Policy Manager (Strong Communities)
- Full time
- £33,075 – £40,426
- Edinburgh or Glasgow office with options for blended working
- Closing 4th October 2023
- Advertised from 28th September 2023
- Salary commensurate with experience. 35 hours per week. Permanent.
Role
Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.
The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.
Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.
Making Change Happen at Citizens Advice Scotland
The Impact team has access to the incredible wealth of data generated through advice giving by our network of Citizens Advice Bureaux and through the Extra Help Unit at Citizens Advice Scotland, and our online advice which is accessed by over 2 million people every month.
We hold the largest dataset on social issues outside of the public sector and this allows us to understand what is happening on the ground in communities across Scotland and reflect our client’s experiences to government and to those who can make a difference. We campaign and influence to tackle the root cause of the problems people face, and to work to strengthen their rights. To achieve change we work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, and undertake research and deliver awareness and education campaigns.
Our Network Mission
- We help people navigate systems and access their rights
- We build resilience in local communities
- We support the realisation of human rights
- We help change policies and practices to ensure they work for people
This Opportunity
As a Policy Manager (Strong Communities) you will lead and manage a team dedicated to improving the policy, processes, and practices in the areas of access to justice and telecommunications and advocate for change on behalf of citizens and consumers in order to prevent detriment.
You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices.
We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.
This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.
You will be able to demonstrate experience of working in policy development, advocacy, public affairs, consumer policy, or regulation. While not an essential criteria understanding of the Scottish legal system or legal qualifications, and/or knowledge of current issues and developments related to access to justice in Scotland, such as reform processes and the impacts of the pandemic on the justice system in Scotland would be beneficial to this role. Likewise understanding of telecommunications policy, the free advice landscape in Scotland, or experience of working as part of a network would also be beneficial for this role.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Application notes
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website:
https://www.cas.org.uk/vacancies/policy-manager-strong-communities-citizens-advice-scotland-1
Closing date: 04 October 2023, 5pm
Interviews: TBC
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
Downloads
Chief Executive Officer (CEO)
- Full time
- £55,000 – £65,000
- Remote: Remote/Hybrid Working Options
- Closing 31st January 2025
About Money Advice Scotland (MAS)
MAS is Scotland’s leading money charity, committed to promoting financial wellbeing across Scotland. We support individuals in debt, provide essential training and resources to money advisers, and influence policy to create a fairer financial landscape. As a membership organisation, we empower the money advice sector through comprehensive training, events, and resources, ensuring that advisers are well-equipped to meet the growing demand for financial guidance.
In addition to advocating for fair treatment of people in debt, we play a crucial role in influencing policy and improving financial capability. Our efforts include delivering educational workshops in schools, colleges, and workplaces, and providing a strong, persuasive voice for consumers and the advice sector. By working closely with our members, we address early signs of consumer harm and help shape a more just and responsive financial environment in Scotland.
Job Purpose
MAS is moving into an exciting new phase of its evolution. The Board of Trustees, in conjunction with the Senior Leadership Team have agreed to an ambitious new strategy to secure Money Advice Scotland as a thought leader with a clear mission:
“Money Advice Scotland is empowering all sectors in Scotland to build a collaborative and multi-disciplinary front-line to tackle the human impact of debt and improve financial well-being. Money Advisors can’t do this alone. Each sector is different with unique challenges and a specific role in helping Scotland’s money advisors tackle debt issues in the classrooms; workplaces and homes of Scotland. We will engage with each sector, understand its role and help to equip key decision makers to join our ‘trauma-informed’ debt network.
Let’s broaden the front-line of understanding and support to deal with individuals with debt. Wherever they are. And whoever they are.”
We are looking for a new CEO to help to deliver this vision. A natural campaigner with a track record of matching societal need with campaigns which cut-through and engage partners and potential funders. Our new CEO will have several key attributes:
- a track record of creating thought leadership via advocacy and campaigning underpinned by collaborative research
- well-networked in some or all of the sectors we are targeting (business, financial services, housing, education and political)
- a communicator and campaigner. Someone equally comfortable winning hearts and minds in the Boardroom as they are in the Newsroom
- commercially-savvy and politically connected
- someone who understands trauma and how to rectify it
The CEO will provide visionary leadership and work closely with the Board of Trustees and the Senior Leadership Team to advance the mission of MAS. Building on the strong foundation already established, the CEO will focus on driving the organisation’s external growth by forging strategic partnerships, expanding our influence, and developing new income streams. With a clear strategic plan in place, the CEO’s primary role will be to champion MAS’s mission externally, positioning the organisation as a leader in financial well-being across Scotland.
While the Senior Leadership Team oversees day-to-day operations, the CEO will be a dynamic and outward-focused leader, responsible for enhancing our public profile, fostering key relationships, and ensuring the financial sustainability of the organisation through innovative income generation and strategic networking.
Digital Inclusion Project Lead
- Part time
- £24,825 – £31,280 pro-rata
- Hybrid: Motherwell
- Closing 17th January 2025
The post holder will be responsible for developing and delivering training courses/sessions to enable the EASE Project end users (AFTAR/CAB tenants of five partner Housing Associations, located throughout North Lanarkshire) to empower digitally excluded clients to claim online benefits, grants, offer IT sessions and employability sessions. The post- holder will have responsibility for planning group training sessions as well as one to one coaching sessions for the end users in their own home, or at community based venues or at partners’ premises. Learning will be evaluated through client user surveys and other feedback.
Owing to the flexible delivery nature of this project, a clean current driving licence and use of a car is required for this post.
Employee Benefits
• Competitive reward package including annual performance bonus scheme
• 5% employer pension contributions
• Generous holiday entitlement 38 days inclusive of public holidays
• Additional holidays for length of service
• Family friendly policies
• Home & Flexible working scheme
• Occupational Sick Pay
• Dedicated Training and Personal Development Budget as part of our Talent Management Pool
• Leadership Mentoring
• A wide range of Social Events and Team Building Days
We are looking for a HR Coordinator to work as part of the HR team and wider support services to provide a professional and customer focussed HR operational service across the colleague lifecycle in line with Scottish Wildlife Trust’s policies, procedures and values.
You will provide first level HR advice to managers and staff on all aspects of HR Management, Employment Law and the Trust's policies and procedures.
You will also be responsible for preparing payroll instructions for our outsourced payroll provider as well as liaising with our pension provider.
Qualifications / Essential Criteria
- Partially completed or working towards a CIPD qualification
Essential Experience
- Proven experience of working in a busy office in an HR environment, where the following experience will have been gained:
- Managing payroll, pensions and calculating staff entitlements and benefits
- Managing computerised HR database and other office systems and using them to collate and analyse data
- Providing quality first-level HR advice and knowing when to escalate
- Commitment to equal opportunities practice and behaviour
For more information please refer to the job description below.
If you would like more information please contact Elaine Burns, Head of HR and Support Services, eburns@scottishwildlifetrust.org.uk
About us
For nearly 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas.
The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. The Trust manages a network of around 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.
The benefits
- Flexi time/Hybrid working
- Salary sacrifice Cycle to Work and pension schemes
- Weekly wellness hour
- Generous Sick pay allowance
- Enhanced maternity/paternity pay
- Training and Development focus
Top job! Head of Quality Services
- Full time
- £46,483 – £53,362
- On site: Edinburgh or Glasgow based
- Closing 6th January 2025
Join us to make sure nobody faces dementia alone
Our charity
Alzheimer Scotland is Scotland’s leading charity for dementia and brain health. Our aims are to prevent, care and cure dementia, and to make sure nobody faces dementia alone.
We are a member-led charity with more than 8,000 members. We are supported by over 500 volunteers, and employ around 400 full and part-time staff, mainly in our direct service provision across Scotland. We are fully committed to Fair Work First and the support and development of our people.
The role
We are at a highly exciting stage in the reshaping of our services as we build sustainable, resilient, therapeutic, and inclusive registered day care and commissioned community supports of the highest quality that can maximise our resources and potential growth opportunities.
Based in either Edinburgh or Glasgow, the Head of Quality will work in close collaboration with the Executive Lead for Operations to ensure that our registered and commissioned services deliver high quality, safe and compassionate care. The role will be responsible for assuring and improving the quality of our registered and commissioned services by determining and undertaking appropriate scrutiny, assurance and improvement activities aligned with the Care Inspectorate Core Assurances and Alzheimer Scotland’s Quality Guarantees and Continuous Quality Improvement Framework.
The role has the lead responsibility for continuous improvement in the quality of our services, the processes that underpin high quality, evidence based, person-centred therapeutic support and in ensuring better outcomes for the people we support.
Full details about the role are provided in the job description available through the link provided.
The person
You will have the right level of personal qualities, experience, knowledge and qualifications, demonstrate excellent leadership qualities and high levels of emotional intelligence, with experience of managing people, supporting staff development and promoting a positive culture. You will be an excellent communicator, highly organised with a collaborative approach to working with others to deliver shared objectives and drive continuous improvement in our practice. You will have a high-level knowledge and understanding of dementia and substantial experience in the management and delivery of services and hold a relevant practice qualification to meet the Scottish Social Services Council registered management requirements. Further details are provided in the person specification provided.
Latest news See more
