This vacancy has now closed

ICT Service Desk Analyst

  • Full time
  • £24,535
  • Edinburgh/Glasgow – hybrid working
  • Closing 24th April 2023


  • Advertised from 24th March 2023
  • Working Hours:: 35 per week. Permanent.
  • Reference: 10325

Role

Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organsiation.

About the Role

We are excited to be further developing our customer, care and support services by investing in modern technology. Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. To help our people get there, we are developing a new Digital team to support the delivery of our Digital Strategy.

As a result, we’re growing our ICT presence at Hanover and are delighted to be hiring for a new and additional ICT Service Desk Analyst role.

Providing first-line support, the successful candidate will act as the first point of contact for our people, providing timely and practical solutions for any difficulties encountered. This may include painpoints relating to our ICT systems, applications, and equipment. As the ICT Service Desk Analyst will also be expected to meet set quality and customer service standards, you will support the wider ICT Team through being a motivated and natural problem-solver and be capable of handling customer queries through a variety of communication channels.

We also want to see a forward-looking and proactive approach so that we can continually enhance the customer experience and this shall be measured through customer satisfaction and adherence to our Service Level Agreement. As we embark on an exciting journey of digital investment, it’s important that our people can rely on robust and reliant technical solutions which will be complemented by your knowledge and skills.

We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for an engaging and driven Analyst who will strive to meet the needs of their customers whilst striking a good balance between building confidence and providing core support functions. You’ll appreciate that people come from different digital backgrounds and will work with your colleagues to continually ensure that the Service Desk is closely managed and done so in an inclusive and supportive way.

About You

To be successful in this role, you will have demonstrable experience in delivering HR administration activities. The Key requirements for this role include:

Due to our current ICT Service Desk rota, the successful candidate will be required to travel to our Edinburgh and/or Glasgow offices on a weekly basis. This may include or exceed twice per week depending on business needs.

Excellent verbal and written communication skills, with strong attention to detail.

Ability to liaise effectively with employees at all levels.

What We Offer

  • hybrid working
  • wellbeing offering
  • learning and development
  • cycle to work scheme
  • family friendly policy
  • health cash plan
  • EAP

Application notes

To find out more and apply please visit our website

Closing Date: 7 April 2023, Noon

Interview Date: 13 April 2023