This vacancy has now closed

Top job! Digital Support Lead

  • Full time
  • £34,609 – £38,009
  • Hybrid - Thistle House, Haymarket, Edinburgh
  • Closing 26th July 2023


  • Advertised from 14th July 2023
  • Permanent. 35.00 hours per week.

Role

Why apply for this role?

As Digital Support Lead, you will have the opportunity to play a central role in continuous improvement of CHS Digital offering through leading on Digital Support while working with variety of stakeholders across CHS. The role holder will enable out volunteers to conduct their vital role in supporting children and young people.

This is an exciting time to join the CHS Digital team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your skills and insight will be crucial in delivering and improving our Digital services. You will be working as part of a small and dynamic digital team with opportunities for professional development in line with the Digital strategy.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

  • The decisions and actions progressed by the postholder will have an organisational wide impact but will also progressively improve CHS’ ability to report on performance and the CHS volunteer experience.
  • To manage and develop Digital team towards fully supporting Azure cloud platform for organisation.
  • To establish and enable a skilled, responsive and effective CHS IT Frontline support service in line with best practice guidelines and develop a relationship with the CHS Technical Support Team to enable a cohesive end to end support offer.
  • To manage CHS Digital assets including community Chromebook estate (approx. 2000 units) to ensure close control, suitability for function and return on investment.
  • To manage CHS Digital licencing including expense management
  • Line management; set goals and objectives in line with the wider CHS strategy, provide ongoing feedback, advice and mentoring to direct reports. Support professional development and continuous improvement.

Our Digital team

Our Digital team comprises currently of Digital Strategy and Delivery Manager, Digital Engagement Analyst, Digital Operations Officer, Digital Support Analyst and Digital Operations Officer The role of the team is to delivery digital services and development to our National team (~50) and CHS Community (~2500). We want enable the National Team and CHS community to provide positive outcomes for children, infants and young people. The team is passionate about delivering high quality and innovative digital service.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Application notes

For more details and the application form, please download the application pack which includes a full job description, a person specification and the link to application from our website: Staff vacancies (chscotland.gov.uk)

You can access the application form also here: forms.office.com/e/z1wZL9A7QN

Please note that CVs are not accepted.

For an informal and confidential discussion on the role or about any adjustments you might need, please email jobs@CHS.gov.scot.

Closing Date: Noon on 26 July 2023

After the closing date, this role profile won’t be available on our website, so please save a copy when you apply.

*Due to the anticipated interest in this post, if may not be possible to respond to candidates who have not been invited to interview. We thank you for your interest in this post.