friendly policy
- health cash plan
- EAP
Application notes
To find out more and apply please visit our website
Closing Date: 7 April 2023, Noon
Interview Date: 13 April 2023
Care & Support Workers (older people)
- Full time or Part time
- £22,621 – £23,438
- Glasgow, Edinburgh, Galashiels, Girvan, Fife, Inverness, Stornoway, Duns and more
- Closing 29th April 2024
The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.
As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.
Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.
As well as a competitive annual salary, our valued team also benefits from:
- competitive hourly rates of £10.50 - £10.88 per hour
- guaranteed rota hours working between 7.30am & 10pm
- generous annual leave entitlement
- a choice of pension scheme with employer contributions
- flexible working policies
- access to extensive paid training and development opportunities
- a supportive and inclusive culture.
We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.
Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.
Could you be Key?
Being a support worker is a role where you can make every day matter. It's a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey through life.
At key we support disabled people of all ages to make every day matter.
We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:
• Hourly rate of £11.00* (Induction rate £10.90) - *pay award pending.
• Sleepover hourly rate of £10.90.
• Competitive annual leave and company sick pay.
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.
Join us and make every day matter! Support Workers and Relief Support Workers.
No experience necessary! Training and support will be given to help you achieve your full potential.
If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.
Could you be Key?
Being a support worker is a role where you can make every day matter. It's a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey through life.
At key we support disabled people of all ages to make every day matter.
We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:
• Hourly rate of £11.00* (Induction rate £10.90) - *pay award pending.
• Sleepover hourly rate of £10.90.
• Competitive annual leave and company sick pay.
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.
Join us and make every day matter! Support Workers and Relief Support Workers.
No experience necessary! Training and support will be given to help you achieve your full potential.
If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.
Top job! Operational Manager
- Full time
- £65,874 – £69,075
- The role is based in Glasgow with responsibility for designated regional services across Scotland and requires regular travel across the locality (On site)
- Closing 29th April 2024
At Key and Community Lifestyles, we provide person-centred support to over 2,000 disabled people, across 17 Scottish local authorities, to enable them to lead full, active lives in their own homes and communities.
We are recruiting a new Operational Manager to join our small senior team with responsibility for our services across Scotland. This role requires an exceptional leader who has a passion for developing high quality, outcome focused, personalised support to disabled people of all ages. You will work alongside local Area Managers, supporting them to develop and deliver great services for people we support. You will also lead on strengthening relationships with commissioners and partners in those areas with a focus on building our reputation for creative, flexible, and reliable support.
You will have substantial experience of management at a senior level in social services, with a proven track record in supporting continual improvement, innovation, and creative service design. Resilience, compassion, and kindness will be hallmarks of your approach, along with a strong focus on people and outcomes.
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