We are seeking a highly motivated and capable Administrative Assistant to support the Senior Leadership Team (SLT), Executive Team, and wider organisation across a range of administrative responsibilities.

This role will play a key part in ensuring smooth day-to-day operations across the organisation, including diary management, document preparation, meeting support, and inbox coordination. The position reports to the Executive Assistant (EA) to the CEO and COO and provides reliable backup to the Executive and Senior Leadership Teams.

The ideal candidate will be highly organised, an efficient note-taker, and a confident communicator with strong people skills and the ability to balance multiple tasks effectively. The role requires a proactive individual who can use their initiative to identify needs, solve problems, and drive tasks forward. While previous office experience is an advantage, we place significant value on strong interpersonal skills, eagerness to learn, and the right cultural fit.

A full Job Description is available for download below.

About the Veterans' Foundation

The Veterans’ Foundation was founded in 2016 to provide vital support to our armed forces community with lifelong needs. As a grant-giving charity, we raise funds to support many small to medium charities to provide essential services to our armed forces community in need.

Since our launch, we have now awarded over £32m towards 1150 projects for 540 small to medium charities and providers of support for physical injury, disability, mental health issues, addiction, homelessness, bereaved children, family welfare, education, and unemployment.

Our latest Impact Report 2024 and video from Mark Ormrod highlight some fantastic organisations and essential services we can make available to our UK armed forces community.

As Office Manager/Executive Assistant for Scotland you will join us at an exciting time as we expand our work to more effectively reach out to, engage and support more people to live well with all types of diabetes, to prevent or delay the onset of Type 2 diabetes and ultimately to achieve our vision of a world where diabetes can do no harm.

We’re working to build and grow a powerful movement of people helping to achieve a world where diabetes does no harm. The Office Manager/Executive Assistant will be part of a team, working alongside the diabetes community, which empowers people, communities and organisations to raise awareness, influence change and support people affected by diabetes to live well and access better care.

Role Responsibility

• Provide administrative services and support, including minute taking, sourcing venues, liaising with outsourced suppliers.
• Provide an excellent customer experience to members of the public by being the first point of contact for general queries, managing Scotland mailboxes, responding to questions and/or signposting to the relevant colleagues.
• Provide information, support and responses to national enquiries, including people living with diabetes who contact the Scotland office.
• Implement and oversee a range of processes to a high-level including finance, health and safety, GDPR and other compliance requirements.

The Ideal Candidate

You will be a team player, with a passion for working with people. You will build effective working relationships at all levels, both internally and externally, while demonstrating discretion with confidential matters. You will be flexible and have a proactive approach with the ability to work on own initiative. Compassion and openness is essential when providing a first-line response to people seeking support.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

The Canmore Trust (SC051511) is a suicide prevention and postvention charity with big aims and a big heart. We work with individuals, communities, workplaces, schools, colleges and universities touched by suicide to support those in need. We train those impacted by suicide to become “experienced friends” – people who have developed the skills to walk with others on the journey of suicide grief.

What we are looking for…

We are looking to appoint an experienced Business Support Assistant. You will support The Canmore Trust team with administration and operational tasks including event planning. This role is based in our Stirling office but will allow for some hybrid working. The post is available to start immediately.

The Caseworker will support Patricia to be an active, impactful and approachable MP. You will provide information, advice and support to local people on a wide range of local, national and international issues.

Managing a large caseload to help to respond to issues raised by constituents by phone, email, social media or face to face, you will be required to communicate with a range of stakeholders including government departments, the voluntary sector, and other organisations.

You will join a small constituency office team, including a full time and part time Caseworker, a Constituency Support Officer and an Office Manager.

Key responsibilities

• Process and manage constituent casework, received by phone, email, social media or face to face - acknowledging receipt of enquiries, gathering relevant information, and corresponding with government departments and other agencies and organisations as appropriate
• Attend and assist with MP constituency advice surgeries and other relevant meetings, following up as appropriate
• Draft responses to constituents and ensure all cases are dealt with promptly, sensitively, confidentially, and in line with the MP’s policies
• Log and monitor all cases, ensuring that progress is tracked, and actions are completed
• Analyse patterns of enquiries and produce information and reports to inform ongoing work
• Retain records and information confidentially and in line with data protection legislation
• Some work outside of normal working hours may be required, particularly for MP advice surgeries, and occasional work travel

Required skills and values

• Ability to deal with and prioritise a large and varied caseload, and work well under pressure
• Ability to manage expectations in sometimes challenging circumstances
• Excellent interpersonal and written communication skills
• Good IT skills including MS Office
• Ability to draft letters and emails to a high professional standard
• Ability and willingness to develop knowledge in specialist areas
• Ability to work independently as well as effectively as part of a small team
• Discretion and professionalism
• An understanding of Scottish and UK politics and governance
• Sympathetic to the aims, values and objectives of the Labour Party

Desirable skills

• Previous casework experience

This is a full-time role worked Monday to Friday in the constituency office.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting & Pass Office. See Members’ Staff Security Clearance page for further information.

As Manager, Customer Experience and Quality, you will lead and manage all aspects of Energy Saving Trust’scustomer experience (CX) framework and consultancy support programme. Your work will ensure world class service delivery across multiple internal and subcontracted advice teams and customer channels, championing a customer first culture and driving continuous improvement.

You’ll oversee the implementation and maintenance of our CX framework, ensuring new and live programmes meet requirements for training, quality monitoring and customer feedback analysis. You’ll manage a robust consultancy programme -delivered by yourself and your team - supporting cross team colleagues to achieve CX based targets, embed a customer first culture, and deliver actionable recommendations for improvement.

You’ll provide clear leadership for your direct reports, oversee daily operations, and prioritise multiple CX related projects, demonstrating strong decision making and initiative. You’ll also ensure effective use and development of CX systems, resources and tools, and manage the collation and analysis of data to inform decisions, shape service design and embed improvements.

Success in this role means delivering measurable improvements in quality, customer satisfaction and operational efficiency, while supporting Energy Saving Trust’s strategic aims and competitive advantage. You’ll act as a CX advocate across the business, influencing service design and strategic decisions, and helping to embed a customer focused culture.

By leading projects that foster innovation and efficiency - including digital and automation, you’ll contribute directly to our mission to address the climate emergency, supporting people and communities to take confident steps towards a more sustainable future.

The team

Our Customer Experience and Quality team sits within the Operations Centre of Excellence and works like consultants across Energy Saving Trust to help design, measure and continually improve service quality and customer outcomes. We collaborate with multiple programme teams to make great service repeatable, providing frameworks, tools and coaching that help colleagues deliver a consistent, world class experience.

We champion the voice of the customer by combining quality monitoring insight, satisfaction feedback and programme information to highlight trends and agree improvements. We also lead on Net Promoter Score (NPS) practice and reporting, ensuring measures and actions are robust and useful for both B2C and B2B contexts. By doing this, we also help Energy Saving Trust maintain and strengthen its strategic positioning and growth through exceptional service delivery and operational excellence.

Collaboration is at the heart of how we work. We value curiosity, support and practical problem‑solving, focusing on coaching and evidence to drive continuous improvement. Joining us means making a meaningful impact on the journey to net zero, working with clear standards and enjoying learning opportunities through our accredited membership body.

What you will do

• Oversee the implementation and ongoing improvement of Energy Saving Trust’s customer experience framework, ensuring all programmes meet training, quality monitoring and feedback requirements.
• Lead a consultancy programme, providing expert advice and actionable recommendations to internal and subcontracted teams. Support them to achieve customer experience targets and help new programmes shape and design successful customer journeys.
• Manage, coach and develop a small team, fostering a customer first culture and ensuring high performance, engagement and accountability.
• Use data and insight from multiple sources to present reports, inform decisions, shape service design and drive measurable improvements in customer satisfaction and operational efficiency.
• Deliver or coordinate customer experience projects that drive innovation, improve processes and embed efficiencies, including digital automation, in collaboration with colleagues across the organisation.
• Act as a customer experience advocate across the organisation, collaborating with stakeholders to embed best practice, support strategic aims and maintain our competitive advantage.

What you will bring

• Proven experience in people management, with the ability to lead, coach and develop both direct and indirect reports to achieve high performance and engagement.
• Strong operational management skills, ensuring compliance, efficiency and delivery of high-quality outcomes across multiple programmes.
• Expertise in customer experience principles and best practice, with a track record of embedding a customer first culture and driving measurable improvements.
• Excellent data analysis and insight skills, able to interpret and present information from multiple sources to inform decisions and improve service design.
• Confident communication and influencing abilities, with experience providing consultancy advice and collaborating effectively with stakeholders at all levels.

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

SFHA is the leading membership body and collective voice for housing associations and co-operatives in Scotland. We exist to represent, support and connect our members.

We have a great opportunity for the right person to join our small team. We are looking for a dynamic and motivated individual to join us as Business Support Assistant, contributing to SFHA’s success by supporting all business functions. This is an exciting role for someone with enthusiasm, energy and a flexible approach to their work and is looking to gain a wide range of experience.

The successful candidate will be a team player with a “can do” attitude and the desire to learn to ensure our members receive the best possible service. You will be customer focussed, have excellent spoken and written communication skills, strong numeracy, and strong organisational, multi-tasking, administrative skills, along with a good knowledge of Microsoft Office. Experience in the social housing sector is not essential, but you should be able to demonstrate the ability to work effectively in an office environment.

We offer a pleasant working environment and good terms and conditions of employment, including (but not limited to) enhanced annual leave, Perkbox, cycle to work scheme and a flexible approach to the working week.

Do you want to help us transform lives through reading and writing? We are looking for an efficient administrator who can balance multiple priorities to join our Writing Communities team.

Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A love of reading inspires creativity, improves employment opportunities, mental health and wellbeing and is one of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an equal opportunity to thrive through literacy.

What we offer

• Full, fixed-term role
• Competitive salary
• Flexible hybrid working between home and our Edinburgh City Centre Office, with great access by train, bus, and tram
• Generous holiday entitlement
• Company Sick Pay
• Pension with 5% employer contributions
• Death in service benefit
• Free access to employee assistance programme

This is an excellent opportunity for you to join Scottish Book Trust as an administrator. Scottish Book Trust’s Writing Communities programme supports writers at all stages of their careers with advice, professional development opportunities, bursaries and mentoring, as well as running the Live Literature programme. Live Literature is a national initiative that works with an extensive range of partner organisations to allow the people of Scotland to meet and engage with writers, playwrights, poets, storytellers, illustrators and others. The Writing Communities Administrator (Live Literature) will provide efficient administration to support the smooth running of the Writing Communities programme. This role will primarily support the Live Literature programme but will also provide support more generally across the Writing Communities programme.

Do you share our determination to address the inequalities arising from childhood abuse or neglect in care in Scotland?

Are you someone that enjoys a fast paced, varied role?

Good at prioritising and supporting others to succeed, you will lead a team that is collectively responsible for the general administration of the service, associated improvement work and the organisation of events and meetings.

You will join a warm, supportive team that strives to continually improve our work on behalf of the people we work with.

Future Pathways encourages all staff to maintain a healthy work-life balance. Hours can be worked flexibly in accordance with the needs of the service.

The role is based out of one of our two offices (Glasgow and Edinburgh) There is scope for occasional home working. Semi-regular travel may be required across Scotland.

The System Support Administrator will sit within the Integrated Knowledge Systems team, focusing on the Helix MIS/CRM system which has now been mainstreamed and is funded by the Local Authorities across the Edinburgh and South East Scotland city region.

The team is the first point of support for users, offering training, support with the rollout of new functionality, and working to improve data quality across the system. Support requests can range from simple fixes and quick answers, to getting involved in detailed reporting questions and working with providers to ensure delivery in the real world is correctly reflected in the system.

Are you a pro-active problem solver? Our Administration Team provides daily support to all staff, ensuring quality social care for the people we support.

Requirements:

• Relevant experience in a similar role.
• Demonstrable understanding of the core values of St Joseph’s.
• Excellent knowledge of all Microsoft packages and other IT systems.
• Professional understanding of the importance of maintaining confidentiality.
• Strong communication and problem-solving skills.
• Able to multi-task as a reliable and proactive team member.